Spectrum Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Great company to work for. Great pay and benefits along with a great work culture.
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Absolutely the finest .They lead up front any one of them is always willing to help and get their hands in it when we need them . Great Culture.
Review from Customer Support Dept
May of our learders started out as customer service reps themselves.
Review from Customer Support Dept
there great and very supportive
Review from Customer Support Dept
Actively engaged in your performance and success! Actively encouraging you to promote within!
Review from Customer Support Dept
I have worked with 7 different supervisors since I was hired and they have all been very open, welcoming people. They seem to truly want to see me succeed at my job and grow within the company.
Review from Customer Support Dept
What does the leadership team need to get better at?
Everything and listen to people actually doing the work not the people watching the numbers
Review from Customer Support Dept
Listen to their employees and take a step back so we can do the job you hired us to do.
Review from Customer Support Dept
I am a single mother I have two boys to be home with during the time of the coronavirus and the schools are shut down you guys are not being very understanding i’m not working wi
Review from Customer Support Dept
they need to care about their consumer
Review from Customer Support Dept
They are greed mongers that have no conern for people.
Review from Customer Support Dept
What is the best part about your compensation package?
Health insurance and benefits package
Review from Customer Support Dept
Our 401K company contributes up to 9% towards retirement!
Review from Customer Support Dept
the insurance and guaranteed hours
Review from Customer Support Dept
Great health benefits and overall benefits package!
Review from Customer Support Dept
Health, dental and vision start the first day of the month after you are hired. So if you are hired on 7/15 your benefits start on 8/1!! I've never seen that before, it's pretty cool. Vacation and personal time is front loaded as well
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
My knowledge and skills used to be valued by those above me. Now I'm just a number/metric for a report created by those with little experience in the field.
Review from Customer Support Dept
If you are an employee at Spectrum, you will be undervalued. They don’t know how to treat you as a person trying to make a living. Instead you?
Review from Customer Support Dept
As a bilingual representative, we dont receive any extra pay for taking calls for both queues
Review from Customer Support Dept
I work often and have a lot of responsibilities that upper management passes down because they dont want to do it. I don't mind doing it, just pay me more.
Review from Customer Support Dept
Every little metric gets criticized instead of constructively worked on
Review from Customer Support Dept
What are some of the best things about your team?
funny, engaging, honest, and they hold me accountable
Review from Customer Support Dept
We are like a family
Review from Customer Support Dept
we work as a unit but independently as well we help each other when we can in every measure but can handle our own call flow
Review from Customer Support Dept
We work together to ensure everyone is successful.
Review from Customer Support Dept
Most are very hard working and always try to make the best of our bad situation.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Coworker are pretty chill tbh
Review from Customer Support Dept
Coworkers need FAR better training than what they get. I get tired of being the one of the only few who knows what is going on. It’s not their
Review from Customer Support Dept
the change is constant and poorly passed along
Review from Customer Support Dept
They need to not have the mentality of every man for themselves.
Review from Customer Support Dept
They should be more prepared on their jobs
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Love our community involvement program!
Review from Customer Support Dept
the always you got this attitude
Review from Customer Support Dept
Working together as a team to ensure everyone is successful.
Review from Customer Support Dept
Diverse group who are open and excepting
Review from Customer Support Dept
The employees and coworkers are generally the best I've worked with.
Review from Customer Support Dept
What needs to change to make the company culture better?
Everything that I know of
Review from Customer Support Dept
Corporate needs to step away from the day to day operations and understand that the stock holders don't run the company, we do.
Review from Customer Support Dept
Treat hardworking employees with respect and compassion. You never know what is going on in someone else’s life. Be kind, and be fair. Keep your favoritism out
Review from Customer Support Dept
Stop treating us like pawns on your board game to look good for shareholders. We’re real people with real families and real bills! Stop putting us in compromising positions in the event of natural disasters because it effects the bottom line. Sudden
Review from Customer Support Dept
better building, more incentives, bonuses, more feedback
Review from Customer Support Dept
What did you like most about the interview process?
the transparency and the speed of the interview
Review from Customer Support Dept
The thought provoking questions that I had not ever been asked before from prior interviews.
Review from Customer Support Dept
The interviewer really got to know my personality by just having a conversation and allowing me to talk about work casually. Made me feel relaxed and open.
Review from Customer Support Dept
I lliked that it was fast. Heard back within 2 days of appling
Review from Customer Support Dept
the questions of my personal life and not just job related felt personal
Review from Customer Support Dept
What would you improve about your company's interview process?
Stop lying about the job and start being honest
Review from Customer Support Dept
make it more professional and less informal
Review from Customer Support Dept
The interview process isn't an issue. It's mainly the way things are run on the management side
Review from Customer Support Dept
the inital process was quick but the rest took a lonjg time
Review from Customer Support Dept
What makes you most happy at work?
When a Customer thanks me for being so patient and so understanding. Its easy to treat customers like that because I always think of the Customers as one of my own family members and treat them as such.
Review from Customer Support Dept
Supervisors that really, genuinely care about our success and praise agents for a job well done.
Review from Customer Support Dept
My team and co-workers are the best!
Review from Customer Support Dept
the pay and getting off
Review from Customer Support Dept
The team work and benfits/pay.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Everything from top to bottom
Review from Customer Support Dept
What's wrong: customers are being negatively effected by corporate policies and employee morale. How it can be improved: Treat your employees like human beings.
Review from Customer Support Dept
Customers say the company has gone down hill since the 2016 merger, that the company only cares about the bottom line and not proactively taking care of lines, equipment, etc
Review from Customer Support Dept
Reports, reports, and more reports. There is no way to not be on at least one of them. They’ve got their heads so far up our as**s we can sit a
Review from Customer Support Dept
The workload is very demanding. Many days it feels like we dont have time to take a breath in between calls. Severely understaffed on weekends and even worse on the holidays. I worked christmas thanksgiving, and new year's day. All of which were busy even though there were few callers.
Review from Customer Support Dept
What do you like best about your company?
Employee engagement, spark rewards and my coworkers
Review from Customer Support Dept
Benefits and free services and shift differential
Review from Customer Support Dept
My coworkers
Review from Customer Support Dept
What would you most like to see improved at your company?
Employees morale
Review from Customer Support Dept