Verisys Corporation Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
I have bee have worked a few but this company has provided with n the most happiest at this job!! I
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Great Company, but at the start of 2025 things went down hill quickly.
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Verisys has been challenging and rewarding. a great place with great co-workers.
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What do you like best about the leadership team?
They are very helpful when needed & Very driven to make you as successful as you can be!!
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How flexible they can be.
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They are transparent about the direction and state of the company. They treat everyone as an important part of the whole.
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Kind, fun and always courteous to direct you .
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They care about their employees and are very transparent
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What does the leadership team need to get better at?
Understanding pain points of employees, communication, follow-through, planning, consistency, responsibility, reliability, etc.
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Listening to "front-line" employees about what they observe and be willing to INVEST time and money into finding solutions to problems instead of creating new products that encounter the same problems, which overall, costs more in both time and money in the end
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the leadership team needs to get better at listening, understanding , and helpfulness.
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Investing in figuring out root causes instead of giving the excuse that it costs too much to put "developer resources" into looking at problems because we'll have a new product later. If we don't learn from the current mistakes, we'll make them again on the new product/service.
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Having the different departments coordinate so that we can determine how products do not work the way they are intended before selling certain aspects to customers. This is why we have lost several customers this year. Basically, do a proof of concept before commiting limited resources.
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What is the best part about your compensation package?
They focus on the needs of what you're looking for!
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The health insurance is competitive. The PTO and paid holidays are good as well.
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Able to work remotely from home.
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This is really NA to me. I am part time and work remotely. I do not have any benefits.
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Fairness of pay and ability to work remotely
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Why do you feel undervalued and what would make you feel better about your compensation?
We do not make a living wage, and our department is not staffed well enough to handle the volume of work that is increasing steadily along with growing metrics and increasing process steps. We are constantly told that we are working toward a solution with no results to be seen after a year.
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Team is pressured to learn and work 3 separate queues with no pay increase or merit for learning all 3, and the stress and pressure that comes with it. Losing a lot of people as we are not paid a lot for this much work or the expectations set up.
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I feel due to the complexity of this position the starting pay should be 20.00 hr.
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I was laid off and rehired with less PTO than before and with lower inflation-adjusted salary. All because the executive leadership of the company made a mistake in 2020; not me, which they made clear in writing. I would feel better about compensation if I was paid at least what I received before.
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I just feel that the economy is changing and we should as well. There are people doing this job outside of Verisys making at least $2 or more an hour.
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What are some of the best things about your team?
Our Team Leads are the very best at what they do. Are very caring and compassionate about their employees!!
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My team is always willing to help each other out and stand in when needed.
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Everyone is friendly and cares about everyone else. The team is always trying to help and support each other.
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Teamwork. If there is a question concerning a providers account team members will assist.
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Everyone's willingness to roll up their sleeves and help each other out.
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What do your coworkers need to improve and how could you work together better?
The majority of coworkers also feel burnt out and spread thin, so any interaction in the department feels exhausting and like extra work. Morale is in the negative and collaborating or communicating would feel a lot better if work conditions improved.
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The tech team has no actual quality control by qualified software developers and has so much to clean up, they are never of any actual use to the rest of us. It takes months to solve simple problems such as creating error handlers where they failed to account for errors before.
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my coworkers need to communicate better
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responding to messages and learning new processes rather than depending on others to do tasks in perpetuity.
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we work fine together, no issues
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What is most positive about the culture and environment at your company?
Everyone is diverse in their own unique way and show respect.
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The work environment is very inclusive feeling and among coworkers, there is a casual demeanor that is nice to work with.
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How much we help each other.
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Inclusivity. It's important to me that people feel appreciated and accepted for who they are. Verisys is very good at this.
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Verisys is accepting of all and truly cares about each employee
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What needs to change to make the company culture better?
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What did you like most about the interview process?
There aren't any Interviews reviews of Verisys Corporation yet.
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What would you improve about your company's interview process?
Less being passed between people during the interview process, and less phone calls/meetings that contain the same information that you have to give to several different people.
Review from Customer Support Dept
What makes you most happy at work?
The fact that I am able to work at my own pace, Not micromanaged as wrong as the work is completed!!
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I like to help solve problems and make processes better so that everyone can have a better experience each day. Connecting with team members.
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Challenging myself and knowing I work with kind people.
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Being able to work remotely from the comfort of my own home.
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1. Fairness of pay 2) Ability to work remote 3) My Manager
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What's going wrong and how can it be improved?
Low wages, abysmal staffing & coverage, insufficient training, unreliable leadership, poor communication, inconsistent work processes and workload, etc. The work we do feels redundant and inconsistent. Volume of work is consistently increasing with no adjustments made for efficiency or staffing.
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Would be great if we were paid more with the increased volume of work, knowledge we need to have, juggling multiple websites and information. Everything is getting more expensive and most are barely scarping by paycheck to paycheck.
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Already described. This survey is becoming redundant
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We're not solving root causes of technical problems within our supposed flagship product and expecting a new product to save us somehow.
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I need access to development resources so that I can properly set up accounts for success. Instead, I have to come up with manual solutions to most tasks that are not sustainable. Improvement: We don't work in a space with standard rules, so direct our development to create flexible, modular systems
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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