The Home Depot Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
We work together like a well oiled machine. Everyone had a job and it was executed beautifully .
Review from Customer Support Dept
Their willingness to listen although they rarely act on contents of conversation.
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They are understanding and knowledgeable
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They’re always there for you and updating Management training for employee
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They are really family oriented.
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What does the leadership team need to get better at?
Communication, transparency, zero tolerance for bullies (store manager included. Less overt favoritism, and less acceptance of lazy work ethics from the management team. Less pettiness.
Review from Customer Support Dept
Learning what a leader is & being just that. Or get us an actual leader that doesn't put other departments over their own.
Review from Customer Support Dept
They need to get a clue on some of the store issues and stop cutting corners to make an extra dollar.
Review from Customer Support Dept
Pay employee a more. Hire more staff.
Review from Customer Support Dept
needs more comunication with employees
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What is the best part about your compensation package?
Compensation package? LOL! Listen... we're not performing brain surgery. The pay is fair. The employees are great. Management is on top of it.
Review from Customer Support Dept
I do love the package which is vision, disability ,medical, dental so all those things are great benefits FARM please
Review from Customer Support Dept
Part time associates receive benefits
Review from Customer Support Dept
Easily accessible health care and low medication costs
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vacation and sick days that we get
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Why do you feel undervalued and what would make you feel better about your compensation?
Walmart recently raised hourly workers compensation to $18 an hour and majority of HD employees make less than $17 an hour. HD Profits exceed Lowes by a significant margin yet 3*% is all we're worth?
Review from Customer Support Dept
Trained & loyalty should benefit rather than untrained newbies.
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They are hiring new employees and paying them more than the existing employees expected to train them. Horribly unethical work practice, breeds toxicity.
Review from Customer Support Dept
Favoritusm, extra work that we're doing deserve.
Review from Customer Support Dept
401k is fee based, timeoff is minimal, value of stock does not begin to make up the difference. Managers are jerks. women are treated as lesser. no one to advise on benefits which are overpriced.
Review from Customer Support Dept
What are some of the best things about your team?
My teammates, peer associates are great people.
Review from Customer Support Dept
Everyone gets along. Everyone is cool. I love them... they're my second family.
Review from Customer Support Dept
Helpful knowledgeable and they are understanding
Review from Customer Support Dept
The best thing with my team is that we always talk together or have a small meeting about customer service and the front end of the store. Headcashier always observing employees to see how well they’re doing with customers. Always Training th
Review from Customer Support Dept
They are friendly and really care about you and who you are.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
get a different ceo, the one who visited was a bopping jackass. we could have saved his plane fair and done something with the money
Review from Customer Support Dept
More employees are needed understaffed skeleton crews
Review from Customer Support Dept
They are often unmotivated, and under-productive. More seasoned and motivated employees usually carry 90% of the weight.
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They do not care because they know that management does not care. I finally gave up and gave in and no longer care.
Review from Customer Support Dept
The company is a joke. No one wants to help someone in a neighboring department.
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What is most positive about the culture and environment at your company?
The newbies have blind enthusiasm while the disrespected lose it.
Review from Customer Support Dept
Do your job and no one effs with you.
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Everyone cares about each other
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The most positive culture environment is that garden tool rental pro desk service, return service desk, and the front end, always busy organize in a professional way to customers. We always have a polite happy smile to customers in this store.
Review from Customer Support Dept
Going home after a day of being abused by self entitled customers.
Review from Customer Support Dept
What needs to change to make the company culture better?
The store manager should be replaced.
Review from Customer Support Dept
Treat the employees better. Don’t act like they are replaceable. Some of the associates are a huge asset to your company. SHOW THEM THAT.
Review from Customer Support Dept
lower management needs to work with their subordinates better.
Review from Customer Support Dept
A couple assistant manager's attitudes and approaches to conversations
Review from Customer Support Dept
still and always truthful and accurate communication
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What did you like most about the interview process?
Consisted of Manager talking post it note off my paperwork and telling me what position I'd even highed for.
Review from Customer Support Dept
In... and out. The need bodies... I have one.
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They made me feel comfortable
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They wanted to know my overall goal and was interested in my hobbies
Review from Customer Support Dept
Hiring process is too long
Review from Customer Support Dept
What would you improve about your company's interview process?
Tell the truth straight up.
Review from Customer Support Dept
Don’t hire anyone with a pulse. Hire quality people
Review from Customer Support Dept
when offering a position being truthful about the job you will be doing and making sure the person describing the job has knowledge of the actual work involved
Review from Customer Support Dept
What makes you most happy at work?
Assisting customers who are truly appreciate the adsist
Review from Customer Support Dept
Taking good care of customers and business.
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The end of my shift.
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Interacting with the customers. 99% are awesome. The other 1%... I own them.
Review from Customer Support Dept
Seeing customers happy through the day
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What's going wrong and how can it be improved?
Not enough people because management isn't seeing the example not taking care of their employees. Employees aren't doing their job fully so it affects everything else. Systems aren't updates as wel as computers
Review from Customer Support Dept
trump affiliation is a big issue; people are beginning to accuse him for failures in economy, company is not forward thinking on it technology and it shows in the sloppiness of the stores. clean up our act and get a new ceo under the age of 80 for god sakes
Review from Customer Support Dept
Its not so much the company its just not what I want to be doing.
Review from Customer Support Dept
I want people to do their job and management to get on them when they don’t. They fire some lazy people but
Review from Customer Support Dept
management does not listen, and customers get away with verbally harassing associates. these are just a few reasons why I am dissatisfied at work
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What do you like best about your company?
Being empowered to help the customer.
Review from Customer Support Dept
Their suppose of our military.
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What would you most like to see improved at your company?
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