Foundever Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
It is a welcoming environment, that always invite to get the work done for better days to come
Review from Customer Support Dept
There is abuse of authority on this account capitalone 360 English core retail
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
They seem to get involve on the process of the changes required on all levels
Review from Customer Support Dept
Transparency, friendship, guidance, support and coaching.
Review from Customer Support Dept
nothing on my side at the moment
Review from Customer Support Dept
they help you grow and learn
Review from Customer Support Dept
The support, guidance and help to grow.
Review from Customer Support Dept
What does the leadership team need to get better at?
People skills, show empathy & interest in their agents
Review from Customer Support Dept
There is abuse of authority performed by the account leader Mariana Martinez on the capitalone 360 english core retail.
Review from Customer Support Dept
Understanding the employees needs and doing by it if possible.
Review from Customer Support Dept
do not try to become TP, there's a reason people quit TP and came here.... and give us a better salary!!!!!
Review from Customer Support Dept
Treating us like people and not just a number
Review from Customer Support Dept
What is the best part about your compensation package?
The E-points when we have draws.
Review from Customer Support Dept
I have medical insurance and contribute to a pension fund, and bonus i get TOKENS!!! and free transport home with a shuttle, to work.
Review from Customer Support Dept
that i work at home. the bonuses and allow to do over time
Review from Customer Support Dept
estan bien pero simpre falta algu que hay que ajustar en la compensaci?
Review from Customer Support Dept
MEJOR AGENTE DE MI GRUPO JULIO 2025
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
The amount of cases we as agents need to complete, the work and thought that is put in to get the case done is not worth the salary and there is no incentives or annual increase, I have been with foundever for 2years and 1 month, incentives and annual increase like other BPOs would really be nice
Review from Customer Support Dept
pay rate can be a bit more higher
Review from Customer Support Dept
there is not part times nor LOA free time on the capitalone 360 english core retail account
Review from Customer Support Dept
Salary and benefits are below in comparison with BPO companies like ours.
Review from Customer Support Dept
the work load is a lot we need increase as well as incentive
Review from Customer Support Dept
What are some of the best things about your team?
we have a healthy communication about job related issues
Review from Customer Support Dept
They are focused and quite open to help.
Review from Customer Support Dept
nothing on my side at the moment
Review from Customer Support Dept
Great team spirit due to top managers.
Review from Customer Support Dept
they interact a lot with each other
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Do not put learnerships and experience workers together as the learnerships are not mature enough to understand work life or grown up
Review from Customer Support Dept
I do not care about this
Review from Customer Support Dept
My coworkers need to mind their own business.
Review from Customer Support Dept
nothing, we work fine together, I just do look forward to it..
Review from Customer Support Dept
The leaders is responsible for creating a warm and inviting culture, however their interaction with us as agents is minimal and hence why we don't really interact as a team.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
There is nothing positive about the environment at foundever sa
Review from Customer Support Dept
open minded type of site
Review from Customer Support Dept
The days off for sure
Review from Customer Support Dept
I love the way that our company solve things. Being simple!
Review from Customer Support Dept
nothing on my side at the moment
Review from Customer Support Dept
What needs to change to make the company culture better?
Nothing wrong, it is already a very nice place I just often feel alone and unable to work WITH people, I want to do more, I feel like I could be better but the numb of loneliness does not allow me.
Review from Customer Support Dept
Activités externes Pl
Review from Customer Support Dept
Revamp completely and rebuild our confidence.
Review from Customer Support Dept
To make a company culture better, companies need to improve communication, foster psychological safety, prioritize employee well-being, offer growth and development opportunities, and create a culture of recognition and feedback.
Review from Customer Support Dept
give us more money and days off , stop using people like their trash.
Review from Customer Support Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Been able to leave a positive impact on customer
Review from Customer Support Dept
The meaning of my role and the team.
Review from Customer Support Dept
nothing on my side at the moment
Review from Customer Support Dept
Lunch time so I am able to take a break and call my husband to feel loved
Review from Customer Support Dept
My targets and resilience towards work.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Way Too much to explain
Review from Customer Support Dept
there is abuse of authority performed by the account leader Mariana Martinez towards the agents! there are no vacations availability, no free time ( LOA) no part times on this account Capitalone 360 english core retail account
Review from Customer Support Dept
Better HR would change the company perception.
Review from Customer Support Dept
when you work 8 hours every day and the salary is so low you barely have enough to survive you don't get very exited... you should stop telling people you pay good money, because you don't...
Review from Customer Support Dept
It started when grocery prices and utility prices went up and our company cannot keep up with these changes. We feel undervalued because we're being ripped off on our pay and are forced to take loans that our company refered us to
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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