DIRECTV Leadership Employee Reviews
What do you like best about the leadership team?
We were together with the same goals ! For the company and for customers !
leadership is always in the front line when it comes to these services.
my team and the leaders are always active, we are based in south Africa Durban and face a lot of challenges when it comes to transport and other infrastructure needs. they are very helpful and understanding
Review from Sales Dept
They're keen to keep learning and developing and providing those opportunities to employees
They believe in the team
It is motivated to have the best customer service and provide a work environment that is not only upbeat and fun, but just a remarkable experience in a day and age when most people don't really enjoy their jobs. I wake up every morning excited to be going to my job and to be around the employees.
Review from Customer Support Dept
Fun place to work with great incentives and positive environment.
Review from Customer Support Dept
They are invested into their employees
Review from Customer Support Dept
No the best but I know they do the best to help
Review from IT Dept
Works with you to get the job done
Review from Operations Dept
They do a great job
What does the leadership team need to get better at?
Focus on leading evolution of the business to make profitible. It is far too top heavy, with leaders focused on "hitting" to receive their bonuses by cutting investment to position the company for a potential sale vs actually delivering a superior product & offering for customers & consumers
Wasteful practices that cost customers money
Review from Operations Dept
less discrimination, better 401 k benefit package
Review from Customer Support Dept
The upper leadership team is clueless. Customers are leaving in droves since att bought out directv. They need to listen to the field. The field is the face of the company. They actually have the experiences with people and hear what people are saying.
Review from Communications Dept
Communicating what needs to be done
Review from Operations Dept
Our leadership is all politics and no substance. They don't listen to the workers at all.
Review from Operations Dept
They would need to learn to not micromanage as much as they do. They would also need to stop forcing technicians to close jobs that are bogus and end up taking away bonuses from other techs
Review from Operations Dept
The human factor. We're not numbers. Stop holding people accountable for things they can't control.
Review from Communications Dept
My supervisor knows the job and upper management does not and that has a huge impact on how the job is
Review from Communications Dept
Not treating you like a number in a seat
Review from IT Dept
Everything. Trusting the technicians. Caring about the people they have.
Review from Communications Dept
Stop brown nosing upper management and fight for their employees compensation.
Review from Operations Dept
Equipment customer knowledge and being honest with both the customer and the contract installer and stop charging us back for equipment issues or customer mistakes like the tv being on the wrong input or remote controls being eaten by the customers dog.
Review from Operations Dept
Having more compation in day to day life for all employees
Review from Operations Dept
Keep our routes closer so we can make more money
Review from Communications Dept
My leadership team forces me to got to customers houses on my own time to avoid service calls instead of calling Directv. I would like my leadership team to stop having me work in unsafe conditions.
Review from Operations Dept
Keeping promises and listening and educating
Review from Customer Support Dept
Theres no such thing as a team anymore. There are techs, manager and union members all fighting for their own job. Trying not to get fired.
Review from IT Dept
Stop treating employees like a number
Review from IT Dept
Communication would be a lot better
Review from Operations Dept