A+
84/100
Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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Alorica Team Employee Reviews
All
Positive
Constructive
What are some of the best things about your team?
My team members are positive, helpful, and kind.
Review from Customer Support Dept
teaches their trainee well to developed
always willing to work and make sure everyone are on right task
Review from Customer Support Dept
Smart and we all work together fo make customers happy
Moving together as a team, altogether.
The best about my co-workers are they are happy to work with.
Very collaborative, great rapport and very effective
Hard working and don't give up on a project
Review from HR Dept
The team is very collaborative, striving to help each other and get positive results.
Leadership, Employee Engagement and team work
Interactive and fun individuals to partner with.
Review from HR Dept
Team work, strong communication, fellowship
Review from Operations Dept
we all succeed together to achieve the company goals
Review from HR Dept
Unique, Supportive and Solid team
Review from HR Dept
Team oriented, friendly, fun, family
Daily, Weekly, Monthly meetings are very effective, that way you will know the status of every detail on our team. We also exercise being collaborative with each other to come up with better solutions/ideas.
Review from IT Dept
My team is diverse and hard working we all have separate strengths that make the team run effectively.
Review from HR Dept
We have great team work and great work environment
Review from Admin Dept
We have different type of meetings, but they are all focus to share important information and details useful in our day-to-day work
They are all highly qualified people who try to do their best
What do your coworkers need to improve and how could you work together better?
lack of communication between co works and upper management
better management and a true understanding in communication
Communication with management and the employees
I was forced to work with a woman who had mental break downs and would verbally harass us daily management never did anything about her and it impact my training quality.
every meeting would have been better in an email
Attitudes . When we try to help other agents , we get attitudes and rudeness.
They are fine with me
They all are stupid and have disgusting attitued and most you can't understand because theyre from different contries. How do you feel knowing they can give your info to the talliban
No one, from agent to management, listens to what is going on, then get surprised when what they've been told would happen, does. Local Management will tell you one thing, then stab you in the back just to save a little face.
Review from IT Dept
My co workers need to learn bot to invade ither people private lives. They also need to be honest and not make up lies to hurt people.
Dont invade others personal lives. Dont lie about co workers. Dont insult and belittle people.
By working somewhere else PERIOD!!
be more compassionate for their members and teammates. we have thought that having a toxic working environment in an office is "normal" but the stigma should be broken. we have to stop talking behind someone's back and start working together to achieve results
Nothing against them, it's just that everyone in my particular office are still new and learning. There are, literally, no seasoned employees to really help the new people because we are all new people.
Its about mangers not coming workers
Review from Customer Support Dept
This is my first day, so I can't tell how they are. But muting their microphones would help, too much background noise
commucate with each instead of bein jealous and disrespectful to each other
It's the management team that is the problem
They need to acknowledge. Be helpful and supportive
People need to stop looking only for themselves and start working as a team. But that will never happen if we have this competence work enviroment. You will never give a hand to the other if that may cause he gets higher than you.
Review from Business Development Dept
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