Citi Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Each deparatment is different but the Collections department is great
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Very stressful work environment and not for all personality types.
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What do you like best about the leadership team?
Always willing to help. No one is rude and most people have an open door policy
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They try to be friendly
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Good company to work with.
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Make time for lower level employees
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They are very helpful, understanding, patient and forgiving of mistakes.
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What does the leadership team need to get better at?
Communication Skills are needed by all !!!
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Promote based on knowledge and not friends/relatives.
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give credit where it’s earned and give growth opportunities other than Florida and Texas. If the Maryland state taxes are too high consider moving close to a cheaper neighboring state instead of taking away jobs, opportunities, and budget.
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not being so money greedy and taking the time to know the jobs the people do and not have employees take the wrath or verbal abuse we have to put up with
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Being understanding of their employees questions, struggles, and need for a more flexible schedule.
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What is the best part about your compensation package?
Its all pretty great! The pay is decently fair. The medical and vacation is good
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401k match and carious health benefits
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The 401k offered in the CBPS umbrella in Manila
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The tuition reimbursement, the red brick health assessments that let you earn points for gift cards and money back, the discounts.
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It was good. I enjoy
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Why do you feel undervalued and what would make you feel better about your compensation?
Make me feel valued, and pay me for what I am worth
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Acknowledgement and Thank you go a long way
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All bonuses and benefits constantly decreasing even while company doing better.
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I have been there many years and new people come in making almost what it took me years to get to
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Do more work than is required with no benefits
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What are some of the best things about your team?
Easy to work with and easy to talk to
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The fact that we are on the same page
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Friendly, down to earth people
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They give feedback although it never there is anything done about it.
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Collaboration is one of an integral part of the team.
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What do your coworkers need to improve and how could you work together better?
the team meetings are worthless
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We can start with actually having team meetings or huddles
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coworkers are fine its the management I have an issue with
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True leadership not a company handbook. Most work together fine.
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How to work and communicate effectively as a team.
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What is most positive about the culture and environment at your company?
People are understanding and they always have extra incentives for taking care of your mental health
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Everything that we do is for a positive purpose
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They are good at pretending
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Community Service is most positive
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The respect towards one another.
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What needs to change to make the company culture better?
the environment at citi is hostile
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Stop the favoritism, hire UMs that don't sit in their cubicle all day visiting their friends, looking at their phone.
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take away talk time and after call work
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Managers who actually care and interact with their employees daily. A company who is more understanding of their employees need for more flexible schedules (like people with sick kids, or single parents)
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An overall company change. They don't seem to realize that they are still relying on a reputation that no longer exists in reality
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What did you like most about the interview process?
Again, the interviewing manager was likable and easy to talk to. It made it really easy to relax and be open
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The interview process was nice
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Friendly people, straight forward process
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Meeting the people in the company and getting my questions answered
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The very stringent hiring process
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What would you improve about your company's interview process?
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What makes you most happy at work?
The people are kind and want to see everyone succeed
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Being able to help customers as frontliners.
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The pace of work, the challenges presented aren't too tough for me to tackle.
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Getting my money at the end of the week
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Meeting new people all the time
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What's going wrong and how can it be improved?
Hours that i sometimes need yo work are too many
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Burned out, Citi seems to care less and less about the employees
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Same as stated before Communication
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I used to love my job but things just have gone downhill
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the fact that we have so many outbound calls to customers, 6 calls per day per credit card on an auto dialer
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What do you like best about your company?
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What would you most like to see improved at your company?
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