Sykes Enterprises Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Excellent and professional environment with hands on resources for further personal development
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This job is great my TL is the best this company also giv out lots of OT and incentives
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What do you like best about the leadership team?
Required some more efforts and personal interaction
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They are all helpful and just awesome.
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They communicate in a positive way, giving great customer satisfaction, and encouraging leadership.
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They are remarkable coaching skills
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My TL makes sure she respond back to all of her team in a timely matter
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What does the leadership team need to get better at?
Having respect for their team and decent manners or humanity and learning the courtesy of being a professional not a MEAN GIRL that obviously is so miserable with her life that they come use the training students as kick mes
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Being there for there for their employees. I have worked here for almost 2 years. I think this company could be great if they listened more to their employees instead of ignoring or reprimanding employees for expressing there feeling and stating what they need to be productive
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Horrible team leads, very strict rules selectively enforced, half the people are cheating with someone at work. At least the dress code is super relaxed.
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Communication is the key factor
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Teaching the new employees the ropes of the job
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What is the best part about your compensation package?
Just knowing that you are protected if something goes wrong.
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The protection and the safe
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401 k match is fair.
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The best part of my compensation package would be the security i feel by having high quality benefits
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Pay is good for job
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Why do you feel undervalued and what would make you feel better about your compensation?
Underpaid according to the national average for what we do. Sykes takes advantage of communities with economic issues and exploits the workforce and tax credits given to them by these communities
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There is no path to grow your career at the company.
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Most jobs in the same field make more money. Promised raises for new training but we never get trained on new things.
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To get recognized more on what I brought to the call center I worked at before I transferred to home.
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There is a lot to know and cover on each call. These are banking calls. The compensation should reflect the difficulty of dealing with each call.
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What are some of the best things about your team?
mutual understanding with each other
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Their ability to generate ideas from different angles.
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We all are here to help each other no matter what
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We stick together and we help each other
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They see whats going on and we all try to stay as positive and professional as possible they are the only reason i still come into work
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What do your coworkers need to improve and how could you work together better?
They need to improve there attitudes
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More positive communication would be great.
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they hire anyone who walks thru the door.
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Age, Ethnicity and Skill Gap, Culture Gap
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Thank you for giving us a review! SYKES strives to create a global environment that is diverse, welcoming and a great place to work, learn and grow!
I have a hard time relating do to age gap, culture and prior experience.
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SYKES definitely values diversity. One of the great things about our organization is the ability for people to thrive and grow regardless of age, gender or cultural background.
What is most positive about the culture and environment at your company?
Friendly environment with provided good space in dining area
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Respect for everyone being equal
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Always friendly and everyone shoes up with a smile on their face.
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There is no tolerance for any kind of negative intensions
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I work from home its great
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What needs to change to make the company culture better?
better management and better benefits
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Exec and Management can be more open and direct instead of hiding in their offices. By supporting all ethnicity not just two. Implementing FINANCIAL INCENTIVE.
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We truly strive to create a global environment that celebrates and respects all differences. We understand that incentives help to keep team members engaged and motivated and will work to make continuous improvements in this area.
Hire qualified management, and stop promoting based on favoritism
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Give us more breaks more incentives
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maybe give a little more work life balance for the agents/employees
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What did you like most about the interview process?
Professional and fast it goes
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They are very particular about who they choosd
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I like the video interview
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They handed out jobs like candy, first warning sign I missed
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The ability to do it remotely.
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What would you improve about your company's interview process?
Improve I-9 verification process of birth certificates
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I enjoyed the mental challenge of the interview I wouldnt change a thing
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I said it was difficult, because you can not get an interview.
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The wait time and not having so many people scheduled ag once
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Explain what the job is
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What makes you most happy at work?
To interact with friendly coworkers
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The income and the mostly the job security
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When i help a customer and fix their prople i feel like i have accomplished something so to make my customers happy makes me happy
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Knowing 5:30 will come sooner or later just so I dont have to be the brunts of their insults
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The room for advancement is great.
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What's going wrong and how can it be improved?
They promote based on who they like and not who is qualified. Most management are not educated for the role they have. Just because someone has experience doing something, does not mean they were good at it or even qualified to keep doing the job. If you are good at your job, kept in your position
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There are just no path to career growth. Our team leads/manager should be able to recommend raise's or promotions. Growing your career should mean more then just a statemet.
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Better work environment happier spirits
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Wish I had a different job mostly
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Fire all management and start over
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