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Alorica Claimed Company

Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more

EMPLOYEE PARTICIPANTS: 3087

TOTAL RATINGS: 28664

CEO: Mike Clifton and Max Schwendner

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Sustainability and Corporate Social Responsibility at Alorica

Our sustainability motto is "Earth is All We Have – There is No Plan(et) B"

SUSTAINABILITY – We prohibit practices that harm ecosystems by looking for ways to minimize the use of natural resources and maintaining recycling programs.

CARBON FOOTPRINT – We adhere to strict heating, cooling and electricity-consumption targets, and have established a Work-at-Home program of 3,000+ employees, reducing carbon emissions by nearly 10,000 metric tons per year.

WASTE – We make sure to keep bleach, plastics and other harmful products out of landfills, and partner with specialized vendors to properly recycle e-waste.

Community Impact and Philanthropy

OUR STORY
Alorica was founded with a single vision – to make lives better… one interaction at a time. In 2015, we decided to truly take this idea to heart, and launched a non-profit that does exactly that – makes lives better – for local causes and individuals.

It’s a privilege and a joy to support our global team, and their communities, through Making Lives Better with Alorica (MLBA) – and we are honored to Share the Love.

POWER TO OUR PEOPLE
MLBA takes the traditional approach to corporate philanthropy and turns it on its head. Instead of corporate headquarters deciding where to give charitable contributions, we empower each of our many employee-led Chapters across the United Sates, Canada, Philippines, Bulgaria, Honduras, Mexico, Guatemala and Panama to support the local causes and individuals that matter most to them.

Along with offering support and encouragement at every touchpoint of the organization, Alorica provides the administrative resources required to fuel this giving program as part of its corporate social responsibility initiative. MLBA Chapters are led by a local Board, made up of Alorica employees at each site who ultimately decide how to allocate funds. Each Chapter coordinates fundraisers, volunteer activities and donation drives, and then decides how to award 100% of every dollar raised.

A HISTORY OF COMPASSION
From its earliest days, Alorica’s Executive Chairman, Andy Lee, would hear incredible, personal stories from our team members as he toured sites around the world. Stories of need. Of adversity. Of resilience and overcoming obstacles.

Moved by the tales, he knew that Alorica had to stand for more than just insanely great customer service. He wanted a way to empower our teams around the world to help in their own communities – and to come together as one in times of natural disasters and other dire circumstances.

And so, MLBA was born – embracing the notion that family takes care of family. Since then, Alorica – along with the status quo of corporate giving – have been forever changed.

To learn more about MLBA, visit livesbetter.org

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