Comcast Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
I have come to find I do not enjoy working for this company because morale is low
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What do you like best about the leadership team?
Too hung up on sales. They let good employees go just because they do not make a lot of sales.
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Very passionate about teaching others
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The one thing that I do like about the leadership team is that they do build rapport with associates.
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They are like family! And they make sure we have what we need to succeed!
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They are helpful and kind.
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What does the leadership team need to get better at?
Listening to both employee and customer feedback in regards to marketing. The John ledger approach does not work for everything.
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Talking to each other about customers
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Having a heart for families.
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Training and development. Seem to only care about top performing employees and leave others behind.
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Stop pushing sales goals so much
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What is the best part about your compensation package?
It includes medical, dental, and vision.
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I am not exactly sure what is the best part for me. I like the idea of getting paid every two weeks and that we get a quarterly bonus.
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All of the benefits are great!
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401 k is matched by the company.
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The 41k package is awesome
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Why do you feel undervalued and what would make you feel better about your compensation?
There have been no raises in three years and the benefits don't cover my family well
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Yes I was undervalued. Raises should not be tied in with sales numbers. What is important is that you are helping the customers who call in.
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Pay is distributed unevenly, I feel.
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Comcast pays too low and hires mainly part time to prevent from paying benefits.
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Pathetic incentives and to much greasy food
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What are some of the best things about your team?
Friendly people who get the job done.
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How connected and supportive everyone is.
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I am not really happy with the direct team that I am on. There is no connection with most of the people on my team and I do not care for the way that my supervisor communicates.
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We work very well together
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We are very diverse and people are treated with respect by one another. It is a wonderful work environment.
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What do your coworkers need to improve and how could you work together better?
Team builders would be great
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Invest in coaching their staff more
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Less competition would help us work as a team.
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compassion and empathy toward each other
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They need to focus on communication
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What is most positive about the culture and environment at your company?
nice people good physical layout.
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Flexibility when their employees are having health issues
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The people, everyone who works there is very kind and willing to help
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The positive I would say is that the it is very diverse here.
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I love that I can work from home.
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What needs to change to make the company culture better?
Hire people who actually care about the job at hand
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Listen to its employees more often.
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they are always trying to make sure promotions and opportunities are available
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By making sure different ideas are tried.
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Stop begging for sales goals
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What did you like most about the interview process?
interviewers were smart about the company
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They were looking for honest people
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How personal it felt when being asked certain questions.
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I like the fact that there were more than just one person that conducted the interview.
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The interviewer made me feel comfortable.
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What would you improve about your company's interview process?
Get rid of 3rd party recruiters for internal employees. They seem to know nothing about our goals, only that we applied to more than one or two positions and that for some reason makes us not qualified for any job at Comcast. Most of us want to grow at Comcast and our skills are transferable but we
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What makes you most happy at work?
good coworkers encourage each other.
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The work environment, co-workers, the building itself.
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That I can work from home
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The fun co workers and environnement
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It is a relaxing environment and we also have a workout room within our building. It is really wonderful.
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What's going wrong and how can it be improved?
There is a lack of respect from higher ups and a lack of teamwork
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Its hard dealing with customers all the time we need more transparency about changes
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The atmosphere is off. The environment most of the time seems very tense and stressful. Because of the type of work that we do sometimes it would be nice if our management team would not be so military style and make the atmosphere a little more pleasant.
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It's a mad house most days and no one seems to show up for work. Bad turnover rate.
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Fee rises, every other year, compliance guide lines that are reach able
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What do you like best about your company?
My team and the environment I work in.
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What would you most like to see improved at your company?
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