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Alorica Claimed Company

Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more

EMPLOYEE PARTICIPANTS: 3087

TOTAL RATINGS: 28664

CEO: Mike Clifton and Max Schwendner

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Alorica KPIs and OKRs

At Alorica 58% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Alorica's KPIs and OKRs is essential for its success. Out of 52 Alorica employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 33 have said yes.

Answer	Percent
Yes	63%
No	37%

Are your company's goals clear, and are you invested in them?

Answer	Percent
Yes	58%
No	42%

Are the KPIs/OKRs for your department clear?

Manager's Role in Accomplishing Goals

A main function of a managerial role is to lead one’s subordinates. A manager at Alorica is responsible for ensuring his subordinates accomplish objectives using key performance indicators. Alorica employees shared they generally receive helpful feedback every week or once a month, while 63% of Alorica employees said they’re given recognition for their impact & accomplishments. Feedback and positive reinforcement are both conducive to meeting goals.