Goodwill Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Love my job love helping people I look forward to going to work
Review from Customer Support Dept
Helping others is positive but there is plenty of stress and not great pay
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
I like that they are flexible, they stand behind employees, and they are fair
Review from Customer Support Dept
Compassionate and sees employees as people - not just a production robot
Review from Customer Support Dept
My supervisor is amazing very hands on doesn’t ask anything of
Review from Customer Support Dept
Well rounded and seem kind
Review from Customer Support Dept
the leaders work just as hard as the employees. they wouldnt ask us to do anything that they wouldnt do.
Review from Customer Support Dept
What does the leadership team need to get better at?
They can improve on listening to employees when they have alternative solutions to a problem.
Review from Customer Support Dept
everything including language used in the workplace
Review from Customer Support Dept
Treating people like PEOPLE! Compassion.
Review from Customer Support Dept
Company is having financial difficulty, which makes no sense, they don't buy anything the sale, zero cost of good sold. Total miss management.
Review from Customer Support Dept
Consistency is key. This goes for all retail environments though.
Review from Customer Support Dept
What is the best part about your compensation package?
Medical, dental, and vision insurance
Review from Customer Support Dept
I am part of the union so everything is very fair and lots of different insurance packages to choose from
Review from Customer Support Dept
It hasn't started yet but it's generous and more than fair
Review from Customer Support Dept
401k match and great insurance
Review from Customer Support Dept
the pay is high for my area
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Not competitive compared to similar modeled agencies in the area. Holidays are worked both in office and stores, while every other agency is closed in the area. No sick pay/time at all.
Review from Customer Support Dept
I feel like for what the job requires the pay is low.
Review from Customer Support Dept
todays economy one has to make at least 10 bucks an hour or more just to keep the basic bills paid. the company wants you to work like ur being pd 10-12 an hour but in reality only pays you 8 an hour.
Review from Customer Support Dept
pay raise and more help.
Review from Customer Support Dept
the job is very demanding for minuim wage
Review from Customer Support Dept
What are some of the best things about your team?
Supportive, hardworking, straightforward, funny, caring
Review from Customer Support Dept
I feel like it is more than a team, we are a family. Everyone has each other's backs
Review from Customer Support Dept
Everyone gets along well and wants to help each other
Review from Customer Support Dept
Everyone is very close. People interact outside of work, know each other kids supports each other
Review from Customer Support Dept
Back room employees on hardlines and softlines are generally productive. Employees working in the donation bay can be more productive.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
A few new teammates. Removing some that should have been gone long ago.
Review from Customer Support Dept
they need to think for themselves and n0t be lead in the wrong direction.
Review from Customer Support Dept
My coworkers need to work together and support each other. There is too much gossiping, not doing their work on time, and goofing off in inappropriate manners in front of clients.
Review from Customer Support Dept
Some people are there just for a paycheck. They need to have more pride in their work.
Review from Customer Support Dept
no one really cares and most hate working there.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The other cashiers and supervisors.
Review from Customer Support Dept
That we are a non profit and we do things to better the lives of the less fortunate
Review from Customer Support Dept
Fun is allowed within reason
Review from Customer Support Dept
The employees were supportive of others.
Review from Customer Support Dept
Recognition for work well done.
Review from Customer Support Dept
What needs to change to make the company culture better?
a different manager someone with workplace experience and some people skills.
Review from Customer Support Dept
Better pay and more chances to advance.
Review from Customer Support Dept
better air filtration and less funky stuff
Review from Customer Support Dept
What did you like most about the interview process?
That I was offered a job on the spot. I hate when you are not told, either way.
Review from Customer Support Dept
Questions related to the job itself - even when they didn't seem like it at first
Review from Customer Support Dept
I was very comfortable it was a relaxed environment
Review from Customer Support Dept
The quesions were straightforward for former employees. The questions should also be answerable by new employees or those that have never been employed before.
Review from Customer Support Dept
Straight forward questions related to the job
Review from Customer Support Dept
What would you improve about your company's interview process?
different questions, more listing not so open to age and color.
Review from Customer Support Dept
shorten the time between interviewing and actually starting
Review from Customer Support Dept
What makes you most happy at work?
The environment that we all strive for and knowing we all have a similar goal in mind
Review from Customer Support Dept
Coworkers work well together and treat each other respectfully
Review from Customer Support Dept
having the feeling of self-worth, like im doing something important.
Review from Customer Support Dept
When they give me the days I want off and enough hours to provide for my family....
Review from Customer Support Dept
being away from home and im always moving doing something
Review from Customer Support Dept
What's going wrong and how can it be improved?
Management can be unpleasant; they don't listen to employees and can be put-downs.
Review from Customer Support Dept
Just burnout due to high work loads
Review from Customer Support Dept
new manager, with organizational knowhow.
Review from Customer Support Dept
Management needs more training with the workplace and how to treat people in general.
Review from Customer Support Dept
More pay and hire more people.
Review from Customer Support Dept
What do you like best about your company?
off time wnen its time to go home we all shout
Review from Customer Support Dept
I like my 9-5 hours
Review from Customer Support Dept
What would you most like to see improved at your company?
new managers and cleaner workplace
Review from Customer Support Dept
Raises and bonuses and incentives
Review from Customer Support Dept