-30
eNPS Score
Q&A With Windstream Employees
Windstream Values provide a strong foundation to drive our behavior and cultivate our beliefs. ACCOUNTABILITY: Take ownership. Be responsive and transparent. Fulfill your obligations to your customers, team members and the company COLLABORATION: Come together. Work with others to achieve shared goals. Foster an environment of teamwork. AGILITY: Be nimble. Seek out opportunities to improve. Think and act in a way that embraces change. RESPECT: Serve others. Cultivate a climate of dignity, trust and respect for all. Consider others’ opinions equal to your own.
How employees describe working at Windstream
That i can make someone else happy by just talking to them. And when i get a new sale cause i know i am closer and closer to hitting commission.
THE BEST COMPANY TO WORK FOR!
some customer service personnel are not familiar with communication features sold to customers and refuse to connect customer to someone who is knowledgeable. I am paying for a feature that I was told has been disconnected. Can not find out more info.
They are not micro-managers. They let you alone for the most part to do your job and dont act irked if you need their help with something.
less whining and more solution based
What it's like to work at Windstream
- Windstream employees generally work 9.0 hrs a day
- Employees at Windstream report the work pace is extremely fast
- 76% of Windstream employees look forward to interacting with their team every day
- Windstream employees most often take 20-30 paid vacation and sick days each year
- 71% of Windstream employees report they are happy with their work life balance
- Windstream employees typically get valuable feedback on how to improve at work Once a month
- 54% of Windstream employees call their work environment negative
Q&A With Windstream Employees
IDX: 0 TOT: 54
How does Windstream make decisions around promotions?
They say no to all promotions and have for years.
Several levels above the manager must approve promotions to prevent people showing favoritism.
How's the vacation policy at Windstream?
Typical, 2 weeks after a year.
Typical for a corporation of our size.
Does Windstream have any remote positions?
One of the good things is lots of people are allowed to work from home.
Many positions at Windstream are remote and many are localized.
What's the work from home policy like at Windstream?
We are allowed 2 days a week
Does Windstream drug test or do a background check?
Yes
What skills do you need to be successful in the Customer Support department at Windstream?
Patience
What's one thing you wish you'd known before joining Windstream?
They would have such a disaster of management and the processes were so poorly designed and deployed.
What's the office layout like at Windstream?
Scattered all over the USA.
What's the pay like for Engineering roles at Windstream?
The pay is reasonable, no raises though, ever.
What's the vibe like in the Engineering dept at Windstream? How many hours are you working?
Working a lot on what we think are the important things to do.
What's the Engineering team like at Windstream?
The leadership team isn't qualified to lead. There is very little to no communication on company goals, lots of layoffs and the team being formed is all from EarthLink management, the modem bank company. They have no idea what to do with a company that is 10 times larger than what their company used to be. We have 100 people every day sitting on a conference call discussing fiber issues from the previous evening. Such a waste of time.
What do people at Windstream think about the CEO? What do they do well and what can they improve?
No one is impressed, because it appears he is in over his head.
What are your coworkers at Windstream like?
Nice, hard working, overall a pleasure to work with.
What's the office vibe like at Windstream?
Lots of nervous people.
How's the work life balance at Windstream?
Again, most of the pressure is self induced so if you have a poor work life balance, it's probably your own fault.
How much and how often do raises happen at Windstream?
I am unaware of any ever being given out.
How challenged are you at Windstream?
It is mainly self-induced.
How difficult is it to maintain a social life while in your job at Windstream?
Most of the pressure I feel is self induced so if I don't have a great social life, it's my own fault.
How's the feedback proccess at Windstream?
My immediate manager is interested in what I have to say but if I were to give an idea to an upper level exec, they probably wouldn't give it any thought whatsoever.
What kind of people succeed at Windstream?
Lately, in my division, if you were from the EarthLink merger, you were given a high ranking position, regardless of your qualifications or lack thereof.
How secure do you feel at your job at Windstream?
Not very secure at all.
What's the best part of your job at Windstream?
Being paid every 2 weeks.
How do you feel about going to work at Windstream everyday?
It can be mentally draining because of all of the layoffs. There have been at least 3 layoffs that I know of so far this year and I think we may have another coming before the end of 2017. Add to that the lack of executive knowledge concerning the voice industry and it can be disheartening.
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Should I work at Windstream?
30% of Windstream employees would encourage their friends to become coworkers, whereas 10% are neutral and 60% would not recommend working at Windstream to their friends.
| 30% | Promoters |
|---|---|
| 10% | Passive |
| 60% | Detractors |
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Recently Asked Questions about working at Windstream
- What's the work from home policy like at Windstream?
- Does Windstream drug test or do a background check?
- What skills do you need to be successful in the Customer Support department at Windstream?
- What's one thing you wish you'd known before joining Windstream?
- What's the office layout like at Windstream?
