Sutherland Global Services KPIs and OKRs | Comparably
Established in 1986, Sutherland Global Services is a global provider of business process and technology management services. Sutherland offers an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle and is one of the largest, independent BPO companies in the world serving global leaders in major industry verticals. read more
EMPLOYEE
PARTICIPANTS
356
TOTAL
RATINGS
2766
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Sutherland Global Services KPIs and OKRs

At Sutherland Global Services 67% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Sutherland Global Services' KPIs and OKRs is essential for its success. Out of 8 Sutherland Global Services employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 5 have said yes.

AnswerPercent
Yes62%
No38%
Are your company's goals clear, and are you invested in them?
AnswerPercent
Yes67%
No33%
Are the KPIs/OKRs for your department clear?

Manager's Role in Accomplishing Goals

A main function of a managerial role is to lead one’s subordinates. A manager at Sutherland Global Services is responsible for ensuring his subordinates accomplish objectives using key performance indicators. Sutherland Global Services employees shared they generally receive helpful feedback every week or never, while 50% of Sutherland Global Services employees said they’re given recognition for their impact & accomplishments. Feedback and positive reinforcement are both conducive to meeting goals.

AnswerPercent
Yes50%
No50%
Are you typically recognized for the impact and accomplishments you make for your current company?
AnswerPercent
Every week33%
Once a month25%
Once a quarter0%
Once a year17%
Never25%
How often do you get valuable feedback on how to improve at work?
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