Progressive Insurance Customer Support Department Employee Reviews

Progressive is an incredibly supportive company that encourages growth, work/life balance, and leadership is supportive and accessible. I was promoted within a year, and received two raises since starting. If you give them 100%, they give you 1000%.

Review from Customer Support Dept

Great place to work everyday

Review from Customer Support Dept

Bery good company to work for. To get out of a position when you're really good at what you do is harder. The supervisors want to keep their "cash cow" on their team as long as possible. When you show interest in another job they will generally go silent in hopes that you'll forget that you asked.

Review from Customer Support Dept

The leadership feels it is okay for customers to treat you badly and will not stand behind you

Review from Customer Support Dept

Overall I’m very happy to have this job. The name definitely fits the company. They are always progressing. But I also hate that we get no sick days. And also some of our ratings are totally unfair to get customers who have great driving rec

Review from Customer Support Dept

Committed. Compassionate. Knowledgeable. They communicate daily with the team

Review from Customer Support Dept

They are involved with all departments and really try to answer questions consider suggestions.

Review from Customer Support Dept

They send emails like they have to deal with what you have to deal with on a regular basis.

Review from Customer Support Dept

Everybody is supper supportive , and inclusive .

Review from Customer Support Dept

The leadership actually cares about their teams. They work hard to develop you and get you where you want to go.

Review from Customer Support Dept

Listen to your employees and hear what they are saying . Customer service is impressive but so is the mental health of your employees

Review from Customer Support Dept

Leadership needs to be better at helping employees managing work life balance and assignment of work in general. The work assigned to individual employees is overwhelming and unrealistic

Review from Customer Support Dept

Leadership team needs to communicate better amongst itself. A person hired as a Supervisor Intern should not be given unmonitored control over his or her team. The whole purpose of an internship is to learn the job and see if it's a good fit. It's inefficient having an intern manage an employee.

Review from Customer Support Dept

The company is just too big and process is too scattered. You can ask 10 people and get 10 different answers .

Review from Customer Support Dept

Progressive micromanages everything you do, down to your bathroom breaks.

Review from Customer Support Dept

I just received part of my Gainshare bonus. It was 3k AFTER taxes. I have great health care, 401k, and have received bonuses every month that I've been eligible to receive them. AND I've received two raises since starting a year and a couple months ago.

Review from Customer Support Dept

Health insurance is great. Love the eye care.

Review from Customer Support Dept

The flexibility for time off and in my specific department overtime availability

Review from Customer Support Dept

The benefits are the best part of the sales/services side. Those jobs are horrible.

Review from Customer Support Dept

Good and inexpensive fairly priced coverage

Review from Customer Support Dept

I feel undervalued because nobody acknowledges the incredibly high amounts of stress and anxiety that call center employees experience. We are on those phones all day essentially answering questions easily found with a quick internet search and doing transactions that Agents should be able to handle

Review from Customer Support Dept

You don't get paid well enough for the abuse from customers and stress you get being on the phones all day.

Review from Customer Support Dept

We have great inter action.

Review from Customer Support Dept

The people on the team not the supervisor

Review from Customer Support Dept

The best thing about my team is their willingness to help each other. We lean on each other for help with work or when we?

Review from Customer Support Dept

I like most of the people I work with , the vibe is pretty much the same across the whole company

Review from Customer Support Dept

I have been with the company for a little over 2 years and during that time I have been on a few different teams. Everyone is supportive and amazing.

Review from Customer Support Dept

I wish we could all drop the "fake nice, big smile" act. It makes me feel like I'm part of a cult.

Review from Customer Support Dept

Being consistent and follow the guidelines.

Review from Customer Support Dept

Less gossip, more friendly interactions

Review from Customer Support Dept

That they are all inclusive

Review from Customer Support Dept

I work with nice people

Review from Customer Support Dept

We have several resources available. Such as ERGs where we can talk about problems we/the work are facing

Review from Customer Support Dept

It's hard to say at this point because in training, all I heard and saw was how great the culture and environment is at Progressive. I started to believe it. However, now 7 months later, I realize it was all smoke and mirrors; incentives to invoke un-earned loyalty and blind faith in the company.

Review from Customer Support Dept

The culture is all about the people! It's contagious, so it is hard NOT to be supportive to others and accepting of others when you are surrounded by that support all of the time.

Review from Customer Support Dept

Less work load because right now what’s assigned is too much to comp

Review from Customer Support Dept

Managers micromanage everything you do. Progressive needs to do better for their employees.

Review from Customer Support Dept

They're honed in on the correct thing; behavior. They want to know how you handled certain situations, and how you behaved while solving/experiencing an issue. I had a fantastic experience. The company made preparing easy, and once you're in, you get materials to help for promotional opportunities.

Review from Customer Support Dept

At least there was a small component that was human-based but it seemed more like a processing plant

Review from Customer Support Dept

How they were sharks to fish out people who have great personalities to start off in sales.

Review from Customer Support Dept

I liked meeting my general office manager who was extremely personable

Review from Customer Support Dept

I liked the format I was defiantly able to give them a feel for specific customer experiences and lessons I learned from previous employment

Review from Customer Support Dept

Getting off the phone with the miserable people who call to take trainings when available.

Review from Customer Support Dept

The customers, my coworkers, the culture, the amount of growth....just everything.

Review from Customer Support Dept

Doing the best I can at my job.

Review from Customer Support Dept

I have some of my closest friends at my job and enjoy being with them.

Review from Customer Support Dept

we are valued as employees

Review from Customer Support Dept

The supervisors show favoritism and those individuals get help to be promoted

Review from Customer Support Dept

The work load is unbearable

Review from Customer Support Dept

The systems are so outdated that aside from constant issues, processing a simple transaction is a nightmare. The training is too long; you sit in a room for 7 weeks while they tell you not to worry about remembering everything. Then you're put on the call floor and realize training didn't cover this

Review from Customer Support Dept

It's very stressful because the job is complicated plus we have high metrics to meet.

Review from Customer Support Dept

Progressive use to care as bout their employees. Now they only care about their bottom line. They need to improve their employee morality. Get rid of the new scheduling.

Review from Customer Support Dept