-20
eNPS Score
Q&A With Spectrum Employees
Charter is committed to providing our employees with a full spectrum of high-quality and affordable benefits because we know when you're healthy—physically, financially, and emotionally—you can perform at your best. We also know that health and retirement benefits play an important role in attracting great people, and are a key factor in choosing an employer.
How employees describe working at Spectrum
Pretty laid back and good logical questions
Like any call center job the burnout rate is high. The benefits are great as is the pay fir thus type if wirk. The attendance policy however is absurdly strict.
Consistency. The service very seldom has problems.
Since it became Spectrum nothing good came out of this company, management is at its worse. Very high attrition rate, they cant hang on to employees, never saw a company with such a high turn over rate. There are other jobs out there folks, walk past this one its not worth a pretty penny.
Stressful... work day is 9 hours but 1 hour if that is your unpaid break. You still work 8 hour a day unlike most jibs where it's 8 hours and you work 7.5 w/a 30 min unpaid break for lunch.
What it's like to work at Spectrum
- Spectrum employees generally work 9.1 hrs a day
- Employees at Spectrum report the work pace is extremely fast
- On a typical day, employees at Spectrum have 0 meetings
- 74% of Spectrum employees look forward to interacting with their team every day
- Spectrum employees most often take 15-20 paid vacation and sick days each year
- 72% of Spectrum employees report they are happy with their work life balance
- Spectrum employees never get valuable feedback on how to improve at work
- 51% of Spectrum employees call their work environment negative
Q&A With Spectrum Employees
IDX: 50 TOT: 135
How flexible is your work schedule at Spectrum?
Somewhat
How do you feel about going to work at Spectrum everyday?
I want to sit in the parking lot and cry about having to go in there
What's the vibe like at Spectrum? How many hours are you working?
Toxic. None of the regular people are happy in their jobs. Fulltime hours
How helpful was your Customer Support team when you were first hired at Spectrum?
Trainer was the only helpful one
What skills do you need to be successful in the Customer Support department at Spectrum?
Dont try to help the customer. Read and follow the given flow and get them off the phone in under 7 minutes
What is the best perk or benefit that Spectrum offers?
Free cable
What do you wish you knew before starting at Spectrum?
How horrible the managers are
What are the most important soft skills to be successful at Spectrum?
Keep your head down, mouth shut and dont miss any time
How hard is it to get promoted at Spectrum?
Hard
How long after an interview at Spectrum does it take to hear back?
About 1 week
What benefits does Spectrum provide?
Free internet, cable, and home phone. Medical, dental and eye insurance
What's the interview process like at Spectrum?
2 managers talking to you and going over your resume
Does Spectrum drug test or do a background check?
Yes
What is the dress code at Spectrum?
Business casual
What is the PTO policy at Spectrum?
80 hours
Why work for CHARTER COMMUNICATIONS, INC.?
Good benefits, pay and location.
How flexible is your work schedule at CHARTER COMMUNICATIONS, INC.?
This varies by department
What Engineering department questions did CHARTER COMMUNICATIONS, INC. ask during your job interview?
Anything on your resume is fair game. They also asked a lot of questions based on BGP.
How helpful was your Engineering team when you were first hired at CHARTER COMMUNICATIONS, INC.?
Very helpful
How secure do you feel at your job at Spectrum?
Secure
What are you most excited about working at Spectrum?
Free services
How's the leadership on the Customer Support team at Spectrum?
Poor
What are the team outings like at Spectrum?
No outings
How would you compare interviewing at Spectrum to other places you've interviewed?
More questions longer interviews
If you could make changes, how would you improve the culture at Spectrum?
Not raising prices constantly
Curious about what work's like at Spectrum?
Anonymously Ask Spectrum Employees Any Question
Should I work at Spectrum?
32% of Spectrum employees would encourage their friends to become coworkers, whereas 16% are neutral and 52% would not recommend working at Spectrum to their friends.
| 32% | Promoters |
|---|---|
| 16% | Passive |
| 52% | Detractors |
Working at Spectrum's competitors
Recently Asked Questions about working at Spectrum
- What are the most important soft skills I need to be successful at CHARTER COMMUNICATIONS, INC.?
- What is the daily attire at CHARTER COMMUNICATIONS, INC.?
- How are layoffs handled in the Customer Support department at CHARTER COMMUNICATIONS, INC.?
- What is the hardest interview question CHARTER COMMUNICATIONS, INC. asks?
- What is the onboarding process like at CHARTER COMMUNICATIONS, INC. and how long does it last?