Intuit Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
What do you like best about the leadership team?
It really is a team, we all feel included and important in our roles.
Review from Customer Support Dept
I have the BEST manager! All she does is invest in us and move us forward.
Review from Customer Support Dept
Always available, consistent training even during huddles.
Review from Customer Support Dept
Management is approachable and always working to be better at what they do, which helps me to be my Best!
Review from Customer Support Dept
I liked the knowledge and helpfulness to help navigate to resolution for customers.
Review from Customer Support Dept
What does the leadership team need to get better at?
Training! Being more considerate. Helping us find things we don't know about
Review from Customer Support Dept
They dont do anything they are just just concerns about theirsleves.
Review from Customer Support Dept
Value of employee loyalty and experience
Review from Customer Support Dept
What is the best part about your compensation package?
Its all amazing! My hourly pay- by the way i just received a promotion after working my first season! The retirement plan, which is easy to withdraw from. Last but not least the BIG end of season BONUS!! Hello who doesnt like extra money?!
Review from Customer Support Dept
401k, ESOP, pet insurance and product discounts.
Review from Customer Support Dept
First-year as Seasonal Employee was offered Stock Options and 6-month vested 401K matching
Review from Customer Support Dept
The best part of the compensation was not one thing, there were benefits for mental health, 401k match, employee discounts, gift cards for stores of my choice, bonuses, and flexibility of my time, and tons of resources to assist.
Review from Customer Support Dept
One of the best aspects of the compensation package are Yearly raises and bonus structure.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
We aren't paid enough to deal with what we are doing.
Review from Customer Support Dept
When i would reach out to tier 2 they would slack and tell me to figure it out
Review from Customer Support Dept
Its nothing compare to other companies.
Review from Customer Support Dept
Policies, recently instituted, clearly alienate older married employees. These policies are geared to pushout said employees, to make room for younger single employees and cheaper pay
Review from Customer Support Dept
What are some of the best things about your team?
Everyone is always professional, helpful, and encouraging!
Review from Customer Support Dept
we work together and enjoy our diversity
Review from Customer Support Dept
I like the people i work with they are helpful.
Review from Customer Support Dept
Professional and dedicated to excellence
Review from Customer Support Dept
We all work together to learn and assist each other to give quality customer care.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Everyone needs to help everyone by doing their job that they are getting paid to do
Review from Customer Support Dept
I cant say anything to my coworkers. Everyone is good.
Review from Customer Support Dept
Free thinking is frowned upon
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Intuit is like an extended family. Its a culture thats is so easy to get! They really know how to hire the right people! Everyone is just so awsome!
Review from Customer Support Dept
the opportunity to learn and grow and the way the team works together
Review from Customer Support Dept
We have fun active days every day. We have cool dress up days
Review from Customer Support Dept
Huddle interactions and the interactions we have with leads
Review from Customer Support Dept
There is always someone to reach out to if you need help and interactive assistance to get the job done at the highest quality.
Review from Customer Support Dept
What needs to change to make the company culture better?
Remove everyone and start from scratch
Review from Customer Support Dept
Listening to employee feedback, instead of punishing anyone that questions policies.
Review from Customer Support Dept
What did you like most about the interview process?
Intuit allows you to be yourself, use notes if needed, and makes the interview process easy and stress free.
Review from Customer Support Dept
The ladies were nice and explained things well
Review from Customer Support Dept
Availability of my recruiter and virtual process
Review from Customer Support Dept
It was via Zoom and they encourage being yourself.
Review from Customer Support Dept
They made the job sound like a dream come true but it was all a facade
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Intuit yet.
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What makes you most happy at work?
Resolving client inquiries and knowing that I really helped someone is so satisfying.
Review from Customer Support Dept
Constantly learning and flexible schedule
Review from Customer Support Dept
My Customer's Satisfaction and being able to encourage them year to year.
Review from Customer Support Dept
They take care of their employees.
Review from Customer Support Dept
In my role I get to help the customers
Review from Customer Support Dept
What's going wrong and how can it be improved?
Customers hate us because we are not trained well
Review from Customer Support Dept
Call avoidance should not be a thing. Its a ridiculous thing. Sometimes our mics won't work or sometimes the customers ask to talk to a supervisor or someone in corporate and no one wants to take the customers calls.
Review from Customer Support Dept
See my prior comments, the company is NOT the same as when I was hired.
Review from Customer Support Dept
What do you like best about your company?
Great support in management and resources. I loved the flexibility of schedule and the care for it’s employee
Review from Customer Support Dept
What would you most like to see improved at your company?
Quicker resolution of system glitches.
Review from Customer Support Dept