FedEx Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Learn America Sign Language to communicate with deaf employees
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Efforts in getting the job done on the lower levels.
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The value they cherish with each member
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We work very well together as a group. We have fun at work, but still accomplish every thing we need to
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I like the benefits of the company and the loyalty towards the employees
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The will to teach associates new things.
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What does the leadership team need to get better at?
Care for the health and well being of their staff
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Everything is metrics, and meeting those goals. If it isn't one goal met, then you're failing at others. We are reviewed quarterly now, and the company seems to be struggling.
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Taking the time to Communicate, Teach, and Explain why we do things a certain way.
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Care about the drivers and give benefits
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Listen to its employees and better pay
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What is the best part about your compensation package?
No disappointment at all to say
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401k and other pension plans that we are provided.
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The best this is the 401k
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part time workers get full benefits.
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AIC bonuses & health care
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Why do you feel undervalued and what would make you feel better about your compensation?
Being thanked for doing hard or extra work. I was expected to go above and beyond without praise.
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Drivers have no benefits they are not consider FedEx employee and without drivers delivery FedEx would be nothing
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I work 55 to 57 hours a week after u add it up counting overtime pay its like u working for minimum wage
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Company is it a bad place to work for but when u are with them for twenty years and still not topped out it make it hard. They ask u to bleed purple and do what right for the customer when u don’t see that from the uppers. When it all became a numbers came , the true Fedex was lost.
Review from Customer Support Dept
Inflation and competition are high, but the pay is low. Those shareholders and stakeholders want to make money, but those subordinates just want to make a fair living
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What are some of the best things about your team?
They take pride in what they do, they go above and beyond and not appreciated.
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The planning of using a members strength to the team
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Everyone works hard and does their part
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we work together as a team to provide excellent customer service
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Learning from the ones that have been here longest
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What do your coworkers need to improve and how could you work together better?
Higher pay less task im over worked
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Weekley meetings again like DJ West used to do. Ppl will get the big picture
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Work together better have compassion and be trained in diversity
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Coworkers need to work as a team send stop thinking they themselves do all the work or stop saying that's not my job
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No improvements its the management
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What is most positive about the culture and environment at your company?
The culture is diversity, and the loyalty of those are there.
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The welcome environment we have with each other
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We joke around all the time to compensate for the stress at work
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delivering the purple promise to ensure excellent customer service and safety first
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It is like a family
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What needs to change to make the company culture better?
More higher pay wages. And directions.
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People need to work together and step up and be more helpful
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Stop letting lawyers and shareholders run the company vibe . Value your frontline employees . Recognize good work habits / extra efforts / etc . Support employees by not running them into the ground w hitting numbers . Support them if they become injured vs putting them on trial . Find your humanity
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Benefits and the employee support
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The management team needs to be more approachable
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What did you like most about the interview process?
The understanding of my strengths and weaknesses
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It is structured in a way that highlights your abilities
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its simple and very easy
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It was Easy to do
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It was quick and easy. All the questions asked were generic and relatable to other life experiences.
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What would you improve about your company's interview process?
Screening, and direct interview of those people, not just a walk around.
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There is too much to say in such a short character list.
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Better communication with perspective employees
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What makes you most happy at work?
The tuition reimbursement, is great.
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The possibility of promoting to higher ranks
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My coworkers and the flexibility
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i love my career. the best company that i have ever worked for.
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Interacting with the people and regular customers that I like
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What's going wrong and how can it be improved?
Management needs to better control the lack of support drivers have and how hard they work each driver
Review from Customer Support Dept
IT IS RETAIL, use your head.
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Better equipment to work with
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The company is bringing back a more domestic rep culture. They outsource, but have closed/cancelled a few of them lately. Customers do want to hear from someone here in the US rather than a abroad
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Be consistent, use better software, make things more streamlined, allow shift trades
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What do you like best about your company?
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What would you most like to see improved at your company?
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