Vertafore Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept · Posted 13 days ago
Review from Customer Support Dept · Posted 13 days ago
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
I think it's easy to come up with examples of supervisors throughout my department doing great jobs at ensuring that we work well. But I feel if we go higher up things seem to be obfuscated, no acknowledgements of what we could be doing better as a company.And no clear plan to move forward from them
Review from Customer Support Dept · Posted 13 days ago
They lead by example, they take charge and do the things necessary for employee and customer satisfaction
Review from Customer Support Dept · Posted 13 days ago
Courage to not be intimidated by the current political climate. To stay the course with our cultural initiatives to keep a caring, compelling place to work
Review from Customer Support Dept
They Listen and Understand when we talk with them!
Review from Customer Support Dept
I like that I feel empowered to ask questions, address concerns, and bring new ideas to the table.
Review from Customer Support Dept
What does the leadership team need to get better at?
Career development. It is heavily promised but rarely seen put into action
Review from Customer Support Dept
Pay - the Pulaski Support team has not had a cost of living raise in at least 15 years
Review from Customer Support Dept
The executive leadership is completely out of touch.
Review from Customer Support Dept
Don't lie about a "new normal" and "flexible first". Actions speak louder than words
Review from Customer Support Dept
Paying employees fairly. Many times we are short staffed and the compensation does not match. Raises rarely match inflation - being in Denver, the pay does not equal the amount needed to live in the city.
Review from Customer Support Dept
What is the best part about your compensation package?
I think that the pay increases throughout the first year really helped me continue to strive for better within my role. Though now that I'm at the top of that role I need to see my first yearly review to better understand how compensation feels when I'm only getting yearly wages.
Review from Customer Support Dept · Posted 13 days ago
It fits my work. I feel I am compensated very fairly.
Review from Customer Support Dept · Posted 13 days ago
Bonuses as incentives besides the obvious things like good medical benefits
Review from Customer Support Dept
The PTO is a huge win, in my Opinion! You also have many opportunities to move up and get a Raise Annually!
Review from Customer Support Dept
Bonuses are tied to working hard as is merit. They notice people bust their butts. HealthCare is good too with HSA plan helping to plan for future health needs especially after retirement. Its a high deductible plan but if you try to stay healthy then you can plan for future needs instead
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I feel it has less to do with being undervalued and more to do with the fact that the wage is hardly a livable one in today's world.
Review from Customer Support Dept
There needs to be clearer career development goals that are actually attainable.
Review from Customer Support Dept
trend analysis for compensation in this area are better, regardless of company.
Review from Customer Support Dept
I know that there are people who have the same job title that I do. They have been in that position not as long as I have but they do make more money than me. I am pulled in as an SME all the time and get special projects, I should be compensated for that.
Review from Customer Support Dept
When I started working for Vertafore over ten years ago, I started out at $15/hour. We are still starting employees at my location at the same rate. Pay scale needs to be reviewed!
Review from Customer Support Dept
What are some of the best things about your team?
Always happy to help answer questions and keep a good light hearted mood. But also help to show a right way to balance that with a good work ethic.
Review from Customer Support Dept · Posted 13 days ago
WE all work well together, and seem to have the same work ethic.
Review from Customer Support Dept · Posted 13 days ago
They are part of a Family
Review from Customer Support Dept
We are the Best Team! I love the people I work with and its never fend for yourself! We always have each other's backs!
Review from Customer Support Dept
My team is composed of competent, hardworking, and engaging individuals that share mutual goals and standards of work.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Learn to think for themselves, instead of deferring constantly and looking to others for answers. Stand up for themselves and not let customers and management push them around.
Review from Customer Support Dept
They need to be more encouraging to the new people.
Review from Customer Support Dept
They need to be more approachable. A few people on the team I feel don't like me. I don't feel like I can approach or even talk to them. And one of them continually calls out making closing on the team everyone's problem which affects my work-life balance
Review from Customer Support Dept
Most of my coworkers are fine. One of my coworkers that I work with directly each day is an extreme liability. He repeatedly makes mistakes, does work or doesn't complete work that reflects poorly on me, ignores any and all requests to complete work, and is a completely unsatisfactory teammate
Review from Customer Support Dept
Stronger sense of helping customers. I send emails asking for questions and get no response until I escalate to their manager. No sense of accountability or ownership.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
I think we have good on the ground leadership and strong teams that get along well.
Review from Customer Support Dept · Posted 13 days ago
The culture and environment make it easier to do my job. My job can get a little stressful... the environment and culture make it worth while.
Review from Customer Support Dept · Posted 13 days ago
Non-threatening. Can speak my mind.
Review from Customer Support Dept
There is NO Judgement! You are treated fairly always!
Review from Customer Support Dept
The culture and environment overall is generally welcoming and places an emphasis on employee wellbeing and work/life balance.
Review from Customer Support Dept
What needs to change to make the company culture better?
The company creates surveys that give them the answers they want to hear, and they don't learn the true feelings of the employees. Figure out what the employees actually care about and double down on that.
Review from Customer Support Dept
Better pay. Better Benefits. Better training. So much more training. Please train newbies more!
Review from Customer Support Dept
Stronger sense that we are moving the needle for our customers.
Review from Customer Support Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Completing a project on time, and knowing that I am helping to do my part.
Review from Customer Support Dept · Posted 13 days ago
The fact that I work at home most days, and the fact that the office is not far from my home.
Review from Customer Support Dept · Posted 13 days ago
lack of monotony. it never being a dull moment
Review from Customer Support Dept
The Team I work with! They are the BEST Group of People I have ever had the Pleasure of working with!
Review from Customer Support Dept
What makes me happy is feeling able to do my job completely and accurately, with the support of my team and leadership.
Review from Customer Support Dept
What's going wrong and how can it be improved?
I have worked here for over a year with promise to advance and have done numerous steps to do so and bothing works
Review from Customer Support Dept
Easing off some of what I believe to be pointless performance metrics would help. It feels like you have to sacrifice quality to hit some of the efficiency goals, which makes me less proud of what I do.
Review from Customer Support Dept
Just make life easier, not paying for parking at the place where my companies name is on the side of the building, and they can't help out much.
Review from Customer Support Dept
Get rid of the idiotic executives forcing us to return to the office.
Review from Customer Support Dept
Too much misalignment between departments. Management making decisions without taking labor into consideration. All this leads to bad interactions with customers, which creates stress in work environment.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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