Marriott Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
The ones that I have had personal contact with has always been great.
Review from Customer Support Dept
They seems to be concern about the employees
Review from Customer Support Dept
Always any person goes to success his own company they need top Leadership.
Review from Customer Support Dept
giving change to ambitious employees to grow.
Review from Customer Support Dept
That your concerns and worries are never forgotten and are quickly able to get solved
Review from Customer Support Dept
What does the leadership team need to get better at?
Equal treatment to all employees.
Review from Customer Support Dept
the manager needs an AGM. there should be some respect in terms of guests stepping out of line and the manager letting them.
Review from Customer Support Dept
Not lying to guests about our occupancy if they don't 'look like they can pay.'
Review from Customer Support Dept
Interacting with and helping other employees
Review from Customer Support Dept
The team needs to work on being more organized. Managers are not very supportive of their employees. They're often not present. They need to hire supervisors and managers who will work just as hard as the rest of the staff.
Review from Customer Support Dept
What is the best part about your compensation package?
the manager never really explained it, so i'm unsure of what i have in that package.
Review from Customer Support Dept
That times I feel happy my Department top score.
Review from Customer Support Dept
pensions service charge and tembealding
Review from Customer Support Dept
401k is a good one
Review from Customer Support Dept
Consistency is of upmost importance.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Better pay because is also hard work and at times a exceed the standards
Review from Customer Support Dept
being able to accrue PTO
Review from Customer Support Dept
Stock compensation would be great. Health benefits for part time students would be great
Review from Customer Support Dept
A company that makes 21 billion a year can pay their workers a livable wage.
Review from Customer Support Dept
I wish my supervisor would pay more attention to me. I wish my schedule were more flexible and less chaotic.
Review from Customer Support Dept
What are some of the best things about your team?
Coworkers that aren't management are generally nice.
Review from Customer Support Dept
We help each other and encouraging and stand up strong
Review from Customer Support Dept
We work together well and have created an environment where we all equally manage the restuant as well as eachother
Review from Customer Support Dept
Food days and sharing activities
Review from Customer Support Dept
We laugh ,communicate ,discuss issues that need addressing how we can make things better for the guest and we work togather to execute our plans .
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Coworkers should be supportive of one another and not competing with one another. Competing to have supervisors authority without the title or pay. Competing to be in charge when supervisors or managers go MIA
Review from Customer Support Dept
Everything is nobody's job.no communication. No one on time to relieve you from your shift
Review from Customer Support Dept
no gossiping and lying to each other and slacking
Review from Customer Support Dept
This is a solitary job.
Review from Customer Support Dept
Not talking negatively about their job and guests
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The fact that we can choose to work independently or talk to coworkers about issues.
Review from Customer Support Dept
The way Hr/leadership from all departments are often at the entrance of the employees with a smile and greets all of us as we come in and how you walk down the hallways all the employees greet one another with a smile .
Review from Customer Support Dept
Always all side area 100% clean,all are employees be happy, with face smiled.
Review from Customer Support Dept
diversity and inclusion friendships teambilding
Review from Customer Support Dept
everyone helping each other out so we all finish on time
Review from Customer Support Dept
What needs to change to make the company culture better?
The office people, general manager she has no clue what a house keeper entails. She never listens to one complaint we have or if we're extremely low on supplies and if were already busting our humps with 12 hours straight cleaning she has no problem putting more work on us if a problem were to arise
Review from Customer Support Dept
Management needs to change in this particular setting
Review from Customer Support Dept
What did you like most about the interview process?
I do not really rememner.
Review from Customer Support Dept
The way my supervisor observed me ,kept eye contact ,hung on every answer I gave her for the questions she asked and her smile the whole time .
Review from Customer Support Dept
The interviewer was very kind and to the point
Review from Customer Support Dept
Very confirmable feel.easy to say question.
Review from Customer Support Dept
very professional and effective and efficient questions
Review from Customer Support Dept
What would you improve about your company's interview process?
Nothing, I had a neutral experience.
Review from Customer Support Dept
they could make you more comfortable by not keeping you waiting
Review from Customer Support Dept
What makes you most happy at work?
The fact that items in the marketplace we have are 50% off for employees.
Review from Customer Support Dept
when i see people happy after i provide them with the help they need. i have always been a people person and so, i love taking care of people regardless of what it is. if i'm capable, i will help with a big smile on my face.
Review from Customer Support Dept
The thing that makes me the most happy about my work, is that I am able to assist others with a positive out come.
Review from Customer Support Dept
I'm sure I'm be happy with my company.
Review from Customer Support Dept
seeing my friends, learning new skills, meeting guests
Review from Customer Support Dept
What's going wrong and how can it be improved?
Corporate needs to step up and actually do something. You read the comments about our up keep (redecorate). Figure out how to help get more staff to this location. And bring down the pricing on food. People argued with me about the prices daily, the quality does not meet the price.
Review from Customer Support Dept
Need liners in the trash cans! Supplies need to get refilled more often. Recycling bins but no recycling program is pretty lame
Review from Customer Support Dept
Pay employees more, don't lie about occupancy if you feel they don't 'look' the part.
Review from Customer Support Dept
Supervisors and Managers need to be present and working just as hard as everyone else. Managers and supervisors often disappear in the middle of shifts or rarely leave their office.
Review from Customer Support Dept
Promises need to be kept, raises need to be given and management needs to stay there 8 hours a day they get paid for it
Review from Customer Support Dept
What do you like best about your company?
the perks and the benefits
Review from Customer Support Dept
my boss treats me like a human
Review from Customer Support Dept
My co-workers make it feel like home they are like a family
Review from Customer Support Dept
What would you most like to see improved at your company?
better rate of pay based on each persons strengths vs weaknesses
Review from Customer Support Dept
hire more employees and stick to company policy even with confrontational guests
Review from Customer Support Dept