Best Western Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
They seem to want to help you through whatever struggles you may have and just want the best for their agents
Review from Customer Support Dept
They are personable and friendly.
Review from Customer Support Dept
you can depend on them
Review from Customer Support Dept
They do whatever it takes to get the job done
Review from Customer Support Dept
What does the leadership team need to get better at?
Not bullying their employees because it gives them some kind of power trip
Review from Customer Support Dept
They need to look at the bigger picture and start following the labor laws and health and safety codes.
Review from Customer Support Dept
They are at least people too. But they should still get out with the workers from time to time and see what the workers see and do.
Review from Customer Support Dept
Communication, gender equity, and less micromanagement.
Review from Customer Support Dept
What is the best part about your compensation package?
It gives decently priced benefits
Review from Customer Support Dept
it doesn't cost any thing
Review from Customer Support Dept
We get a bonus every month due to performance
Review from Customer Support Dept
Good rates
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Paid holidays should be available before 1 year of working there.
Review from Customer Support Dept
There are no benefits, complete lack of organisation as well and chain of command. Its a free for all.
Review from Customer Support Dept
We never recieve raises and some of my coworkers have been with this location and this company for 20 years and no raise. The company cuts corners even though they are a part of a corporation, and the owners are left with way too much personal control over the way the employees are treated.
Review from Customer Support Dept
To many people have there hand in the cookie jar making the workers suffer for it.
Review from Customer Support Dept
Long hours and disrespectful staff makes me feel undervalued.
Review from Customer Support Dept
What are some of the best things about your team?
The family dynamic is wonderful
Review from Customer Support Dept
They all have different personalities and yet I get along with them all.
Review from Customer Support Dept
We work together as a team
Review from Customer Support Dept
Good people for the most part
Review from Customer Support Dept
We all strive to do our best
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Theres no consistency and no one is willing to come together and help for the greater good
Review from Customer Support Dept
There are some language barriers and it would definitely help if the management were required to be bilingual in order to curtail any sort of conflicts that evolve.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
When guests come in and they are friendly. Again, a lot of personalities make for some interesting days.
Review from Customer Support Dept
It at least as a family feel
Review from Customer Support Dept
Everybody treat each other fairly
Review from Customer Support Dept
What needs to change to make the company culture better?
My supervisor needs to be more compassionate
Review from Customer Support Dept
It can be positive at times, However it is quite often full of tension and resentments because of the management teams inability to make fair or sound decisions in regards to many of their employees. There is favoritism and it is not respectively earned.
Review from Customer Support Dept
More communication would make the place run smoother
Review from Customer Support Dept
What did you like most about the interview process?
Casual, not to difficult of questions.
Review from Customer Support Dept
it was very, very easy.
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
My morning shift employees are great
Review from Customer Support Dept
Knowing im making money through wage and sign ups.
Review from Customer Support Dept
talking to my guests at check in or at breakfast
Review from Customer Support Dept
Making customers happy and making their days better
Review from Customer Support Dept
What's going wrong and how can it be improved?
I work at the call center, taking sometimes up to 100+ calls, and while you are given breaks, it sometimes is not enough for the call volume you have.
Review from Customer Support Dept
The employees could be given time play together and not just work work work.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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