HubSpot Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
I appreciate the transparency of the leadership team at HubSpot. They've led us through very uncertain times from remote work to the AI wave.
Review from Customer Support Dept
Good representation of female and male, thoughtful updates and strategy setting
Review from Customer Support Dept
Transparency and responding to employee feedback
Review from Customer Support Dept
Transparency and lofty goals.
Review from Customer Support Dept
Open to help and listen
Review from Customer Support Dept
What does the leadership team need to get better at?
Even though there have been chsnged all along the time ive been here gheres ine thing that has change for worst. Most of the people feels like numbers and machines. Mostly because of management of specific managers. Doing witch hunt to older reps.
Review from Customer Support Dept
Driving consistent clarity, simply and easily. Our UGJ policy has not scaled well with our growth. It leaves a lot in the grey and thus open to interpretation.
Review from Customer Support Dept
Paying support in a way that keeps up with the economy. Taking into consideration what an enormous role support plays in customer retention.
Review from Customer Support Dept
What is the best part about your compensation package?
Fair market compensation and performance based RSU
Review from Customer Support Dept
Unlimited PTO And fitness reimbursement
Review from Customer Support Dept
Healthcare options and stock incentives like RSU's and ESPP, base salary could be higher
Review from Customer Support Dept
The basic salary is really competitive, healthcare coverage is amazing, free books every month, Support team has $40 a month for meeting people in different groups. I would love for the fitness reimbursement to be more though. The $250/annually isn't that much
Review from Customer Support Dept
I love the fitness reinvestment!
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Having a title that matches the work I'm actually doing
Review from Customer Support Dept
more competitive base salary and share package
Review from Customer Support Dept
my role has changed a lot in the past year (understandably) but as I have doubled my work load the salary has not changed
Review from Customer Support Dept
The only thing that makes me feel undervalued or under-appreciated at HubSpot is my paycheck. The Product Expert role requires advanced skills and a high volume of work, but we're infamously underpaid, and everyone knows it.
Review from Customer Support Dept
The corporate philosophy on compensation has changed over the years and as less stock grants have been paid out, my compensation is significantly (over 30%) less than it was a few years ago. When I've tried to address this with my manager and People Ops I've been told "those days are over".
Review from Customer Support Dept
What are some of the best things about your team?
The teams that I work with are filled with highly effective, empathetic people. You don't feel like a cog in a machine, instead you feel like a valued team mate
Review from Customer Support Dept
team spirit, shared understanding, empathy
Review from Customer Support Dept
Everyone is so helpful and friendly and supportive. I know that I can reach out to them any time.
Review from Customer Support Dept
My immediate team is very close knit and genuinely cares about each other.
Review from Customer Support Dept
Willingness to help each other
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Theres a lot of gossip, causing frustation and discomfort
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The people at HubSpot are incredible. The underlying culture has remained unchanged through out the years
Review from Customer Support Dept
Emphasis on rest and work-life balance. We're encouraged to take time off when we need or want it, and my manager always emphasizes setting aside time for myself
Review from Customer Support Dept
Being able to be my authentic self at work is the most positive thing.
Review from Customer Support Dept
Inclusion!! is just amazing in hubspot!
Review from Customer Support Dept
Truly committed to diversity and inclusion!
Review from Customer Support Dept
What needs to change to make the company culture better?
company culture varies significantly by region. I get along great with peers (though not from my own team)/cross-functionally from the same region + APAC but am seeing issues with direct peers (same team) from NAM. less of a team spirit from NAM, focus on individual achievements (? greater goo
Review from Customer Support Dept
What did you like most about the interview process?
The feedback , and the smooth process
Review from Customer Support Dept
I enjoyed the transparency and everything was made very clear.
Review from Customer Support Dept
Conversational interviews are less pressure
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Working together with my team to deliver tangible customer value. Seeing the happy faces on customers (literally and through the data) gives me a sense of satisfaction
Review from Customer Support Dept
Working closely with Support to help them make our customers happy - it's very satisfying to have a fun, educational conversation with a Support rep and then hear back about how it positively affected their customer interactions!
Review from Customer Support Dept
Working with customers and being able to help them. I find meaning in the work I do everyday
Review from Customer Support Dept
Helping my coworkers solve problems.
Review from Customer Support Dept
My friends and helping customers ;)
Review from Customer Support Dept
What's going wrong and how can it be improved?
work is work, but work at hubspot is better than most places
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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