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eNPS Score
Q&A With Sutherland Global Services Employees
At Sutherland, we help strengthen our client's brands by improving how they work. We rethink the process and work together to streamline it, rebuild it, and deliver it back smarter than before. expand your horizons. Work hard! Have fun! Learn and grow with the experts. Operate at the cutting edge and realize your full potential with opportunities that both challenge and reward you. Pursue your passion and make a difference for our clients. Learn skills for life that make a difference for you.
How employees describe working at Sutherland Global Services
They want you to lie to customers and not mention whole life if they dont ask and your forced to sell trustage term to them or get no bonus
Posted 8 days ago
Treating people like numbers and stand by people with high level only
Review from Operations Dept
Aces and the team are great
My experience has been good.
We work together. We help where we are needed.
What it's like to work at Sutherland Global Services
- Sutherland Global Services employees generally work 9.2 hrs a day
- Employees at Sutherland Global Services report the work pace is extremely fast
- On a typical day, employees at Sutherland Global Services have 0 meetings
- 80% of Sutherland Global Services employees look forward to interacting with their team every day
- Sutherland Global Services employees most often take 10-15 paid vacation and sick days each year
- 12% of Sutherland Global Services employees report they are happy with their work life balance
- Sutherland Global Services employees typically get valuable feedback on how to improve at work Every Week
- 70% of Sutherland Global Services employees call their work environment positive
Q&A With Sutherland Global Services Employees
IDX: 0 TOT: 19
How does Sutherland Global Services measure success and growth in the Finance department?
By how quickly and many things you process....inaccurate or not.
What questions do they ask during the interview process at Sutherland Global Services?
What hours are you available
What are you most excited about working at Sutherland Global Services?
Building a customer support model for the future.
What are your coworkers at Sutherland Global Services like?
Helpful and down-to-earth for the most part. There's always exceptions but it's one of the most egalitarian places I have worked at.
What part of Sutherland Global Services's business is growing fastest? What part is having difficulties?
Platform based customer support/ technical support services is growing at tremendous pace.
How's the work life balance at Sutherland Global Services?
It can be crazy at certain times of the year which completely depends on your function/ area - some clients have peak period during holidays other functions have peak work during financial year closing... but on the whole it is balanced.
Does Sutherland Global Services have any remote positions?
Very many - lots of business development, client management and support positions are remote. In addition there are hundreds of work-from-home consultant positions that support end-customers directly. www.sutherlandcloudsource.com
How's the vacation policy at Sutherland Global Services?
Very good and sensitive to employee needs. People focus is one of the company's 5 key values.
How does Sutherland Global Services make decisions around promotions?
There is a well defined goal setting and performance review process whereby objectives and targets are documented at the beginning of each year and tracked through an online system throughout the year. Then exceptional performers are matched with open positions whereby their role/ responsibilities are expanded. Promotions are not based on tenure.
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What do employees at Sutherland Global Services think about their benefits?
Sutherland Global Services employees rate their overall benefits a D+ and most of them think the perks are Good. 52% of Sutherland Global Services employees say they are satisfied with their benefits. The majority of employees also get 10-15 days of paid vacation, and most of the employees believe the cash value of their benefits is less than $500/mo.
How's career growth and advancement at Sutherland Global Services?
55% of the same employees also feel like Sutherland Global Services is invested in their career growth. On average, majority of employees do not have a mentor to help them navigate their career at Sutherland Global Services.
How are the managers at Sutherland Global Services?
Sutherland Global Services employees rate their manager a B- or 70/100 and the majority believe their manager truly cares about them as a person. Most of the employees (88%) also feels pretty comfortable providing negative feedback directly to their boss.
What's the pay like for employees at Sutherland Global Services?
Sutherland Global Services employees rates their pay and overall compensation a C- or 56/100. 50% of employees believe they are paid fairly and 71% of employees get raises every year.
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Should I work at Sutherland Global Services?
42% of Sutherland Global Services employees would encourage their friends to become coworkers, whereas 17% are neutral and 41% would not recommend working at Sutherland Global Services to their friends.
| 42% | Promoters |
|---|---|
| 17% | Passive |
| 41% | Detractors |
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Recently Asked Questions about working at Sutherland Global Services
- How does Sutherland Global Services measure success and growth in the Finance department?
- What questions do they ask during the interview process at Sutherland Global Services?
- What are you most excited about working at Sutherland Global Services?
- What are your coworkers at Sutherland Global Services like?
- What part of Sutherland Global Services's business is growing fastest? What part is having difficulties?