DIRECTV Employee Reviews
Out of 251 DIRECTV employee reviews, 38% were positive. The remaining 62% were constructive reviews with the goal of helping DIRECTV improve their work culture. The Sales team, with 94% positive reviews, reports the best experience at DIRECTV compared to all other departments at the company. The Communications team offered the most constructive feedback, with 88% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from Sales Dept
What do you like best about the leadership team?
We were together with the same goals ! For the company and for customers !
leadership is always in the front line when it comes to these services.
my team and the leaders are always active, we are based in south Africa Durban and face a lot of challenges when it comes to transport and other infrastructure needs. they are very helpful and understanding
Review from Sales Dept
They're keen to keep learning and developing and providing those opportunities to employees
They believe in the team
What does the leadership team need to get better at?
Focus on leading evolution of the business to make profitible. It is far too top heavy, with leaders focused on "hitting" to receive their bonuses by cutting investment to position the company for a potential sale vs actually delivering a superior product & offering for customers & consumers
Wasteful practices that cost customers money
Review from Operations Dept
less discrimination, better 401 k benefit package
Review from Customer Support Dept
The upper leadership team is clueless. Customers are leaving in droves since att bought out directv. They need to listen to the field. The field is the face of the company. They actually have the experiences with people and hear what people are saying.
Review from Communications Dept
Communicating what needs to be done
Review from Operations Dept
What is the best part about your compensation package?
Comp time is the best thing about my compensation
I have time for my workout and for my family
Bonuses and paid time off
nothing but I wish the commission would be a bit bigger. the more the company grows the better things will be
Review from Sales Dept
All levels of it are great.
Why do you feel undervalued and what would make you feel better about your compensation?
They removed long-term incentives in the company for anyone below Sr. Director level, while loading up work & responsibility at the Director level & below. Since they do not offer any type of stock or equity in DIRECTV or its parent companies (AT&T/TPG), employees are not vested in its success.
more benefits and an increase
Wages are rising across the board. Other companies in same industry with very similar positions are being compensated by several dollars more an hour.
Review from Communications Dept
For what technicians have to endure the pay is not nearly enough in a booming economy. Better pay and benefits.
Review from Communications Dept
At&t can care less about us and ther in house employees. Contractors must sign unconstitutional contracts to ensure work. 1 DirecTV contractor must have AT&T cell service or you will be fined and or shut off (Fired) 2 Chargebacks, contractors will be charged $64 even for customer caused issues.
Review from Operations Dept
What are some of the best things about your team?
We are friends now and we are still talking !
Trust, honest, open communication, authenticity
information, fun, energetic, informative, loud, humble, always eager to go the extra mile for each other
my team is crazy, energetic, influencing, and motivating
Review from Sales Dept
Some really try and show up every day and on time.
What do your coworkers need to improve and how could you work together better?
Need a more collaborative environment, which is diffucult to create when everyone is overworked, stressed, and tired.
Field work is primarily a solo endeavor. Rarely have scenarios where we work with others.
Review from Communications Dept
My team relies on a communication style of multiple small group texts in different regions. We get along better and are able to get through the days and make better sense of the mess that is AT&T, who is handling Directv business.
Review from Operations Dept
More teamwork. Team building. Truthful and open communication. Transparency.
Review from Communications Dept
Better working conditions cubicles and better training
Review from IT Dept
What is most positive about the culture and environment at your company?
The company outings are the best at this company
People respect your personal time
the culture allows for diversity of different backgrounds
as much as there is a lot of diversity me and my team get the job done no matter what. we can fight as a team, cheat our ways to the top but at the end of the day that is still what we look foward to
Review from Sales Dept
They have a snack cart and sometimes friendly
What needs to change to make the company culture better?
More accessible leadership. Company did not make the transition to virtual well, the executive leadership is largely out of reach to its employee base, which makes it largely out of touch to whats happening in the ranks. Despite direct negative feedback & very low ENPS, they turn a blind eye.
Walk the talk. Culture initiatives are put in place, but not always adhered to.
new management needs to be hired
Review from Customer Support Dept
Company actually needs to care about the employees.
Review from Communications Dept
There needs to be professionalism
Review from Operations Dept
What did you like most about the interview process?
I like the interviewer who interviewed me to get a job
People are very friendly and welcoming
the engagements upon commencement of the interview
the fact of making it through and seeing more than half of the people who have been called in to be interviewed and realizing you have made it out among 20 or 50 more people
Review from Sales Dept
Extensive and very thorough to say the least
What would you improve about your company's interview process?
they need to do more past experience into aspect
Review from Customer Support Dept
What makes you most happy at work?
Being able to help people get what they want when it comes to entertainment
interacting with customers and being alone
Review from Sales Dept
Being around happy, positive, uplifting people.
Review from Customer Support Dept
Great people and fun environment
Review from Customer Support Dept
Honestly it’s the customers we get to help, and my peers
Review from Customer Support Dept
What's going wrong and how can it be improved?
Too expensive and running out of promos
the management has their favorites and the promotions go to who they like
Review from Customer Support Dept
Company is just money hungry
Review from Operations Dept
Upper management needs to listen and care about the employees. Stop working people to death.
Review from Communications Dept
Poor management from the top down. Fire the CEO, VP, and RDO's.
Review from Operations Dept
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What would you most like to see improved at your company?
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