Sutherland Global Services Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
They do not value their employees and only focused on their revenue.
Review from Customer Support Dept
UNPROFESSIONAL TERRIBLE EXPERIENCE I DO NOT RECOMMEND TO ANYONE
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Hire and develop the best.
Review from Customer Support Dept
They are professional and fun environment
Review from Customer Support Dept
Nothing in particular is really special however the atmosphere on a whole is wonderful and the executive team really does their best for the employees
Review from Customer Support Dept
They listen for feedback and suggestions
Review from Customer Support Dept
Good at communicating, honest, helpful coaching
Review from Customer Support Dept
What does the leadership team need to get better at?
The leadership only focuses on the people they like. If they do not like you, you will not be promoted.
Review from Customer Support Dept
when it comes to your commission they will comes up with ways to take it back without an explanation
Review from Customer Support Dept
yes, they have to reform completely as management on a lower levels
Review from Customer Support Dept
Training at home employees could be better. There is no real or formal training except computer modules and listening to others take calls. The system is difficult to navigate.
Review from Customer Support Dept
Everything! Get managers that are actually in the US and can speak English fluently.
Review from Customer Support Dept
What is the best part about your compensation package?
Healthcare benefits is absolutely great.
Review from Customer Support Dept
The bonus check always a great deal
Review from Customer Support Dept
Hotline and free Direct TV
Review from Customer Support Dept
i would say the best part would be the ease of which the packages are acquired
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Overwork and underpaid. This company overloads you with so many works.
Review from Customer Support Dept
$13 is not even minimum wage, I do not know how they get away paying people so low.
Review from Customer Support Dept
loyalty professional , compasation caring
Review from Customer Support Dept
My salary should really be higher, I mean I work with German and in a technical support team.
Review from Customer Support Dept
They need to give us pension plans. They need to help us with housing, better health coverage and so on. Also, I believe the base pay should be higher.
Review from Customer Support Dept
What are some of the best things about your team?
They make sure everyone say what they need to say dealing with group
Review from Customer Support Dept
Mostly the effective and helpful discussion that we have inn order to boost productivity
Review from Customer Support Dept
the dont really care about agents to them reps are just seat fillers
Review from Customer Support Dept
We are all funny, nice and outgoing motivated people.
Review from Customer Support Dept
They take suggestions into consideration
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What do your coworkers need to improve and how could you work together better?
Make sure they have people-culture.
Review from Customer Support Dept
The caliber of employees that are hired seem to have the education of a 1st grader.
Review from Customer Support Dept
Infighting and unhealthy competition doesn't foster cooperation
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
They company try make the job environment fun and enjoyable
Review from Customer Support Dept
The general liveliness of the folks around
Review from Customer Support Dept
My co-workers, everyone has their unique sense of humour and boost each other's moods.
Review from Customer Support Dept
Well we try to work together as a team
Review from Customer Support Dept
Always looking for new commission opportunities.
Review from Customer Support Dept
What needs to change to make the company culture better?
The people here are so negative.
Review from Customer Support Dept
Get managers that are in the US and experienced.
Review from Customer Support Dept
the professionalism , stop the broken promise
Review from Customer Support Dept
Caring more about people than politics and a bottom line.
Review from Customer Support Dept
What did you like most about the interview process?
They educate you on the company As a whole
Review from Customer Support Dept
The thoroughness of the questions asked
Review from Customer Support Dept
it was ok normal interview process question answer an scenaerio
Review from Customer Support Dept
The always smiling recruiter who helped me with everything in the start.
Review from Customer Support Dept
It was fast and not crowdy
Review from Customer Support Dept
What would you improve about your company's interview process?
The interview process is so strict.
Review from Customer Support Dept
Get an English speaking actual Recruiter to do the interviewing. The person that interviewed me had a thick accent I could hardly understand what he was saying and he clearly was home because I heard children screaming in the background. Very unprofessional that should have been the first RED FLAG
Review from Customer Support Dept
What makes you most happy at work?
Going to work knowing I am working with incentives
Review from Customer Support Dept
Just sharing new experiences with coworkers and customers
Review from Customer Support Dept
My friends there, I wan to interact with my colleagues
Review from Customer Support Dept
Most happy when the day ends
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Extra free time, making money
Review from Customer Support Dept
What's going wrong and how can it be improved?
It can only improved if the leadership team listens to their employees and not focused on the company’s revenu
Review from Customer Support Dept
Get managers that are in the US and stop using people from other countries that have no experience and cannot speak English well.
Review from Customer Support Dept
poor managment its like a high school lunch hour is too short coffee is tthe worst
Review from Customer Support Dept
The company needs to become more employee friendly.
Review from Customer Support Dept
The BPO business model depends on taking advantage of workers. It can't be improved
Review from Customer Support Dept
What do you like best about your company?
Good management
Review from Customer Support Dept
What would you most like to see improved at your company?
More bonuses
Review from Customer Support Dept