Walgreens Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
They are Patient and understanding and will happily step in to help when needed.
Review from Customer Support Dept
We do the best costumer service ,clean store and the co workers work together'
Review from Customer Support Dept
I like that there is a clear chain of command and an open chain of problem resolution. I like that if needed you can access district manager and regional manager if need be.
Review from Customer Support Dept
They always have our backs. When we are busy they are right there by our side helping out.
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They listen to employee's recommendations and forward it to corporate office.
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What does the leadership team need to get better at?
Care about the employee's experience.
Review from Customer Support Dept
everything from listening , to teach them better and be there
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Communication they don't try to connect with employees so never feel comfortable
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Being patient & helpful with others doing team work and acknowledging people with learning disabilities and giving fair share breaks, not showing favoritism and solving conflicts with co workers not mistreating people unfair or disrespecting them !!
Review from Customer Support Dept
The executives need to keep in mind that there are people on the front lines who rely on this job for a living, along with customers that rely on us to do our job the best way we can. Making cuts on the store level prevents us from doing that.
Review from Customer Support Dept
What is the best part about your compensation package?
I like that part time employees can accrue partial paid time off as long as you work an average of 20 hours a week. It was that way then it was taken away....but may have been reimplemented.
Review from Customer Support Dept
I only work part time so I don't qualify for a compensation package
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They actually payout when and how much they say they would.
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Holiday pay and paid time off
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I get health insurance through work.
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Why do you feel undervalued and what would make you feel better about your compensation?
We are skilled professionals and yet we're paid less than most professions and we do the work of 2 people.
Review from Customer Support Dept
They need to pay the retail team more with all the stores they have closed and taking away managers bonuses they have more than enough to give the face of the store, the ones who keep the business going, the ones who deserve it. The customer service reps who keep customers coming back
Review from Customer Support Dept
The schedule budget doesn't account for customer volume which constantly leaves us struggling to keep up with demand.
Review from Customer Support Dept
Less pay then the competition. Removing, adverting or slow to implement pay raises. More employees needed for the work done. Less management/leadership work work more onto the non management. Hours of operation stretch thin the limited non sick and available staff.
Review from Customer Support Dept
Because of the favoritism i witnessed & seen how differently i was treated effected me alot buy questioning my worth & hating to come to work everyday because of the drama there not getting credit for any of the hard work i put in or getting good enough training walgreen's dont accept disabilities
Review from Customer Support Dept
What are some of the best things about your team?
We are like family. Always on the same page. And we communicate.
Review from Customer Support Dept
The customer service crew always tries their best to help each other
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My coworkers are like fellow soldiers. We are all beaten down by the job, but will always be there fot each other.
Review from Customer Support Dept
Half of us get things done, the other half is just there for a check and take up literal breathing air.
Review from Customer Support Dept
Most understand TEAM WORK is best for employees and store.
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What do your coworkers need to improve and how could you work together better?
actually give us information that will help us
Review from Customer Support Dept
Giving fair share breaks to others and rotating cashier every 2 hours so tasks can get done for everyone and co workers need to help more at other registers when where really busy including answering the phones
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less drama and trash talking each other
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Need to get along better and talk and plan things better
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figure out what to do and how to get it to everyone else
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What is most positive about the culture and environment at your company?
Despite less than 15 hours of work they often schedule you only a few hours a day with no two days off in a row.
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The team is THE team. We make it fun to be there. Funny jokes and conversations galore.
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My coworkers are amazing people.
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the customers I help when they call in
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Each manager has the ability to uplift (or not) the employees of their store by adding a bit of their personality (or those of the workers).
Review from Customer Support Dept
What needs to change to make the company culture better?
COMMUNICATE WITH EVERY employee NOT JUST THE ONES YOU PREFER
Review from Customer Support Dept
Making everyone feel like they're making a difference.
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The pay needs to be better
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BRING SOME MANAGERS BACK AND STOP CUTTING HOURS
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They need to hire staff that love their job and want to work to better the company instead of lazy people that just want a paycheck and leave all the work for hard workers like myself
Review from Customer Support Dept
What did you like most about the interview process?
The store manager was professional and diplomatic.
Review from Customer Support Dept
Our store manager is straight forward and a good person.
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very pleasent when talking to me
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I actually had inside help since a manager saw me working at another place and helped to pull me out of the system... to get me hired
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It was very relaxing and laid back.
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What would you improve about your company's interview process?
Telling the truth to whoever wants to join our team so they know what there getting into instead of being blindsided later on by staff!!
Review from Customer Support Dept
I interviewed over ten years ago, the interview process has completely changed
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Needs tn be shorter and less questions
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Attitude and process of getting promoted
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stop hiring temps and start at higher hrly pay
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What makes you most happy at work?
Theres Productive work every day.
Review from Customer Support Dept
Balanced responsibilities and team work. IE every one takes turns Tagging (a beasom job) and Cleaning Bathrooms, Taking Trash out an Dust Moping. Love when you are a cashier not allowed to go to the back of the store and a person who can perceives that and helps put back of house go backs up.
Review from Customer Support Dept
My coworkers and the helping customers have a good experience.
Review from Customer Support Dept
Dealing with wide variety of customers with their different personality and qualities.
Review from Customer Support Dept
When I get a promotion, as I just did.
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What's going wrong and how can it be improved?
Volume is too high for us to keep up and the "budget" dictates how many people are scheduled leaving us always playing catch up
Review from Customer Support Dept
They are always messing up orders and not contacting clients when need be give false or inaccurate information or too lazy to help the client when they call in
Review from Customer Support Dept
Improve the pay. Outsource or higher lots of temp agencies to get people willing to work (and the right way). Stop making pay cuts and restructuring positions to appease the ones at the top. Frontier program, actually do something with it.
Review from Customer Support Dept
Treat the employees as they should be treated with respect, pay them fairly, give them bonuses, walgreens needs to go back to the way that it used to be.
Review from Customer Support Dept
Being held accountable for things beyond our control and getting negative reviews. Realistic expectations about what is being done.
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What do you like best about your company?
Benefits are pretty good. Discount are worth for hygiene and first aid. Clean stores (for the most part).
Review from Customer Support Dept
What would you most like to see improved at your company?
Better pay. Don't cut staff or salary/hrs. Frontier program, do it right this time.
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Ethics. First, do no harm. Stop selling tobacco products, to start with.
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Property Security
Review from Customer Support Dept