-20
eNPS Score
Q&A With Spectrum Employees
Charter is committed to providing our employees with a full spectrum of high-quality and affordable benefits because we know when you're healthy—physically, financially, and emotionally—you can perform at your best. We also know that health and retirement benefits play an important role in attracting great people, and are a key factor in choosing an employer.
How employees describe working at Spectrum
Pretty laid back and good logical questions
Like any call center job the burnout rate is high. The benefits are great as is the pay fir thus type if wirk. The attendance policy however is absurdly strict.
Consistency. The service very seldom has problems.
Since it became Spectrum nothing good came out of this company, management is at its worse. Very high attrition rate, they cant hang on to employees, never saw a company with such a high turn over rate. There are other jobs out there folks, walk past this one its not worth a pretty penny.
Stressful... work day is 9 hours but 1 hour if that is your unpaid break. You still work 8 hour a day unlike most jibs where it's 8 hours and you work 7.5 w/a 30 min unpaid break for lunch.
What it's like to work at Spectrum
- Spectrum employees generally work 9.1 hrs a day
- Employees at Spectrum report the work pace is extremely fast
- On a typical day, employees at Spectrum have 0 meetings
- 74% of Spectrum employees look forward to interacting with their team every day
- Spectrum employees most often take 15-20 paid vacation and sick days each year
- 72% of Spectrum employees report they are happy with their work life balance
- Spectrum employees never get valuable feedback on how to improve at work
- 51% of Spectrum employees call their work environment negative
Q&A With Spectrum Employees
IDX: 0 TOT: 135
How hard is it to get promoted at CHARTER COMMUNICATIONS, INC.?
All about who you know, not what you know. I got passed up for a position that was very technical in nature for someone who had zero technical knowledge. Reason? She was sleeping with the person hiring for the position.
If you have a relationship, friend, or relative. Fast to promote.
I don't think it's hard at all as long as you work hard and get yourself noticed.
What's the work from home policy like at CHARTER COMMUNICATIONS, INC.?
Top Employee Response
Charter will not accommodate work from home as an ADA accomodation despite being unable to demonstrate this being unreasonable.
They are enforcing everyone back into the office. Even people exposed to Covid. Wife tested positive for Covid and HR told me to come back into the office despite the fact I was exposed. Going against CDC guidelines to quarantine. The other option was to use all my time off to stay at home. This is despite the fact my department is setup from the get go, to work from home in case of crisis, weather etc. My job can be done 100% remotely with zero issues. They don't care, they tell you come into the office anyways
There is no work from home policy. All remote working situations need to be agreed upon within the hiring team / manager.
Is it true Charter Communications has black out dates during the holidays so employees are not allowed to take off the week of Christmas
True. You have to bid for a schedule on ALL company recognized holidays, and it may not be your regular shift. Even if it’s your regular day off, you are still required to bid. Failure to bid, puts you in a schedule not chosen within the team. (Usually the most undesirable one-the late night shift). You may get the day off ONLY if there are enough employees to cover the day needed. This is determined by their prediction of call flow for that given holiday. In addition, the bid is based on the last three months of your job performance, aka metrics “numbers” from your department. (This does not include your dept. at other sites). If you’re forced to work, you will get double time (vacation day, plus 8 hours). If you call out on a holiday, you get zero $0, a possible (unless you’re in the hospital on life support, or an immediate family member dies) a written reprimand and you’re on their radar. Bids are any where from/between the hours of (day) 700-1630 & (night) 1630-0200
Yes that is true but not Specifically Christmas. First of the Year employees are given the opportunity to "BID" for the Holidays that they would like to have off. Its no gurarantee that they will receive these days but they are guaranteed 2 holidays out of the Year. any other holidays they will be required to work unless told otherwise.
Asked 11 days ago and still no answer, their silence proves they dont care about their employees only their fat wallet
How long after an interview at CHARTER COMMUNICATIONS, INC. does it take to hear back?
Application to Interview (not counting weekend days): 5 days total. 2nd day Application accepted-email from recruiter 3rd day - Recruiter phone interview. 4th day- Face to face interview 5th day- Offer (phone call)
The fact that your question wasnt answered speaks volumes, RUN and apply to a different company and be blessed you didnt get called back, this is NOT an employee friendly business
A week
How much diversity is there among employees at Spectrum?
Plenty
Alot
It varies by City
What unique perks and benefits does Spectrum provide?
Top Employee Response
Free phone internet and cable pretty good medical dental vision a rewards program
Free cable
Free services
What unique perks and benefits does CHARTER COMMUNICATIONS, INC. provide?
If you live in their service area, free cable, internet, and home phone.
Partnership discounts, Spectrum.net account to watch thousands of programs
None
How long does it take to hear back after applying to CHARTER COMMUNICATIONS, INC.?
2 days
I was contacted within the same week. I got a phone interview then was invited to take Spanish assessment the same week. Then they took 1 week for the interview. Then I got hired week later
What is the dress code at CHARTER COMMUNICATIONS, INC.?
Business casual
Business Casual
How often do employees get raises at CHARTER COMMUNICATIONS, INC.?
Top Employee Response
Yearly or after a promotion
Yearly
How does Spectrum measure success and growth in the Customer Support department?
It is maybe the worst right behind ADT Security. NEEDS NEW MANAGMENNT. It is embarrassing.
Poorly
How long does it take to hear back after applying to Spectrum?
About 1 week
2 months for me
If you could make changes, how would you improve the culture at CHARTER COMMUNICATIONS, INC.?
Leave good hardworking people alone to do a good job. Stop spying and looking for trouble when there isn’t any reason. If it was just a hill, why do you insist on making it a mountain.
Bring back casual Fridays and go paperless.
How long do the interviews usually take at Spectrum?
About an hour
1-2 hours
What should I wear for an interview at Spectrum?
Business attire
Business casual
In your opinion, what are the most common interview questions that Spectrum asks?
Same as anyone else who is interviewing you. There's nothing new added
About work experience
How's the morale at Spectrum?
Poor
Poor
How would you describe your overall experience interviewing at Spectrum?
6 out of 10
Perfect
How would you describe your overall career growth at Spectrum?
Poor
Poor
Who did you meet with during your interview? And how long did it take to hear back from Spectrum?
2 team managers. 1 week
About a week
How does Spectrum make decisions around promotions?
Metrics
They dont
What do employees at Spectrum think about their benefits?
We like them
Benefits are wonderful
How do I do well in an interview at Spectrum?
Stay calm and know info about the company
Answer all questions positively and think about responses
How can I improve my chances of being hired at Spectrum?
Keep any thought of helping the customer out of your head
Think about the pre employment screening questions
What's the best part of your job at Spectrum?
Free cable
The employees
Curious about what work's like at Spectrum?
Anonymously Ask Spectrum Employees Any Question
Should I work at Spectrum?
32% of Spectrum employees would encourage their friends to become coworkers, whereas 16% are neutral and 52% would not recommend working at Spectrum to their friends.
| 32% | Promoters |
|---|---|
| 16% | Passive |
| 52% | Detractors |
Working at Spectrum's competitors
Recently Asked Questions about working at Spectrum
- What are the most important soft skills I need to be successful at CHARTER COMMUNICATIONS, INC.?
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- What is the hardest interview question CHARTER COMMUNICATIONS, INC. asks?
- What is the onboarding process like at CHARTER COMMUNICATIONS, INC. and how long does it last?