-20
eNPS Score
Q&A With Spectrum Employees
Charter is committed to providing our employees with a full spectrum of high-quality and affordable benefits because we know when you're healthy—physically, financially, and emotionally—you can perform at your best. We also know that health and retirement benefits play an important role in attracting great people, and are a key factor in choosing an employer.
How employees describe working at Spectrum
Pretty laid back and good logical questions
Like any call center job the burnout rate is high. The benefits are great as is the pay fir thus type if wirk. The attendance policy however is absurdly strict.
Consistency. The service very seldom has problems.
Since it became Spectrum nothing good came out of this company, management is at its worse. Very high attrition rate, they cant hang on to employees, never saw a company with such a high turn over rate. There are other jobs out there folks, walk past this one its not worth a pretty penny.
Stressful... work day is 9 hours but 1 hour if that is your unpaid break. You still work 8 hour a day unlike most jibs where it's 8 hours and you work 7.5 w/a 30 min unpaid break for lunch.
What it's like to work at Spectrum
- Spectrum employees generally work 9.1 hrs a day
- Employees at Spectrum report the work pace is extremely fast
- On a typical day, employees at Spectrum have 0 meetings
- 74% of Spectrum employees look forward to interacting with their team every day
- Spectrum employees most often take 15-20 paid vacation and sick days each year
- 72% of Spectrum employees report they are happy with their work life balance
- Spectrum employees never get valuable feedback on how to improve at work
- 51% of Spectrum employees call their work environment negative
Q&A With Spectrum Employees
IDX: 25 TOT: 135
What's the office vibe like at Spectrum?
Toxic
Poor
What's the pay like for employees at Spectrum?
15.00 an hour
12.50
How long do the interviews usually take at CHARTER COMMUNICATIONS, INC.?
Interviews at each "level" in the team (technical, managerial, director) usually last about 60 - 90 minutes. There are typically 3 - 5 interviews before a hiring decision is made. Occasionally we throw machete's in the board room and lock the candidates in. Whomever makes it out is hired. There can be only one.
Usually between 3 - 5 interviews, each up to 1 hour in length.
What are your coworkers at Spectrum like?
Coworkers are great
Most are extremely knowledgeable and helpful. Where I work two cities divided into two Crews and although there's continual healthy competition between the two there is also continual support for new and inexperienced techs and management fosters an environment of respect and team work.
Does CHARTER COMMUNICATIONS, INC. have any remote positions?
No. Charter has been eliminating work from home or from remote offices and requiring people to be at a specific facility (St. Louis, Charlotte, Stamford mainly).
Not Officially -- in fact, it was one of the main culture clashes when BHN, TWC, and Charter combined -- TWC & BHN had remote workers, and Charter (the purchasing company) generally frowned on that
How does CHARTER COMMUNICATIONS, INC. make decisions around promotions?
Depends on who you know in the company, not what you know. Or, who you're sleeping with in some cases, as to what happened in a department I used to work in
Fairly and based on performance
How's the vacation policy at CHARTER COMMUNICATIONS, INC.?
2 personal days your first 6 months, afterward 3 weeks of vacation each year plus 4 personal days and accuring sick time.
Its about average for most large businesses. 3 weeks to start and then up from there after a few years.
If you could change anything about your job, what would it be?
The culture regarding remote working and working from home could use a large adjustment.
Would like it if Charter was better at paying long time employees a competitive salary.. Seeing too many good people walk out the door to take higher paying jobs with other companies. I feel like I'm being punished for being a loyal employee of 17 years.
What are the most important soft skills I need to be successful at CHARTER COMMUNICATIONS, INC.?
Personable with a good memory.
What is the daily attire at CHARTER COMMUNICATIONS, INC.?
Strict business casual
How are layoffs handled in the Customer Support department at CHARTER COMMUNICATIONS, INC.?
Ask the insecure supervisors and managers how they get with their friends in HR department to help justify their illegitimate reasons as to why they want to terminate certain individuals. Simply, it’s because management gets upset with the employee that doesn’t participate in the groveling that their ego so demands. Employees are there to be seen, not to be heard. If employees are heard, they don’t want them to be seen. Again.
What are you most excited about working at CHARTER COMMUNICATIONS, INC.?
Free cable and internet. And a 401k
What's the best part of your job at CHARTER COMMUNICATIONS, INC.?
Free cable and internet
What is the hardest interview question CHARTER COMMUNICATIONS, INC. asks?
All easy basic questions.
What is the onboarding process like at CHARTER COMMUNICATIONS, INC. and how long does it last?
45 minutes
What is the best perk or benefit that CHARTER COMMUNICATIONS, INC. offers?
Free cable and internet
What are the most important soft skills to be successful at CHARTER COMMUNICATIONS, INC.?
Obedience. You are a number, not a human. Never ask questions that management does not know the answer too.
What do you wish you knew before starting at CHARTER COMMUNICATIONS, INC.?
The culture, the bullying and lack of help from management.
What gender and age range are most Charter employees? (For example, male 30-40 or female 25-35, etc.)
Males 25:35 Females 23:33
What kind of people does CHARTER COMMUNICATIONS, INC. like to hire?
The people are amazing. They are polite friendly and very accepting
What's the office layout like at Spectrum?
Beehive
What does the ideal candidate in the Customer Support department look like at Spectrum?
Someone young who doesn't have call center experience who will read from the screen and not care if they help or not
How difficult is it to maintain a social life while in your job at Spectrum?
Pretty hard
What was the most difficult question that was asked during your interview at Spectrum?
How would I improve the quality of the job.
How's the vacation policy at Spectrum?
80 hours a year
Curious about what work's like at Spectrum?
Anonymously Ask Spectrum Employees Any Question
Should I work at Spectrum?
32% of Spectrum employees would encourage their friends to become coworkers, whereas 16% are neutral and 52% would not recommend working at Spectrum to their friends.
| 32% | Promoters |
|---|---|
| 16% | Passive |
| 52% | Detractors |
Working at Spectrum's competitors
Recently Asked Questions about working at Spectrum
- What are the most important soft skills I need to be successful at CHARTER COMMUNICATIONS, INC.?
- What is the daily attire at CHARTER COMMUNICATIONS, INC.?
- How are layoffs handled in the Customer Support department at CHARTER COMMUNICATIONS, INC.?
- What is the hardest interview question CHARTER COMMUNICATIONS, INC. asks?
- What is the onboarding process like at CHARTER COMMUNICATIONS, INC. and how long does it last?