Rite Aid Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Favoritism is issue at my store. Dating employees should not be allowed to work the same shifts.
Review from Customer Support Dept
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i've only worked a couple of weeks but the experience has been pleasant
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Review from Customer Support Dept
What do you like best about the leadership team?
Well... They comply with policies.
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They are very communicative and present.
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they really support the employees
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They are friendly and try to get to know associates when they come out to visit stores.
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Easy to work with, understanding, compassionate
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What does the leadership team need to get better at?
Stop the favoritism. Very unfair that dating employees expected to do less working same shifts
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Respecting their employees and being leaders
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They need to start listening and taking complaints seriously. They always pile on more and more statistics to meet to the point that they contradict each other and you'll never meet them all. The leaders don't care about anyone but themselves and take down good employees to get a "Atta boy!"
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They need to hire more workers. We are way understaffed. We got workers like myself doing other people
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Getting more customized with newer technology Coming up with a better work schedules that wont put so much stress on themselves and others staying on task remembering task verbal communication
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What is the best part about your compensation package?
Receiving it, I guess. I don't get benefits because 39.5 hours a week isn't full-time.
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paid time off and sick leave
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Health insurance and 401 k
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being able to have medical and dental coverage
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Why do you feel undervalued and what would make you feel better about your compensation?
A coworker gets away with not doing as much as other employees just because she is dating a shift supervisor
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No union, rewarding long time employees
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I have to be certified to do my job in my state and I make barely above minimum wage. The cashiers up front who have been at our store less than a year and at all of the fast food joints around make more than I do when I've been there three years and have to be certified.
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My manager at the place kinda treated me different
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They need to offer raises more often.
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What are some of the best things about your team?
My fellow employees are pretty friendly but the manager is not
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Very polite and uplifting, just a joy to work with.
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We work hard together. We are a team
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We work well together and all have the same customer oriented mindset.
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we all work together in a quality team
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What do your coworkers need to improve and how could you work together better?
Stop the favoritism. Totally unfair when dating couples work the same shifts.
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There is no communication at all and no one seems willing to change that. The atmosphere is very chaotic and hopeless.
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The district manager and store manager need to improve on team building.insead of be littlleing the employees
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they need to have a better sense of responsibility. Better and continuing training opportunities would be helpful
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work harder and quit texting so much
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What is most positive about the culture and environment at your company?
Helping the customers and feeling appreciated
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The most positive thing is when I get to go home. The entire time any of us are there, we hate it.
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If someone doesn't finish their job, you do. If you don't finish yours, they do. Proper teamwork.
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The teamwork of my coworkers
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my co workers are very giving to anyone who will accept it
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What needs to change to make the company culture better?
Corporate need to take a good look at the favoritism that goes on at my store and do something about it.
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To clean up certain parts of upper management would be a good start
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better consideration and recognition of employees abilities
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company is cheap about everything and there is no apprecaiton
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Don't think every employee is easily replaceable. If you let people have a say, they will care more, and will work harder cuz they want to
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What did you like most about the interview process?
Quick, easy, didn't feel intrusive
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The interview process when I was hired is different than it is currently. I was interviewed by three different people and they each asked different questions regarding my work ethic and experience, so I truly believed they cared about finding the right person to fill the vacancy.
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I was hired on the spot
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Questions were concise and had an obvious direction and relevance to them.
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it was quick and easy.
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What would you improve about your company's interview process?
Suggest that Rite Aid do a better job at background checks.
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They need to communicate better with people who interview here
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Make sure you hire someone who was willing to work and have excellence customer service skills not just an able body.
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What makes you most happy at work?
When I can really help a customer with whatever they need that day
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My coworkers make me most happy.
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Leaving work at the end of a shift
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The fast pace of the day and a positive work environment.
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interacting with the customers and products
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What's going wrong and how can it be improved?
Never enough employees working. Hire people who actually want to work.
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The company has shown on multiple occasions its utter incompetence at running a company and seems on the edge of filing bankruptcy. To make matters worse, they don't care about anyone at store level. To make it better, they need to start paying attention and listening to us.
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Like I said they need to hire more people. We are severely understaffed
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A change in interacting with the customers maybe the option to work from home
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There is no chance when you think your doing the right thing someone will stab you in the back
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What do you like best about your company?
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What would you most like to see improved at your company?
Hire more people because we are understaffed
Review from Customer Support Dept