Costco Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Quality and safety is Priority
Review from Customer Support Dept
Alway ready to work along side workers.
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They care about us employees
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Everyone is great! Training and leadership is excellent.
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They give everyone a fair chance and compensate well
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What does the leadership team need to get better at?
Communication and completing important matters for employees.
Review from Customer Support Dept
Setting an example by following the policies and procedures they tell us about, by adhering to them when no one is looking. There great when the auditors are here or when there's a walk, however as soon as those people leave they go back to cutting corners
Review from Customer Support Dept
Listening to workers daily issues.
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Slightly better communication with staff
Review from Customer Support Dept
They seem to care a lot more about making money then their employees at this point in the growth of the company. I think my particular management team has lost their path on what it means to be apart of costco, and how to take care of their employees.
Review from Customer Support Dept
What is the best part about your compensation package?
Pay is up to industry standards, but DEI policies got to go.
Review from Customer Support Dept
401 matched and health insurance
Review from Customer Support Dept
401k and options of purchasing stocks shares.
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Medical benefits that I can count on.
Review from Customer Support Dept
Great healthcare and vacation and sick time off.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
The amount of customer harassment we have to smile and ignore is unreal.
Review from Customer Support Dept
If your part time or starting out it’s difficult. The supervisors and management take advantage of their employees. Make you work hard to make them look good for their bosses. Just don’t be cashier assistant and you’ll be good.
Review from Customer Support Dept
What are some of the best things about your team?
good work team, uppwr management policies not so much. DEI got to go. As a minority I find it embarrasing.
Review from Customer Support Dept
We work together to make our members happy.
Review from Customer Support Dept
Everyone has future of the company first
Review from Customer Support Dept
My co-workers are considerate and look out for each other.
Review from Customer Support Dept
Everyone gets along and knows what's expected of them
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
They need to stop sleeping with each other and having affairs at work!
Review from Customer Support Dept
Management needs to care about our needs first off, they need to understand that we are over worked and under appreciated. We need additional bodies, that would cut down on stress and tension among us all. We need a more open, and communicative management team.
Review from Customer Support Dept
Less pressure should be put on individual employees to improve their relationships and environment. Emphasis should be placed on management to foster a healthy, suitable workplace as opposed to a toxic, hostile environment as a means of keeping employees under control. Managers encourage spying.
Review from Customer Support Dept
Our employees are so new. Supervisors and membership are hired off the street. It would be helpful if management was supportive in training all. Most my supervisors don’t know basic things about Costco.
Review from Customer Support Dept
We need to all adhere to companies policies and use the same practices
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The assistance and understanding I receive from my co-workers.
Review from Customer Support Dept
Everyone gets along, no fight between employees.
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i am not sure abought that one
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That we all get together well
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Everyone is happy and friendly.
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What needs to change to make the company culture better?
Costco corporate trainer once said that the toxic culture at 183 occurs at most Costco locations after some time. Some managers express the belief that high pay and benefits cause employees to act out. I believe Costco's toxic culture is institutionalized and truly is part of the company culture.
Review from Customer Support Dept
Members can be disrespectful and the volume can be overwhelming because under staffed. Supervisors take advantage of cashier assistants to make them look better. All position should be satisfying and be able to do it everyday without doubt of looking for another job.
Review from Customer Support Dept
What did you like most about the interview process?
I was hired as the independent contract
Review from Customer Support Dept
Not much, it was pretty basic. I felt that all my skills were not acknowledged and spoken about now questioned.
Review from Customer Support Dept
My interviewer showed excitement about the job and company.
Review from Customer Support Dept
The managers were very polite and easy to hold a conversation with.
Review from Customer Support Dept
it was fast easy fun
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Our positive members and providing for them what they are calling for.
Review from Customer Support Dept
Feeling blessed and productive to be working
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Everyone working together. Not being asked to take one for the team.
Review from Customer Support Dept
Having coworkers that are fun to work with.
Review from Customer Support Dept
Positive Bosses, employees get along and customers are great
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What's going wrong and how can it be improved?
Make managers be managers and not allow them to choose favorites.
Review from Customer Support Dept
We need more people on every shift
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Working outside can be harsh! Whether it’s hot or cold. Carts need to be easier to manage. Loading furniture. Running items back and forth. Members always coming up and say they don’t want the goods or other items anymore. Go backs can be excessive. Supervisors needs to better trained.
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Understaffing and not being recognized for working hard
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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