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Working At AT&T
AT&T employees answer questions about what life is like behind the scenes at their company, including queries about culture, leadership, professional development, and compensation.
How employees describe working at AT&T
It was solid a decade ago. It's been a steady negative decline over the last 10 years with a series of disastrous products. Digital Life. DirecTV. DirecTV now. Etc. That people are fired for not selling well.
Review from Sales Dept
It used to be the bonuses
Review from Marketing Dept
They come up with good ideas to boost morale.
Review from Customer Support Dept
Listen actually encourage feedback without reprisals
Review from Engineering Dept
The have poor management and petty staff.
Review from Customer Support Dept
What it's like to work at AT&T
- AT&T employees generally work 9.1 hrs a day
- Employees at AT&T report the work pace is comfortably fast
- On a typical day, employees at AT&T have 1 meeting
- 81% of AT&T employees look forward to interacting with their team every day
- AT&T employees most often take 20-30 paid vacation and sick days each year
- 64% of AT&T employees report they are happy with their work life balance
- AT&T employees never get valuable feedback on how to improve at work
- 64% of AT&T employees call their work environment positive
Q&A With AT&T Employees
IDX: 0 TOT: 109
If you could make changes, how would you improve the culture at AT&T?
Top Employee Response
Get rid of all contractors and replace them with actual AT&T employees. Get rid of employees with over 35 years of services. Get rid of managers who manage up rather than coach and prepare their employees for the next level.
First off, fix the work life balance. Working for AT&T is very hard if you have a family.
Educate and train the workforce well with what they need to deliver a good job to the customer. There is no better reward than a personal satisfaction that you can deliver and resolve issues without a doubt. Also, give people a chance to move within the organization. However, it doesn't make sense to place a finance major in an area where an electronics knowledge is required.
What's the company culture like at AT&T?
Top Employee Response
Get your bonus no matter how it affects any of the rest of the company because every department is its own little duchy and no one is ever willing to make a decision as long as their own numbers are OK.
Very one-sided, on the side of AT&T and management.
The company culture is about reducing the workforce and making more profit.
How's the vacation policy at AT&T?
Top Employee Response
Better than most companies for employees with less than 15 years of service. Excellent after 15 years of service.
Pretty sweet
Great if you have seniority
What does the leadership team at AT&T need to get better at?
Top Employee Response
Appreciating the value of the front line workers. Also stop wasting money
Action speaks louder than words, show us you value us don't just say it
Leadership is so out of touch with what this job has become.
What's going wrong and how can it be improved at AT&T?
Top Employee Response
Corporate & upper management are terrible. They make poor decisions everyday. They do not have to pay for their mistakes. People below do.
Alienating the workforce through low pay and reduced benefits is bad for business
Easy: They didn't pay me a higher salary to relocate and didn't offer me relocation.
How do you feel about going to work at AT&T everyday?
Top Employee Response
Once I'm off the lot and heading out to meet our customers I'm happy. We have great customers from all walks of life.
Like I didn't have to walk on egg shells waiting for the other shoe to drop.
Dread it
How much and how often do raises happen at AT&T?
Top Employee Response
6 months
Every 6 months if you’re with the union which you do pay a fee to every two weeks you get paid.
Once a year.
Why do you feel undervalued and what would make you feel better about your compensation at AT&T?
Top Employee Response
Top CEO are killing the blue colar worker who is the first line of defense !!!!!
2% pay raises for 5+ years not fair
Management that cares
What do your coworkers need to improve and how could you work together better at AT&T?
Top Employee Response
Less gossip, drama, and politics; more open communication and desire to help one another.
Not try to undercut each other in order to survive. The company culture is toxic cuz everyone lives in fear.
They need to be more active in our union.
How does AT&T make decisions around promotions?
Top Employee Response
Good ole boys club. That is not a joke!
Not what you know, but who you know
Pick and choose
What needs to change to make the company culture better at AT&T?
Top Employee Response
They need to actually Practice what they preach, the company always says one thing and does another, listen to what the employees are saying
Company greed is ruining the company. Att mgt are corporate sociopaths.
Listen to what your front line workers have Experience and learn from it
What's the work from home policy like at AT&T?
Top Employee Response
Depends upon the area you work. Some orgs allow it while others will restrict. Same location but different orgs will have different rules, although rules are generally not codified they are simply implied.
Working from home is acceptable on occasion.
You have to drive to your first customer on your own time.
How can I improve my chances of being hired at AT&T?
Praying you don't get a job.
Be willing to sell at any cost.
You can't, it depends on who your interviewer is and if they're having a good day or not.
How does AT&T handle HR issues?
They follow policies. Difficult issues require Legal’s input.
They fire people before they investigate.
Company centric. HR is there for the company. No local HR office. Everything is online or over the phone and they're generally unhelpful.
What unique perks and benefits does AT&T provide?
Discount program on a wide range of goods and services
Discount on company services
Wireless and tv discounts
What part of AT&T's business is growing fastest? What part is having difficulties?
All overseas positions all usa jobs
Growing fastest = anything that doesn’t require a labor force. Virtual network areas. Struggling = anything that you thinknof when you think AT&T for the last 100+ years.
Nothing growing fastest. Biz services is generating revenue and will be sold to DCX within 2 years
What do you like best about the leadership team at AT&T?
Top Employee Response
Strong knowledge of the competitive landscape and how we need to continue to innovate as our legacy has led this to drive success
They care about our future.
long term strategic vision is clear
Does AT&T drug test or do a background check?
Yes
Yes, AT&T requires both a background check and drug test when hired. They may also conduct random drug test.
They do both.
What's the office vibe like at AT&T?
A mix of The Office and Dilbert.
The office vibe between employees is great, the office vibe between employees and management is the worst.
Depends which office. Some are great others filled with negativaty
How secure do you feel at your job at AT&T?
Moderately.
No very
alot of layoffs
Does AT&T have any remote positions?
Yes, many people work remote.
Some, but they generally try to do away with remote positions
Yes, many people work remotely. My entire team generally does so.
What do people at AT&T think about the CEO? What do they do well and what can they improve?
The CEO is actively working against the emloyees by trying to eliminate jobs. He’s a money-grubbing rat that only cares about his image and the stock price. He is a typical CEO.
AT&T is a company that competes to always be around. But they put a lot of pressure on employees
Many employees still feel burned over the T-Mobile debacle. Who gives a competitor 1 billion dollars for the trouble of NOT being bought out?
What is most positive about the culture and environment at AT&T?
Encouragement of diversity.
Balance
We hold ourselves accountable for what we do or do not accomplish.
How's the morale at AT&T?
Very low right now
Terrible people are quitting left and right because of the terrible things the company does.
The stock is plummeting, the recent acquisitions have not worked out, and there is a constant fear of a layoff hanging over everyone. The morale is terrible.
How much diversity is there among employees at AT&T?
Depends on what location you work at
Overall a lot. My department, not much.
More and more everyday. White men becoming a minority even though they are still a large sector of the population
Curious about what work's like at AT&T?
Anonymously Ask AT&T Employees Any Question
Should I work at AT&T?
39% of AT&T employees would encourage their friends to become coworkers, whereas 22% are neutral and 39% would not recommend working at AT&T to their friends.
| 39% | Promoters |
|---|---|
| 22% | Passive |
| 39% | Detractors |
