Amazon Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Phenomenal as a whole it has it's on uniqueness and style from hiring to operational processes.
Review from Customer Support Dept
Awesome management team and employees are awesome, Human resources are definitely a wonderful team.
Review from Customer Support Dept
What do you like best about the leadership team?
I love Amazon! It is by far the best place I've ever worked. All the people that complain about Amazon need to go work Hotel/Restaurant for 1 week, then tell me how much they feel under appreciated! There are limitless opportunities, they pay for schooling, even if your dreams are to work elsewhere.
Review from Customer Support Dept
The best thing about the teams is their accessibility. You can ALWAYS find mgmt close by, working along side Amazon associates. Any problem, question, etc can be addressed right there, right then. No matter what shifts I work, different mgmt teams but same attitude..helpful, concerned, supportive!
Review from Customer Support Dept
Good company and papular company
Review from Customer Support Dept
I love the culture and leadership principles in place in our company.
Review from Customer Support Dept
Able to answer questions for you
Review from Customer Support Dept
What does the leadership team need to get better at?
wake up as to what makes productivity in the long run rather than generating more computer oriented mistakes & having no operational vision
Review from Customer Support Dept
Stop treating us like we did a crime & are in prison
Review from Customer Support Dept
Not emotionally abusing their employees. Retaliation does happen when anything is reported. Even if you are not easily intimidated the day-to-day can be made unbearable by co-workers and management collaborating efforts to stifle any whistle blowers. If theyonly they spent that effort on their work.
Review from Customer Support Dept
They actually does not care about customers
Review from Customer Support Dept
Caring about their employees instead of numbers
Review from Customer Support Dept
What is the best part about your compensation package?
as castamar confatably felling i will tak
Review from Customer Support Dept
Bonuses, paid holidays, 401k, stock options...... what else can u ask for
Review from Customer Support Dept
Everything that my company offers me. Amazon always think of their employees well-being. The adaptability per country in terms of benefits and guidelines are flexible.
Review from Customer Support Dept
Telehealth services are available when needed instead of a physical dr visit
Review from Customer Support Dept
Benefits are definitely a very important part of my job.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Respect, pay, stop pushing us around
Review from Customer Support Dept
More hourly wage (I just finished my BA degree).
Review from Customer Support Dept
We do need raises for the amount of works that everyone does and the volume of packages that go through every day
Review from Customer Support Dept
there is no fair evaluation system inside
Review from Customer Support Dept
good bonuses with gift cards
Review from Customer Support Dept
What are some of the best things about your team?
The Op managers and Pas are never scared to get their hands dirty. They always have our backs!
Review from Customer Support Dept
The best thing about my team is that I'm on it. Ha! I've had nothing but positive interactions with coworkers and look forward to working each shift.
Review from Customer Support Dept
Awesome team, always ready to help you out
Review from Customer Support Dept
they tolerate company's mistakes & still have good disposition while here
Review from Customer Support Dept
Professional relationship built within and the collaboration and cooperation amongst leaders had a great impact in as a whole.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Monitored better, rates, all spoke 2
Review from Customer Support Dept
Communicating on one channel will allow for employees and employers, and to all involved have a clear perspective on things
Review from Customer Support Dept
Have more virtual meetings daily
Review from Customer Support Dept
Everyone is miserable because no one gets paid enough
Review from Customer Support Dept
Better communication and more working as a team.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
i all time positive in my company
Review from Customer Support Dept
We all share a common goal, make money and have fun!
Review from Customer Support Dept
Already answered in previous ?s... Supportive, encouragement to succeed, always helpful if issue/barrier arises, NEVER competitive, ALWAYS work as team to achieve larger goals
Review from Customer Support Dept
some personal discretion, paid time off
Review from Customer Support Dept
Learning new things, helping others, always willing to help anyone.
Review from Customer Support Dept
What needs to change to make the company culture better?
Care and concern. People need to learn to respect each other.
Review from Customer Support Dept
Stop writing people up so much
Review from Customer Support Dept
EVERYTHING NEEDS TO CHANGE IN THIS CDUMP
Review from Customer Support Dept
globalization has to be considered in true means
Review from Customer Support Dept
Consideration for breaks and that employees need to communicate with each other to be efficient
Review from Customer Support Dept
What did you like most about the interview process?
Easy ,fun, happy for all
Review from Customer Support Dept
It was all done online
Review from Customer Support Dept
At height of COVID panic, so to speak, and everything was touchless and using our phones as directed by Amazon trainers. What did I line most?It was over in minutes and received text few days later informing me I was hired!
Review from Customer Support Dept
Good very nice questions are
Review from Customer Support Dept
Easy and got through the process quickly
Review from Customer Support Dept
What would you improve about your company's interview process?
Filter out all the duplicative & erroneous communications
Review from Customer Support Dept
Get better people to interview
Review from Customer Support Dept
To actually have an interview and not let them hire just anyone
Review from Customer Support Dept
Ask sensible questions; I did not like hypothetical situations.
Review from Customer Support Dept
NOTHING IT WAS EASY TO GET INTERVIEWED
Review from Customer Support Dept
What makes you most happy at work?
costamar happy and my compiny reting
Review from Customer Support Dept
Knowing that I'm making someone's day by getting their orders ready!
Review from Customer Support Dept
Finding the flow, so to speak, when I'm working quickly, achieving tasks at hand, and TIME FLIES BY!! Also, really love meeting new Amazonians, making a connection with someone. Since I'm FlexShift, I work various shifts, times and meet a LOT of different/new associates.
Review from Customer Support Dept
Most importantly is the working environment, straight forward and people around treats equal regardless of status. No hierarchical as long as we do our designated task everything is well coordinated.
Review from Customer Support Dept
Working with an amazing management team and employees.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Respect, pay, less stress, treatedfairly, spoke to fairly
Review from Customer Support Dept
It can be improved by more communication
Review from Customer Support Dept
There is no teamwork and there is no positive attitudes. We need to change the attitudes of our work environment.
Review from Customer Support Dept
More pay more workl ife balance more respect
Review from Customer Support Dept
We are not paid enough
Review from Customer Support Dept
What do you like best about your company?
The flexibility of hours and support from others on my team
Review from Customer Support Dept
The challenge to get the mission completed everyday with changing variables.
Review from Customer Support Dept
Benefits and ability to work from home
Review from Customer Support Dept
What would you most like to see improved at your company?
Better training for overseas agents
Review from Customer Support Dept
Better communications - the ability to speak to American based customer service reps and corporate staff if escalation or feedback is needed.
Review from Customer Support Dept