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Alorica Claimed Company

Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more

EMPLOYEE PARTICIPANTS: 3087

TOTAL RATINGS: 28664

CEO: Mike Clifton and Max Schwendner

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Joining Alorica - Employee Onboarding

Employee Sentiment

The prevailing opinion from employees about joining Alorica is that the company was prepared on their first day. Alorica employees concluded that their overall onboarding experience was positive. 82% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.

Answer	Percent
Yes	77%
No	23%

Did you have a positive onboarding experience when you were hired at your current company?

Answer	Percent
Very Prepared	37%
Prepared	43%
Somewhat Prepared	10%
Unprepared	3%
Very Unprepared	7%

How prepared was your company on your first day of onboarding?

Answer	Percent
Yes	82%
No	18%

Was your direct manager helpful with your onboarding during your first 90 days?

Meet Your Managers

Your direct manager highly affects your experience at a company; overall managers at Alorica are rated an A+. At Alorica most employees said they received feedback every week or once a month. 67% of employees also said they felt comfortable giving their managers feedback. Learn More about your managers at Alorica.

Answer	Percent
Every week	39%
Once a month	20%
Once a quarter	19%
Once a year	5%
Never	17%

How often do you get valuable feedback on how to improve at work?

Answer	Percent
Yes	20%
No	80%

Does your boss expect you to work when you're on vacation?

Answer	Percent
Yes	67%
No	33%

Do you feel comfortable giving your boss negative feedback?

Negotiate Salary

If you think you and your skill set should be valued higher than your offer, negotiate your salary! 10% of employees at Alorica said they negotiated their salaries. On average, Alorica employees earn $127,099. Alorica ranks in the Bottom 45% for compensation in Los Angeles. Learn More about Salaries at Alorica.

Average Salaries at Alorica by Department

$129k*

Engineering

$196k*

Product

$124k*

Design

$100k*

Marketing

$82k*

Operations

$61k*

Admin

$141k*

Business Dev

$105k*

Finance

$230k*

Communications

$131k*

Customer Support

$118k*

$116k*

$173k*

Legal

$134k*

Sales

^* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.

Get Acclimated

Now that you’ve joined Alorica, get acclimated. Is lunch a social time or do people sit at their desks? At Alorica the most common answer selected by employees is eat lunch at their desk. Understand your coworkers and why they’ve chosen to stay at Alorica, many employees say it’s because of the comfort & familiarity.

Answer	Percent
Company Mission	7%
Comp & Benefits	18%
Co-Workers	10%
Comfort & Familiarity	62%
Career Advancement Opportunities	3%

What's the main reason you stay at your current company?

Answer	Percent
>1 hour	22%
1 hour	9%
45 minutes	8%
30 minutes	26%
I eat at my desk	35%

How long do you take for lunch breaks?

Answer	Percent
Multiple times a week	12%
Once a week	15%
Once a month	27%
Once a quarter	9%
Never	37%

How often do you socialize with team members outside of work?

Professional Development

Alorica ranks in the Top 50% of companies for professional development in Los Angeles. 55% of employees feel as though Alorica is beneficial to their continuous career growth, and 48% said they had a mentor at the office. Learn More about Professional Development at Alorica.

Answer	Percent
Yes	48%
No	52%

Do you have a mentor at work?

Answer	Percent
Yes	55%
No	45%

Does your current company provide you meaningful opportunities for career advancement?

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