Alorica Leadership Employee Reviews
What do you like best about the leadership team?
working together and not giving up
Review from Customer Support Dept
Good place to work with
They are always their when I have a question.
They always guide us in every step of the way.
Was good managing her agents
My Manager is amazing and makes sure we are doing our best
They try their best to assess the team needs.
They are all very kind and helpful
Transparent, effective, capable and fun!
Great vision, and very resolution oriented.
Excellent leadership team.. thank you for all the opportunities
My direct leader is amazing and supports in any way she can.
Review from HR Dept
That they were very welcoming
They help others grow in their careers
Review from HR Dept
Supporting and learning to each other with strong support group.
Review from HR Dept
Our leadership team is very easy to be with and very supportive. Open communication and very collaborative team here at ALORICA. You will learn a lot that will boost your self-esteem and improve better.
Review from IT Dept
The openness that they had with all the employees.
Review from HR Dept
Best leadership team we can have in the company
Review from Admin Dept
They will always show you the right path and guide you through the process so you don't feel alone in your learning journey
They are very pro active and willing to listen.
What does the leadership team need to get better at?
People should be given greater opportunities for advancement and promotions. Additionally, they ought to have the flexibility to adjust their schedules as needed.
Time should be allotted for proper training. If there is going to be condensed training aside from the initial schedule, there should be people there to willingly help with materials not taught during training. They instead get smart and refuse help.
Communication, patience, virtue, and personability
Remove powertripping manager specially FRANCIS REGUA.
Review from Operations Dept
Showing their employees that they care and are appreciated instead of looking for every reason to not give performamce increases/!
Review from Customer Support Dept
They give out feedback and quality scores on your calls. Sometimes the feedback and scores are incorrect. I've messaged my supervisor several times asking questions about the feedback/score. And never a reply back.
Helping employees and actually doing there jobs
Standardize their processes.they do not know what they see dking
Leading the absolutely have no type of leadership skills and even stole a few value points from other trainees
They are awful and lirars
Reach out to their employees
Checking in on the company and making sure they doing everything it is supposed to be doing as far as the people underneath them
They need to not give false hope of employment.
Review from Customer Support Dept
They need to be a stronger support for the employees they manage. Is like if they had to be careful to or they would be fired if they worried a little bit to much for us. People is the only thing that makes you stay. Partners on the job, friends. They seem not to know they have extraordinary people
Review from Operations Dept
Everything. Training is a joke. Can't get help
Operations managers are completely disconnected from the actual workers and have zero understanding of employee needs.
To actually support and listen to employees. As well as make sure every AGENT active or that had quit get full pay!
Care about your employees and understand that it is ok to make mistakes.
Review from Customer Support Dept
Trans supportive workplace and education
Treating employees as humans and not a number. All they care about is making goal for bonuses