Subway Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Don't know much about the high-level people, but I like my manager and everyone hates the owner
Review from Customer Support Dept
Always looking for new and innovative ways to address sales.
Review from Customer Support Dept
The are very hard working
Review from Customer Support Dept
we all work together as a team to get the job done and to have happy customers
Review from Customer Support Dept
Work together good help each other
Review from Customer Support Dept
What does the leadership team need to get better at?
A lot of communication. It needs for consistency on rules and food prep it needs a better cleaning plan and a better schedule situation
Review from Customer Support Dept
Never see or speak with store owner or above, there seems no monitoring of managers. Store manager abuses staff with customers in ear shot. Managers punish with hours if parents or workers try to ensure rights. Management team need a lot of training. No employing family etc policy enforced
Review from Customer Support Dept
I've work at Subway for 5 months and I was a good worker. I missed one day of work because I misread my schedule. I got let go a week afterwards. Not telling me until the next schedule was released. I've never been written up before. I was never given a warning.
Review from Customer Support Dept
Hirng good employees and giving hours to the ones that do their job
Review from Customer Support Dept
Have workers actually work and not hire a bunch of people
Review from Customer Support Dept
What is the best part about your compensation package?
I don't have a compensation package (I work part-time)
Review from Customer Support Dept
Benefits come farther into career time.
Review from Customer Support Dept
It made me feel rewarded
Review from Customer Support Dept
insurance is wonderful. very helpful
Review from Customer Support Dept
there is no best part, its all great!
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I feel undervalued because I am someone of color.
Review from Customer Support Dept
"Seniors" should be paid for the higher duties. Seniors are expected to shut shop, monitor shift and staff with no pay to reflect these tasks.
Review from Customer Support Dept
If i worked for a store with a maneger that doesnt feel like they can talk to me anyway or treat me anyway
Review from Customer Support Dept
Being acknowledged by the work itself
Review from Customer Support Dept
I feel I am expected to do the work of three people and only given minimum wage. What would make me feel better would be if my paychecks didn't bounce every pay period.
Review from Customer Support Dept
What are some of the best things about your team?
We know how to work together
Review from Customer Support Dept
Feel like I am not alone. I feel I would be extremely depressed due to the way I am treated by management it is wasn't for them. Although it's difficult when the shop managers daughter works there too. We have to make up for her when she leaves for "stress breaks" & takes days off.
Review from Customer Support Dept
Many people are motivated to keep the store not only running but thriving (however some people are lazy slackers)
Review from Customer Support Dept
They try to keep their spirits up
Review from Customer Support Dept
No one is lazy thus far.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
For starters we need communication we have a common goal and the same jobs so if we all just communicated better it would be different.
Review from Customer Support Dept
Doing prep writing the schedule taking out trash washing dishes
Review from Customer Support Dept
Not being rude with they're fellow co worker
Review from Customer Support Dept
My coworkers frequently are using their phones while clocked in and then I'm stuck getting customers and doing the dishes.
Review from Customer Support Dept
Doing extra work and not just the bare minimum
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The owners trust and empowerment.
Review from Customer Support Dept
I am no medication since working there due to the treatment so nothing about the culture is good and we are left with no executive or HR back up. This is my last try to get help.
Review from Customer Support Dept
Nothing everyone is rude to each other and they don't give a Care About New Employees
Review from Customer Support Dept
Most of us are optimistic and enjoy working, even though the work can be very fast-paced and stressful
Review from Customer Support Dept
My environment is clean and somewhat organized
Review from Customer Support Dept
What needs to change to make the company culture better?
Treat their employees with respect. Be loyal. Everyone makes mistakes and give time to grow.
Review from Customer Support Dept
New district maneger she hired me for weekend then told me not to come to work
Review from Customer Support Dept
Better employees and managers are needed.
Review from Customer Support Dept
Employees need to do their jobs better
Review from Customer Support Dept
Hire better managers, watch over stores more often to see if they are actually practicing food safety
Review from Customer Support Dept
What did you like most about the interview process?
One on one or the face to face.
Review from Customer Support Dept
Interview process was streamline and easy.
Review from Customer Support Dept
There wasn't much of a process. I applied online, got an interview, then the next day a job offer and orientation
Review from Customer Support Dept
It was fairly quick and easy
Review from Customer Support Dept
They take the time to get to know you and that ur a good match for the team.
Review from Customer Support Dept
What would you improve about your company's interview process?
I would improve everything from the way they take down notes to the way they just look at you
Review from Customer Support Dept
Telling people the truth she had me working weekends and made me take both sundays off
Review from Customer Support Dept
They hired too many people for the Store Itself Making People Work Little
Review from Customer Support Dept
They need to ask more challenging questions.
Review from Customer Support Dept
Ask more detailed questions and actually have a private space to conduct interviews
Review from Customer Support Dept
What makes you most happy at work?
I was a part of a great team.
Review from Customer Support Dept
Talking to my coworkers and feeling like I'm contributing to the success of the store.
Review from Customer Support Dept
Because i enjoy my coworkers and meeting new ppl.
Review from Customer Support Dept
Nice costumers excite me a lot.
Review from Customer Support Dept
Meeting new people and being able to work
Review from Customer Support Dept
What's going wrong and how can it be improved?
The lack of proper instruction and professionalism
Review from Customer Support Dept
Subway executive need to read the complaints on social media & other places about the treatment of staff & so something. No adult would work in these conditions, its workplace harassments on minors. Stop management employing family etc as it makes an inequitable work environment
Review from Customer Support Dept
They Need to improve on Helping Employees during training process I Got Not Help from The work Place
Review from Customer Support Dept
Upper management or franchisee is unorganized
Review from Customer Support Dept
Just not being paid family compared to others
Review from Customer Support Dept
What do you like best about your company?
The customers relationships and product knowledge and satisfaction I am able to give.
Review from Customer Support Dept
What would you most like to see improved at your company?
Honestly I don’t work there any longer but they corporate should be insight more and all chains should be trained uniform
Review from Customer Support Dept