VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has over 42,000 employees in more than 40+ locations in North America, Asia, Europe, the Middle East and Africa, and the Caribbean. We deliver omni-channel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world’s most respected brands. VXI is one of the fastest growing, privately-held business services organizations in the United States and the Philippines and one of the few US-based customer-care organizations in China. VXI is also backed by private equity investor Bain Capital. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, not only did VXI expand our footprint in the US and Philippines, but we also gained ground in the Chinese and Central American markets. We also acquired Symbio, expanding our global s read more

EMPLOYEE PARTICIPANTS: 346

TOTAL RATINGS: 2809

CEO: David Zhou

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VXI Global Solutions KPIs and OKRs

Employees’ understanding of VXI Global Solutions' KPIs and OKRs is essential for its success. Out of 10 VXI Global Solutions employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 6 have said yes.

Answer	Percent
Yes	60%
No	40%

Are your company's goals clear, and are you invested in them?

Answer	Percent
Yes	0%
No	100%

Are the KPIs/OKRs for your department clear?

Manager's Role in Accomplishing Goals

A main function of a managerial role is to lead one’s subordinates. A manager at VXI Global Solutions is responsible for ensuring his subordinates accomplish objectives using key performance indicators. VXI Global Solutions employees shared they generally receive helpful feedback every week or once a month, while 100% of VXI Global Solutions employees said they’re given recognition for their impact & accomplishments. Feedback and positive reinforcement are both conducive to meeting goals.