C+
66/100
Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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Alorica Compensation Employee Reviews
All
Positive
Constructive
What is the best part about your compensation package?
The HMO package and the meal allowance.
Insurance and schedule along with time off
The company pays fairly and provides a great health package
Bonus potential and ability to excel
Review from HR Dept
401k, Paid Time off, Discounted perks available.
My current salary rate is great.
Review from HR Dept
Always taking care of our needs
Review from Operations Dept
the total package compensation and benefits and PTO
Review from HR Dept
Bi-weekly salary, HMO and other benefits package
Review from HR Dept
It helps with home life
That is always paid on time, and I have a clear view of my performance so I know how much I would get, so I can manage my budget based on this :)
No pressure of work and good income
Performance incentives. Not just the payment it represents, but the overall KPI's on it
Review from Operations Dept
Dont know yet dont know
I wish they could have gotten me my cards after I asked for them twice
Great Benefits and saving money
Benefits, Bonus and discounts that the company offers me
The boues we can get
i got to enjoy a lot of incentives
Government benefit and hmo coverage
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
People should be given greater opportunities for advancement and promotions. Additionally, they ought to have the flexibility to adjust their schedules as needed.
The compensation for being a customer service representative is so low that I could barely get by.
Initial pay rate is a given. However, based on experience, consistency and going above wnd beyond your duties should be rewarded and taken into consideration.
they work you veery hard
Better pay with my employer
I feel like its okay. Especially when just starting out and the fact that we can get upskilled is amazing
because I went to work for 9 days during the previous cut off 9/10 days because I got SICK for one night, and i get paid for 6 days salary when someone who resigned and only worked for 5 days got the same amounts without Severence pay
I truly feel that Alorica just does not care about their employees and need to show more empathy
We need to have benefits like pension plans for future security
Alorica doesnt offer any benefits. Just the no raises and bad energy that you can feel and its working at home.
Salary increase based on tenureship
Review from Operations Dept
a salary increase, less discrimination among other departments
Recognition, Open Communication, Accurate information.
Ease with achieving information to do the job with excellence. The same ease with achieving bonuses.
Again, I was more than qualified for this job. The real issue is system issues and them having to pay you for not actually doing anything because the system is down. For the abuse you get from customers and the nonchalant attitude of the "leaders" NOT WORTH IT. Trust the reviews
It's been nothing but confusion and I feel like that we are overworked underpaid and also the communication is horrible
I feel undervalued because i was lied to
Review from Customer Support Dept
no raises in 5 years. company sent employees to work at home, with no compensation for space, electricity or connection. While the business saved thousands on rent and facilities costs.
In comparisson, other call centers are paying double of the salary. You tell, $1.00 US dollar is a fair salary for a bilingual employee from wich you request computer skills and demand the highest security shields, with excellent performance KPIs?
Review from Operations Dept
I feel undervalued because they did not give regular raises yearly. They had a bonus system but depending on the department you are in that does not go to everyone. They do not have additional incentives in many of the department. It's as if certain departments do matter to them.
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