20
eNPS Score
Q&A With Comcast Employees
Our employees are at the heart of everything we do. It’s the thousands of talented, creative, and inspiring individuals, lending their unique voices and working together behind the scenes that fuels true innovation that impacts millions.
How employees describe working at Comcast
Love it here at CNBC! Folks here are great
Review from IT Dept
If you are a "woman or person of color" (their words not mine) you will do well as you get into management. They literally have VP bonuses based on that. People should be hired based on qualifications. Race and Gender should not be something you are measured as an employee.
Review from Sales Dept
My overall experience is I like working here because of some of the relationships that I have formed and the benefits but I am not happy with the overall structure in how the company is ran on a day to day basis.
Review from Customer Support Dept
All of the benefits are great!
Review from Customer Support Dept
It has amazing benefits and they are even paying all the upfront cost of my college tuition
Review from Sales Dept
What it's like to work at Comcast
- Comcast employees generally work 9.0 hrs a day
- Employees at Comcast report the work pace is comfortably fast
- On a typical day, employees at Comcast have 1 meeting
- 88% of Comcast employees look forward to interacting with their team every day
- Comcast employees most often take 20-30 paid vacation and sick days each year
- 63% of Comcast employees report they are happy with their work life balance
- Comcast employees typically get valuable feedback on how to improve at work Every Week
- 75% of Comcast employees call their work environment positive
Q&A With Comcast Employees
IDX: 0 TOT: 132
How common are layoffs at Comcast?
Top Employee Response
Comcast hires to fire and think nothing of being ethical. Leadership is uneducated and it is shocking the people whom they select for management positions who are not the best qualified . Slowly they are downsizing their employees as well and they continue to outsource employees from foreign countries. Payment counters Xfinity stores are a good example the new ones opening up are franchises. Those employees do not work for Comcast . With Comcast it is all about screwing anyone they can for a extra dollar.
this year they had a MASSIVE layoff from Main to North Carolina. All departments were impacted. In three years, I experienced three layoffs at Comcast. They are losing money fast
Comcast does it yearly especially to long term higher paid experienced employees. Its amazing to me me how many uneducated people this company has in higher leadership positions at the region and division levels and it shows as they surround themselves with other uneducated somewhat incompetent sycophants
What's the office vibe like at Comcast?
Top Employee Response
Comcast has a professional office vibe. The company is committed to providing an inclusive environment that supports all levels with access to development and mentoring and promotes our differences as determining factors for success. Leadership, HR and trainers are connected and the company holds monthly town hall meetings to address business progress and celebrate employee growth. While our clubs help connect our communities, Comcast remains committed to others in need with Comcast Cares and United Way participation. Daily and weekly team huddles lead to elevations from bottom to top, and the culture has an "all-in" mindset when it comes to finding out directly from our customers what we are doing right and what we can do better! It's a fun, positive fast-paced environment that remains flexible and welcoming of change. This employee engagement leads to a higher customer experience, and I'm proud of the family I get to be a part of.
This depends on location, but in general everyone if friendly no matter which department or area, the amenities are comfortable and there is always capability to get away from your desk and work elsewhere if the occasion calls for it. The Philadelphia campus in particular has a few different buildings each with their own vibe, but the all share a laid back quality. Employees are generally excited to tackle challenges rather than reluctant.
It’s good. The people are the best coworkers ever.
How's the vacation policy at Comcast?
Top Employee Response
2 weeks then another week at 5 years and another at 10. Max 4 weeks
Worse than ever.
You receive a combination of vacation time, floating holidays, and flex days that you can use to cover time off.
What unique perks and benefits does Comcast provide?
Top Employee Response
Universal passes, free cable, free internet, discount shopping
free cable.. internet and phone.. who uses a landline these days however ?
Discount on services if your are in foot print
How's the morale at Comcast?
Top Employee Response
Terrible. No confidence in leadership, frequent structural changes, and routine layoffs have everyone waiting to be let go. Poor decision making for the business, unrealistic expectations, and horrible new hires are destroying everything that had been built and driving us into the ground. It used to be a family like environment and now there are cliques all over the department causing severe exclusion, favoritism, and resentment.
Very very low
Horrible
What is the best part about your compensation package at Comcast?
Top Employee Response
Comcast Business had VERY competitive wages for comparable positions. Discount on Xfinity packages/ products can not be beaten.
I love the medical benefits. Recently had a 24,000 surgery for free..not one penny spent.
Discount on cable products
How rewarding is your job at Comcast?
Not very. I feel like I am not able to use my brain.
I make more money part time than I do full time in sales. Many reps drive Uber part time....so do many Supervisors
not
How common is it to switch departments or teams at Comcast?
Reasonably common. Depends on how well you build your network
Fairly common. Pay decrease is likely however.
teams-constantly. Leader selection is horrible. They actually promote people with no leadership experience over successful leaders
What would cause you to leave your job at Comcast?
Top Employee Response
Another offer. Better management at the company.
any decent offer
Leadership director level and above
How do you feel about Comcast's future?
Bright. Great leaders, strategic positioning in the market.
I think they are going to decline
Strong company, strong values, commitment to customer service.
What part of Comcast's business is growing fastest? What part is having difficulties?
Business growing, resi shrinking
High speed internet and video subscribers are dropping
They all perform to expectation.
What are some of the best things about your team at Comcast?
Top Employee Response
My FTEs are great, sometimes difficult to understand contractors with accents.
We have the best techs, the best night crew and the best management I could ever hope for.
Always trying to help each other
How much diversity is there among employees at Comcast?
If you are not a minority you are less likly on getting a job or a promotion
Decent diversity.
plenty
What's one thing you wish you'd known before joining Comcast?
That management was going to change for the worse, that construction would never complete installs.
They care so much about sales and how the customer are taking care of
how horrible they are at rewarding good employees and screwing us on our pay
How often do raises happen at Comcast?
Yearly
yearly
Yearly or if one progresses.
How do you feel about going to work at Comcast everyday?
I enjoy going to work every day because the work environment is positive and my co-workers are fantastic.
I would rather watch paint dry
I love my job.
How can I improve my chances of being hired at Comcast?
Know someone on one if the sales teams.
dont try. unless they fix things you dont want to be at comcast
Honesty, appearance , good driving record, willingness to learn.
What's the interview process like at Comcast?
Top Employee Response
the interview process was swift smooth and easy for me. I applied and within 1 month I was hired. glad to be a comcaster!!!
Takes forever
Very friendly and professional
What do you like best about the leadership team at Comcast?
Top Employee Response
Other than it could be more diverse, they are excellent. They are keeping us successful by using new technology. They take risks
We are a forward thinking company and the leadership embraces it very well.
The network maintenance leadership in the Seattle office is absolutely outstanding.
Does Comcast drug test or do a background check?
Yes they do drug Test and background check before your are hired. Then no on going drug test
Yes!
Yes, both
What's the office layout like at Comcast?
Open areas
open/rows of super small cubicles
It works for the purposes .
What's the company culture like at Comcast?
Top Employee Response
philosophically great....locally they call it Cultcast. If you dont drink the koolaid you will not be there long
Company culture is a cult. As long as you tow the company line and cheer about everything, you’re looked upon favorably. Comcast wants to be like Apple so all the marketing and technology reflects that but operates internally like it is 1985.
Diverse
How's the work pace at Comcast?
Moderate to Fast-Paced depending on your work schedule and the day
Fast
FAST
If you could make changes, how would you improve the culture at Comcast?
Quit treating people like a number only. They do this to customers too. Cx or customer experience will never improve until this is fixed.
Adjust compensation to be more comparable across business units and positions
I think we are doing pretty good.
What does the leadership team at Comcast need to get better at?
Top Employee Response
Leadership is hit-or-miss, while there are some poorly placed managers and supervisors, there is also some great leaders at Comcast
Creating a team environment instead of talking bad about employees to certain few on their team. Don't bad mouth employees to employees.
My manager never engages with her team. Not even a hello, our supervisor on the other hand takes the time to speak to each individual.
Curious about what work's like at Comcast?
Anonymously Ask Comcast Employees Any Question
Should I work at Comcast?
48% of Comcast employees would encourage their friends to become coworkers, whereas 24% are neutral and 28% would not recommend working at Comcast to their friends.
| 48% | Promoters |
|---|---|
| 24% | Passive |
| 28% | Detractors |
