Burlington Coat Factory Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
The teamwork effort like we all literally work together
Review from Customer Support Dept
they are nice and help you
Review from Customer Support Dept
Very flexible with schedules and when requesting vacation time off.
Review from Customer Support Dept
Most of the time they are invested in you as a person rather than just an employee of the company.
Review from Customer Support Dept
They treat you fairly most of them
Review from Customer Support Dept
What does the leadership team need to get better at?
Communication and holding associates accountable
Review from Customer Support Dept
Listening to employees. Part timers should also be allowed paid time off like full timers since some of them work close to 30-35 hours per week. New equipment in older stores.
Review from Customer Support Dept
Actually working instead of hiding in the office all day.
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He needs to be more understanding about the employees family life
Review from Customer Support Dept
taking care of employees and understanding they have a life outside of work.
Review from Customer Support Dept
What is the best part about your compensation package?
Our paid holidays. We get 6 paid holidays a year. Two of these are Thanksgiving and Christmas and we are closed both days, unlike many retail companies.
Review from Customer Support Dept
It's a decent package with a decent price
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It’s fair and i like it
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there isn't any part about my compensation package that I like
Review from Customer Support Dept
Off on my birthday
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Not being paid for what I'm worth, increase pay
Review from Customer Support Dept
Work load is doubled and pay doesn't go up. As a csl I make 25 cents more then the cashier's with twice the workload
Review from Customer Support Dept
Wages are minimum and the we are asked to do too much to justify the pay.
Review from Customer Support Dept
They need to pay their employees a living wage.
Review from Customer Support Dept
They pay minimum wage and the raises are 18 cents every year. The pay is horrible.
Review from Customer Support Dept
What are some of the best things about your team?
The ability that we all work together
Review from Customer Support Dept
Very diverse in age sexual orientation and culture
Review from Customer Support Dept
Everybody pitches in to help each other when it gets too busy.
Review from Customer Support Dept
Hardworking individuals that are willing to help in any area they are needed. We may have assigned departments, but if you find yourself behind, you can always find someone who can give you a hand.
Review from Customer Support Dept
They all help each other out and team players
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
To put customers needs first and stay off phones
Review from Customer Support Dept
They don't even hire enough people
Review from Customer Support Dept
Stop being lazy and actually do some work for a change instead of passing the buck to someone else.
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They need to know how to express themselves to management
Review from Customer Support Dept
Getting better worker who want to work.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
I love the energy no matter what day to day life bring. We all keep our positive attitude
Review from Customer Support Dept
everyone gets along we laugh
Review from Customer Support Dept
The customers and some associates
Review from Customer Support Dept
People generally tend to get along with each other and help each other out.
Review from Customer Support Dept
It's upbeat happy and even tho sometimes frustrating it's good with the bunch of workers we have
Review from Customer Support Dept
What needs to change to make the company culture better?
Promoting people from within the company. We are told that the possibility of promotion is there, but they always hire from outside the workforce.
Review from Customer Support Dept
the hiring process needs to change
Review from Customer Support Dept
What did you like most about the interview process?
My interviewer made me feel so so comfortable
Review from Customer Support Dept
Friendly, courteous, positive (in the beginning)
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The questions were relevant to the job
Review from Customer Support Dept
Having the opportunity to speak directly to the head manager and not just the hiring manager.
Review from Customer Support Dept
What would you improve about your company's interview process?
They were not professional at all horrible company
Review from Customer Support Dept
What makes you most happy at work?
Giving the customer I encounter I always do my best to provide the best customer service experience
Review from Customer Support Dept
Getting to socialize with co- workers and customers.
Review from Customer Support Dept
Being able to complete an assignment and appreciating the impact it has on our customers.
Review from Customer Support Dept
My co workers are great
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I make a good amount of money
Review from Customer Support Dept
What's going wrong and how can it be improved?
No professionalism, training needs to be done starting with the assistant manager
Review from Customer Support Dept
Somebody that is a Good person
Review from Customer Support Dept
the store manager tries to intimidate the employees and they need to replace him
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The work is boring and the schedule is weird so I can't plan for things outside of work very well.
Review from Customer Support Dept
Distrubute the work evenly , instead of putting it all on one person.
Review from Customer Support Dept
What do you like best about your company?
There isn't anything that I like about the company
Review from Customer Support Dept
What would you most like to see improved at your company?
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