Sutherland Global Services Employee Reviews
Out of 300 Sutherland Global Services employee reviews, 72% were positive. The remaining 28% were constructive reviews with the goal of helping Sutherland Global Services improve their work culture. The Marketing team, with 100% positive reviews, reports the best experience at Sutherland Global Services compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 45% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Treating people like numbers and stand by people with high level only
Review from Operations Dept
What do you like best about the leadership team?
Collaboration with the National and global community
The engage with everyone and make us feel heard.
My leadership team is awesome! I've been insurance sales for 3 years and my leadership team provide all learnings and coachings necessary to be very successful in sales.
Care about you, strive to see you get the job done with all the tools you need to be successful
Nice team nice leader and manager
What does the leadership team need to get better at?
Hearing people out, caring and invest in people
Review from Operations Dept
The leadership only focuses on the people they like. If they do not like you, you will not be promoted.
Review from Customer Support Dept
Helping with getting sales instead of making people feel Like they are stupid or incompetent of doing a job
Respect the employees and look after their needs and pay more ,.
Less emphasis on sales with technical employees
What is the best part about your compensation package?
My medial aid is the best part.
We recieve bonuses for our performance and commission for all sells.
Start next to immediately from start
Paid training. Medical insurance good atmosphere
The incentive package is really awesome
Why do you feel undervalued and what would make you feel better about your compensation?
Better healthcare costs for teams in comparison to the competition
I think that in a company as large as Sutherland where employees are its raw material to provide an excellent outsourcing service, it could value its employees even more, a salary leveling to match the other bpo would significantly reduce attrition levels and generate more loyalty and stability
The amount of work that they require it does not amount to the compensation very horrible
Overwork and underpaid. This company overloads you with so many works.
Review from Customer Support Dept
As per the work we dont have correct pay.
What are some of the best things about your team?
Collaboration with each other, openess and idea sharing
The are the best people if have worked with.
We work together. We help where we are needed.
Everyone gets a say, all work together to achieve same goal.
Excited , ever challenegjng and collabrative
What do your coworkers need to improve and how could you work together better?
Managment should care and listen, they also should deal with respect
Review from Operations Dept
Communicate, and pay attention to the emails
Review from Operations Dept
The QA process is just horrible
Make sure they have people-culture.
Review from Customer Support Dept
Know what they are doing for the job
What is most positive about the culture and environment at your company?
Leadership and team support across groups
It have a great energy and everyone is positive around you.
We are diversified and we recognize all cultures and celebrate each other.
Teamwork for everyone, doesnt matter the department everyone helps everyone.
Everyone just lets you be
Review from Operations Dept
What needs to change to make the company culture better?
The company environment was just so unprofessional very horrible a bunch of liars
The people here are so negative.
Review from Customer Support Dept
There HR DEPT and mangers need to make sure to have things correct of payroll and not lie to employees or ex employees
Training, promotion monitoring and fairness in certain verticals ex: ITBRM
Review from IT Dept
Whole set of ppl at management level
What did you like most about the interview process?
We were notified of each process and next steps.
I've currently been employed by Sutherland for 3 years. The interview process was as expected.
I liked the thoroughness of the interview
Interview made me feel comfortable
Recruiters are very polite and positive in nature
What would you improve about your company's interview process?
It was a group interview so very stupid
The interview process is so strict.
Review from Customer Support Dept
Recruiters are very weak in capturing the required criteria
Review from IT Dept
Get an English speaking actual Recruiter to do the interviewing. The person that interviewed me had a thick accent I could hardly understand what he was saying and he clearly was home because I heard children screaming in the background. Very unprofessional that should have been the first RED FLAG
Review from Customer Support Dept
What makes you most happy at work?
Being flexible in the work environment.
To be able to help assist members with their needs.
Feeling supported in the job at hand
Peacefully and safe environment people with smiley face encourage me to push my limits hard
Salarty, bonus, extra benefits, culture, way of work
Review from Marketing Dept
What's going wrong and how can it be improved?
It can only improved if the leadership team listens to their employees and not focused on the company’s revenu
Review from Customer Support Dept
It’s all about money. Listen to employe
Bad services and outages all the time
Get managers that are in the US and stop using people from other countries that have no experience and cannot speak English well.
Review from Customer Support Dept
Choose right people based on skill and let them perform. Dont choose traditional management method I mean choose staff based on their personal preferences.
What do you like best about your company?
Good management
Review from Customer Support Dept
What would you most like to see improved at your company?
More bonuses
Review from Customer Support Dept