DIRECTV Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
It is motivated to have the best customer service and provide a work environment that is not only upbeat and fun, but just a remarkable experience in a day and age when most people don't really enjoy their jobs. I wake up every morning excited to be going to my job and to be around the employees.
Review from Customer Support Dept
Fun place to work with great incentives and positive environment.
Review from Customer Support Dept
They are invested into their employees
Review from Customer Support Dept
What does the leadership team need to get better at?
less discrimination, better 401 k benefit package
Review from Customer Support Dept
Keeping promises and listening and educating
Review from Customer Support Dept
The leadership team needs to get better conveying what they want from the team what's expected and what changes that are being made
Review from Customer Support Dept
Stop the lies, care about your employees and there family. Stop rejecting our pto requests. Communicate..
Review from Customer Support Dept
Leadership never knows what is going on and they lie to cover up their mistakes instead of owning them, making us have no trust in them.
Review from Customer Support Dept
What is the best part about your compensation package?
Free satellite television at home
Review from Customer Support Dept
The new incentive plan started on the 1st
Review from Customer Support Dept
For the job it's good. However they have been lowering wages recently
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Insurance is horrible. We get fewer raises since AT&T bought DIRECTV. Even though we are Union now.
Review from Customer Support Dept
There needs to be more commissions for our job saving customeds and preventing churn
Review from Customer Support Dept
Return what directv gave us. Return positive attitudes from management
Review from Customer Support Dept
We have to deal with the angry customers and yet have to sit back and get belittled and cursed at all day all while pretending to be happy.
Review from Customer Support Dept
What are some of the best things about your team?
They are very positive, upbeat, cheerful, and very motivating.
Review from Customer Support Dept
My team is awesome for probing question to technical information
Review from Customer Support Dept
My area has 4 techs. We work wonderful together. Communicate and help each other.
Review from Customer Support Dept
Their willingness to challenge themselves and get better
Review from Customer Support Dept
Fun and helpful people with team spirit.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
We work well together. Since ATT bought Directv there is a culture of fear. The fired over 700 employees at my call center after the “ merger.”
Review from Customer Support Dept
Just showing up for work and stop the favoritism
Review from Customer Support Dept
The people on my team are great, its the manager that is not.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Just keeping a positive attitude no matter what the situation.
Review from Customer Support Dept
We all care for each other and we all share success within the culture
Review from Customer Support Dept
In the last 8 months there has been nothing positive
Review from Customer Support Dept
What needs to change to make the company culture better?
new management needs to be hired
Review from Customer Support Dept
We are now the ATT culture. That can’t be fixed. Either conform to being a robot or move on
Review from Customer Support Dept
The stat system where I work. If a customer calls back for any reason at all 2 weeks after you talk to them it comes out of what little commissions we do get
Review from Customer Support Dept
AT&T doesn't seem to care about the employees, only making money. DTV made sure we were all happy so we would make customers happy in return
Review from Customer Support Dept
The environment has descended into a gaping hole since AT&T took over. There is no focus on employees or customers, just the bottom line
Review from Customer Support Dept
What did you like most about the interview process?
That it didn't drag out for a very long time.
Review from Customer Support Dept
The questions are geared to lead you to success and great feedback afterwards
Review from Customer Support Dept
What would you improve about your company's interview process?
they need to do more past experience into aspect
Review from Customer Support Dept
What makes you most happy at work?
Being around happy, positive, uplifting people.
Review from Customer Support Dept
Great people and fun environment
Review from Customer Support Dept
Honestly it’s the customers we get to help, and my peers
Review from Customer Support Dept
the wok itself,communicate with peoples
Review from Customer Support Dept
What's going wrong and how can it be improved?
the management has their favorites and the promotions go to who they like
Review from Customer Support Dept
Maybe the higher powers should realize we are human, instead of drones like they want us to be.
Review from Customer Support Dept
It was awesome working for DIRECTV. Those days are gone though
Review from Customer Support Dept
Improve our commissions and come up with ways we can get off the phone on occasion
Review from Customer Support Dept
Bonuses taken away, pay cuts , managers are negative. Everything has been cut. Customers complain about the call centers , no english..
Review from Customer Support Dept
What do you like best about your company?
There aren't any Outlook reviews of DIRECTV yet.
Be the first to contribute a review.
What would you most like to see improved at your company?
There aren't any Outlook reviews of DIRECTV yet.
Be the first to contribute a review.