Elevance Health Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
I enjoy being able to work from home and having the ability to earn incentives for my overall health
Review from Customer Support Dept
I enjoy working for Anthem. I have been an employee over 20 years now.
Review from Customer Support Dept
Happy to work for them and get to educate people on their benefits. Great leadership and teams.
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
The ability to feel that they are always encouraging me
Review from Customer Support Dept
They give me the PTO time off that I request
Review from Customer Support Dept
Easy to communicate with them.
Review from Customer Support Dept
They take a big company and make it feel like a personal company, especially in the way they care for employees
Review from Customer Support Dept
They do everything they can to help their associates succeed.
Review from Customer Support Dept
What does the leadership team need to get better at?
Being positive leaders and not high school gossipers!
Review from Customer Support Dept
they hire managers with no leadership skills or experience, they need to at the very least implement courses on how to be an effective manager
Review from Customer Support Dept
Giving employees more autonomy over their own work.
Review from Customer Support Dept
I am not directly involved with the leadership team.
Review from Customer Support Dept
Never looks to lift anyone up, just break people down.
Review from Customer Support Dept
What is the best part about your compensation package?
The incentives the company offers
Review from Customer Support Dept
Because of the benefits I receive.
Review from Customer Support Dept
Medical HSA employer contributes yearly.
Review from Customer Support Dept
Quarterly bonuses and weekly incentives
Review from Customer Support Dept
Way better than any other clinical gigs in Denver
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
For all of the requirements of my job, I feel that I should be paid more.
Review from Customer Support Dept
To be on the higher end of the scale.
Review from Customer Support Dept
Pay fair market value for the job we are doing. Starts at $18+an hour at competitors for doing the same work
Review from Customer Support Dept
Our rate of pay should be closer to fair market rates of other companies that do similar jobs to ours.
Review from Customer Support Dept
They bring in people off the street making more than people who have been there for years doing the same work and whwn its time to move the reps up that have stuck by the company we get told theres a budget issue they dont appreciate the loyal employees that they have
Review from Customer Support Dept
What are some of the best things about your team?
The positive mindset that everyone has
Review from Customer Support Dept
I have a made life long friends
Review from Customer Support Dept
Easy to communicate with via email, I'm or in person.
Review from Customer Support Dept
small, tough job so lots of unity
Review from Customer Support Dept
We are a very hard working team, and we accomplish more than other teams in our department.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Lots of favoritism , employees need to feel safe to speak up but you are dismissed or labeled a trouble maker if you ask too many questions.
Review from Customer Support Dept
My coworkers need to support each more. Myself not included.
Review from Customer Support Dept
our jobs can be done independently most of the time, people need to be held accountable for their own work
Review from Customer Support Dept
they should focus on the quality of their work and tune out drama and gossip
Review from Customer Support Dept
Allow individuals collaborative autonomy. Not being allowed to work with my co-workers on a question makes for an uncomfortable atmosphere.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The attitude that the individuals we communicate with have
Review from Customer Support Dept
I enjoy working with my friends
Review from Customer Support Dept
Everything is an opportunity to improve we don't talk down to each other
Review from Customer Support Dept
fair and not micro manage-y
Review from Customer Support Dept
It is a mostly supportive environment.
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What needs to change to make the company culture better?
Honesty and transparency, something sorely lacking in this Company.
Review from Customer Support Dept
Acting with integrity and not treating others as if they lower than you
Review from Customer Support Dept
realistic workloads, qualified managers, better higher practices, respect that employees should have a work/life balance even if they work from home
Review from Customer Support Dept
EMPLOYEE AUTONOMY! Allowed to go to and from desk area without being questioned every time from leaving the desk, especially to use the rest room.
Review from Customer Support Dept
Treat us like human beings not property.
Review from Customer Support Dept
What did you like most about the interview process?
It was all over the phone
Review from Customer Support Dept
Straight answers and straight questions
Review from Customer Support Dept
It was fair and allowed me to show why I would be an asset
Review from Customer Support Dept
It was a long time ago, so I don't remember it.
Review from Customer Support Dept
Fairly easy. Fill out app, take test and go for interview.
Review from Customer Support Dept
What would you improve about your company's interview process?
Be more aware of who you have running the interview process.
Review from Customer Support Dept
Actively listen to the candidates responses and refrain from cutting them off because you are ready to ask another question
Review from Customer Support Dept
What makes you most happy at work?
Leaving at the end of shift.
Review from Customer Support Dept
The ability to make a difference in someone's life
Review from Customer Support Dept
Hours and get to help people.
Review from Customer Support Dept
Going home and getting gift cards to sleep at my desk
Review from Customer Support Dept
doing an important role within our customers welfare
Review from Customer Support Dept
What's going wrong and how can it be improved?
I used to work from home and got moved to a new position so I have to travel into the office now.
Review from Customer Support Dept
my department is very unorganized, people are hired who are not well suited for the job and are not adequately trained, most of the time you cannot complete you work in an 8 hour day and these things need to improve
Review from Customer Support Dept
Micromanaging has gone wrong! Workplace bias runs rampid! Every employee in customer service utilization dept has a relative working in the department.
Review from Customer Support Dept
Monitored like you are a prisoner. 0 leadership.
Review from Customer Support Dept
Appreciate your loyal employees its hard to come sit and work hard when you have to help new employees who make more than you
Review from Customer Support Dept
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