Best Western Employee Reviews
Out of 310 Best Western employee reviews, 60% were positive. The remaining 40% were constructive reviews with the goal of helping Best Western improve their work culture. The Admin team, with 73% positive reviews, reports the best experience at Best Western compared to all other departments at the company. The Sales team offered the most constructive feedback, with 42% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Fair and ethecial-- avalibale to talk with- they serve ice crean every Wed
Always friendly and smileing...clean and respectful.
conscious of other team member well being
My direct supervisor is very competent
Manger not approachable most of the time
What does the leadership team need to get better at?
Traing for managment and staff, team building, get feedback from staff that have left after a very short time look into the wastage of food.
I was told by the GM that he was final authority !!! I thre away a box and he was upset
Stop playing favorites with staff members, actually work on training employees on best Western training online . Stop giving employees bare minimum benefits for working years for a company to just get a pay check. How about 401k, PTO , vision and dental benefits for thier family
Employee fairness, communication and understanding
Communication with employees and being transparent.
What is the best part about your compensation package?
Its safe--on time- good vibes
Dental was the most important.
Don't have one where I work
There is no full time even for full time hours
It has great discounts.. it amazingly awsome
Why do you feel undervalued and what would make you feel better about your compensation?
Increase rate of motivation and employee involvement
A raise in pay today
The GM retaliates and it affects pay and job status
They say things "dont do that its not your job" then get mad i didn't do it all my employees feel bad the ones i told because they know how hard i work. Etc
I was belittled in front of other employee and guest yelled out Time after time.i worked every weekend for almost the entire year until I finally had to put my foot down. Cuz it surely wasn't giving ME any benefits or privileges
What are some of the best things about your team?
I work closely with a couple people that are really good, they pull machines and fold linen work as a team, then a couple don't do much
The morning crew speak Chinese all the time including the supervisor
They are amazing, respectful, understanding, and like family
We all work as team and help each other out when needed
We work great together to get things done
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
Communication and showing respect for one another
To be under different management
Having on time coworkers at least
Review from Customer Success Dept
They argue on front of guests about money tables life always on their.phones. very lazy
Review from Customer Success Dept
We dont have meetings or anything
What is most positive about the culture and environment at your company?
They hired without any discrimination
Positive work culture values attitudes in the workplace
I don't feel like a lot of positive environment when you are not part of the in group because you are older
The night time staff are pleasant
Coworkers are positive and guests are generally nice
What needs to change to make the company culture better?
Management needs to change to make the company culture better. Management is spoiled and entitled. Her personal business she spread and got mad when discussed by others.
A gm whobis not micromanging
New management. They're literally killing the hotel
Havijg coworkers that arent verbally abusive i have video abusive and them being on time
Review from Customer Success Dept
Management needs re trained fully
Review from Customer Success Dept
What did you like most about the interview process?
I had a good repor over the phone with the interviewer, but she acted completely different in person
I interviewed with someone who wasnt thw GM
professional, precise and to the point
It was very genuine and personal. Everyone’s needs were met by conversation first in that initial meetin
It was alright, nothing special about it
What would you improve about your company's interview process?
Ask more questions regarding background.
I was hired without an interview they dont care.
Review from Customer Success Dept
Improve communication between HR & direct manager to get accurate job description
Don’t start the interview off with I need somebody now. How soon can you
Review from Operations Dept
What makes you most happy at work?
I like keeping busy and like some staff but they have quit
That the tone is at a nice level and happy and not angry.
Review from Customer Success Dept
Being at home. Remote work for the win.
working with Best Western Premier Brand
Providing and arguably exceptional service to every guests.
What's going wrong and how can it be improved?
The management. Can't treat employees or guests with respect. Very rude and egotistical
The management get some one in there that can keep there word someone that hires an give broken promises someone that is not interested in hiring females under 25 I have deep concerns about that something not right about it
Customer service at the bare minium
Review from Customer Success Dept
New management or them to show their employees more respect
Rules need to be implimented to protect the workers from abusive customers. Pay needs to improve. Management needs to start acting like they care about our wellbeing.
Review from Sales Dept
What do you like best about your company?
There aren't any Outlook reviews of Best Western yet.
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What would you most like to see improved at your company?
Teamwork timing and fairness of management
Review from Customer Success Dept
Set the bar a little bit lower. The bar is way out of reach.
Review from Sales Dept
Employee turnover