Vertafore Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept · Posted 25 days ago
Review from Customer Support Dept · Posted a month ago
its a really great and welcoming company i would like to be here long term
Review from Customer Support Dept
I am extremely happy with the company and what I have experienced so far.
Review from Customer Support Dept
What do you like best about the leadership team?
The leadership team inspires confidence by making clear and transparent decisions." - "They genuinely care about employee
Review from Customer Support Dept · Posted 25 days ago
They are supportive and approachable.
Review from Customer Support Dept · Posted a month ago
i think its very welcoming and put together and growth oriented
Review from Customer Support Dept
They haven't fallen in line with the attempts of the Federal government to police private organizations' politics and force them to abandon DEI, etc.
Review from Customer Support Dept
The encouragement to have a healthy work/home life balance.
Review from Customer Support Dept
What does the leadership team need to get better at?
Career development. It is heavily promised but rarely seen put into action
Review from Customer Support Dept
Pay - the Pulaski Support team has not had a cost of living raise in at least 15 years
Review from Customer Support Dept
The executive leadership is completely out of touch.
Review from Customer Support Dept
Don't lie about a "new normal" and "flexible first". Actions speak louder than words
Review from Customer Support Dept
Paying employees fairly. Many times we are short staffed and the compensation does not match. Raises rarely match inflation - being in Denver, the pay does not equal the amount needed to live in the city.
Review from Customer Support Dept
What is the best part about your compensation package?
The health and wellness benefits are comprehensive, giving me peace of mind for my family?
Review from Customer Support Dept · Posted 25 days ago
the fact that there if room to improve from where you are
Review from Customer Support Dept
It's comparable to other companies
Review from Customer Support Dept
I think that the pay increases throughout the first year really helped me continue to strive for better within my role. Though now that I'm at the top of that role I need to see my first yearly review to better understand how compensation feels when I'm only getting yearly wages.
Review from Customer Support Dept
It fits my work. I feel I am compensated very fairly.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I feel that my compensation growth over time has not fully reflected my experience, contributions, and the evolving scope of my role. Greater alignment with market expectations, organizational scale, and a clearer connection between performance, role progression, and compensation would help improve
Review from Customer Support Dept · Posted a month ago
I have worked at the company for well over a year and am still not paid a living wage for my metropolitan area.
Review from Customer Support Dept
I feel it has less to do with being undervalued and more to do with the fact that the wage is hardly a livable one in today's world.
Review from Customer Support Dept
There needs to be clearer career development goals that are actually attainable.
Review from Customer Support Dept
trend analysis for compensation in this area are better, regardless of company.
Review from Customer Support Dept
What are some of the best things about your team?
Team members value each other’s
Review from Customer Support Dept · Posted 25 days ago
The team is collaborative, supportive, and maintains clear communication, which helps in achieving shared goals efficiently.
Review from Customer Support Dept · Posted a month ago
they are very friendly and understanding
Review from Customer Support Dept
Commitment to doing a good job and quirky sense of humor
Review from Customer Support Dept
Everyone is always willing to help each other and answer questions if they can. There is no vindictiveness or cattiness.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Learn to think for themselves, instead of deferring constantly and looking to others for answers. Stand up for themselves and not let customers and management push them around.
Review from Customer Support Dept
They need to be more encouraging to the new people.
Review from Customer Support Dept
They need to be more approachable. A few people on the team I feel don't like me. I don't feel like I can approach or even talk to them. And one of them continually calls out making closing on the team everyone's problem which affects my work-life balance
Review from Customer Support Dept
Most of my coworkers are fine. One of my coworkers that I work with directly each day is an extreme liability. He repeatedly makes mistakes, does work or doesn't complete work that reflects poorly on me, ignores any and all requests to complete work, and is a completely unsatisfactory teammate
Review from Customer Support Dept
Stronger sense of helping customers. I send emails asking for questions and get no response until I escalate to their manager. No sense of accountability or ownership.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The culture here is built on mutual respect and support, making it easy to collaborate and grow together.
Review from Customer Support Dept · Posted 25 days ago
Our team fosters a positive and respectful environment with strong collaboration, open communication, and a shared sense of responsibility toward delivering quality work.
Review from Customer Support Dept · Posted a month ago
its always expanding and growing
Review from Customer Support Dept
The managers don't micromanage, and the executives try to walk their talk re. caring about diversity.
Review from Customer Support Dept
Everyone helps everyone with no hesitation or backhanded comments/rudeness.
Review from Customer Support Dept
What needs to change to make the company culture better?
The company creates surveys that give them the answers they want to hear, and they don't learn the true feelings of the employees. Figure out what the employees actually care about and double down on that.
Review from Customer Support Dept
Better pay. Better Benefits. Better training. So much more training. Please train newbies more!
Review from Customer Support Dept
Stronger sense that we are moving the needle for our customers.
Review from Customer Support Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
The flexibility to balance personal life with professional responsibilities is a source of happiness.
Review from Customer Support Dept · Posted 25 days ago
I am most happy at work when I can work from home, as it allows better focus, productivity, and work?life balance. On the other hand, commuting for office work is often tiring and time?consuming, which impact
Review from Customer Support Dept · Posted a month ago
i am comfortable and passionate about what i do
Review from Customer Support Dept
Making good progress on my standard daily tasks.
Review from Customer Support Dept
Being able to clock in and immediately get to work with my daily tasks.
Review from Customer Support Dept
What's going wrong and how can it be improved?
I have worked here for over a year with promise to advance and have done numerous steps to do so and bothing works
Review from Customer Support Dept
Easing off some of what I believe to be pointless performance metrics would help. It feels like you have to sacrifice quality to hit some of the efficiency goals, which makes me less proud of what I do.
Review from Customer Support Dept
Just make life easier, not paying for parking at the place where my companies name is on the side of the building, and they can't help out much.
Review from Customer Support Dept
Get rid of the idiotic executives forcing us to return to the office.
Review from Customer Support Dept
Too much misalignment between departments. Management making decisions without taking labor into consideration. All this leads to bad interactions with customers, which creates stress in work environment.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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