42
eNPS Score
Working At T-Mobile
Our culture of shared success comes from an unrelenting focus on people – customers AND employees. Your first responsibility: be yourself.
How employees describe working at T-Mobile
I feel like this is my family.
Review from Customer Support Dept
Great to be working at a company the values its customer and employees
its a great company to work for but retail misleads our customers dishonestly by adding items customers are not aware that causes an issue that customers call in to complain or discontinue service
Review from Customer Support Dept
Free tuition for school each year
Review from Design Dept
Inclusive and at the top of their game.
Review from Finance Dept
What it's like to work at T-Mobile
- T-Mobile employees generally work 8.9 hrs a day
- Employees at T-Mobile report the work pace is comfortably fast
- On a typical day, employees at T-Mobile have 4+ meetings
- 90% of T-Mobile employees look forward to interacting with their team every day
- T-Mobile employees most often take 20-30 paid vacation and sick days each year
- 69% of T-Mobile employees report they are happy with their work life balance
- T-Mobile employees typically get valuable feedback on how to improve at work Every Week
- 86% of T-Mobile employees call their work environment positive
Q&A With T-Mobile Employees
IDX: 0 TOT: 99
What do people at T-Mobile think about the CEO? What do they do well and what can they improve?
They like him. I have never had an interaction with him so, I have no judgement. They do treat the employees well. Again the could improve on recognizing more.
The CEO is loved. He is smart enough to surround himself with other smart people and allow them to do their jobs
LOVE our CEO. I love that he listens to customers AND employees.
What should I wear for an interview at T-Mobile?
Top Employee Response
Dress to impress. While T-Mobile's dress code is casual, always dress to impress for the interview.
Be professional
Dress to impress! A suit is never a bad thing.
What benefits does T-Mobile provide?
Health Insurance, Paid time off, Annual Stock Grant, Annual Bonus, Discount on Phone service, 401K Match, ESPP
For FTE, 19 days PTO, employee paid health, vision, dental, lt disability and Sr disability
About everything
How well do you know the people you work with?
Top Employee Response
We're friendly but not really close. Too much scrambling to get stuff done quickly without vetting the need or if the new request will benefit the user or the company. We are in the midst of some growing pains and trying to expand the team without completely understanding how that will work from a management and process standpoint.
Very well, I consider some of them my very close friends.
I don’t know them on a personal level. But I love my team on a team level. It’s a different environment at work. You can let go of your personal self and enjoy your time at work! The music is playing, excited about sales, promotions and getting customers hype about what we offer them! It’s like the best job ever and your team is just as hype. So you just have fun.
how's the work pace at the company?
Not bad for the most part. It has its days, but what job doesn't.
Hectic
At our location it is slow, due to the area closing down. But when customers come in, the excitement starts
How do I do well in an interview at T-Mobile?
Answer in STAR or SBO methodology- don’t allow opportunity for follow-up questions; in their eyes that means you did not answer the prompt appropriately or adequately.
Just be you, they value that very much
Just be yourself, smile, be comfortable! Cause if your comfortable your great personality will show and that is what they are looking for. Out going, bubbly with a social great personality type
How long do the interviews usually take at T-Mobile?
30 minutes to 1 hour
An hour
25-45 min
What's the pay like for Sales roles at T-Mobile?
Top Employee Response
Competitive. Commission structure is generous. Most employees earn between $1000-$1300 monthly in commission, which is on top of their hourly pay. There are quite a few earning $2000+ tho too.
Horrible place to work no money
Fun and great job with great benefits commission and hourly
How much and how often do raises happen at T-Mobile?
Top Employee Response
Yearly plus annual bonus.
I bonus once a month working at the T-Mobile customer service call center.
We get raises?
Does T-Mobile drug test or do a background check?
Top Employee Response
Background checks is a yes. Drug testing I don’t remember.
Background check only
yes
If you could make changes, how would you improve the culture at T-Mobile?
Be more fair with bonuses beteeen different departments. Reward tenure with more then a yearly gift card or 5 year prize. Tenured reps deserve more than 3% more than a new hirer.
We need more recognition. Don't get me wrong we get recognized a lot. But it's almost always if you get this, we will do this for you. Every now and then it would be nice to hear we are doing this just to say thank you. No catch, no goal to meet, just plain old thank you.
I wouldn’t change the Culture I would change the Commission structure and hourly pay!!!!!!!
How would you describe your overall experience interviewing at T-Mobile?
Very positive
Awesome
Good. Recruiter at the time was not very good with staying on top of communication. I had no clue what time I was supposed to be there or who I was reporting to until the day before I started.
What questions do they ask during the interview process at T-Mobile?
Mock customer support
Basic information questions
Talk about being a family. They are too quick to freak out if a month is slow
How's the vacation policy at T-Mobile?
You earn PTO hours per month. Typically earn around 3 to 5 hours per pay period. You can also carry up to 80 hours (currently, maybe change to 40 hours) of unused PTO time to the following year. You also get a floating holiday to use per year.
Mobile one has no vacation policy. No PTO.
The best! You get time every other week and can use straight out of training.
What's the best part of your job at T-Mobile?
I am able to utilize my talents and teach my experience and best practices to develop my reps.
The actual sales part in interaction with a customer
The benefits!
How do you feel about T-Mobile's future?
I would never leave this company. The work is hard and by all means, frustrating, but the company is growing. As long as nothing is decreasing, t-mobile will continue to raise the bar.
Sinking SHIP
VERY good! The sky is the limit!
How often do employees get raises at T-Mobile?
Once a month.
Once a Year at Manager Discretion
Typically yearly
How common is it to switch departments or teams at T-Mobile?
Once a year.
VERY HARD
It's somewhat common. The culture is to promote from within first
What's the work from home policy like at T-Mobile?
70% company wide, varies from org/dept
Change to Contractor and you can work from anywhere
Depends on the team and manager
What are your coworkers at T-Mobile like?
Very, friendly, supportive, and helpful
Awesome! I love my team !
Just crazy enough. Super caring, super kind, super competitive
Who did you meet with during your interview? And how long did it take to hear back from T-Mobile?
The store manager on the first interview then on the second one you will meet the DM
Recruiter, 3 coaches and manager. 2 weeks.
District manager One week
What are the team outings like at T-Mobile?
We have team outings?
Did not have any team outings
Normally eating
What's the vibe like in the Sales dept at T-Mobile? How many hours are you working?
50 hours as leadership. The vibe is what you make it!
Always stressed. Constantly worried about numbers. Never worried about the customer. Just as long as numbers are hit. 35-40 hours per week
Pretty positive overall. It's a fun environment. Part-time typically works 20-25 hours per week. Full-time (which you have to earn) typically works 32-36 hours per week.
What's the vibe like in the Customer Support dept at T-Mobile? How many hours are you working?
Very good, 40 hrs
40+ hours a week. Usually have opportunities for overtime. Positive up beat environment. Usually music playing.
Relaxed and laid back I work 4X10s there are many other options available this is the one that works best for me.
How can I improve my chances of being hired at T-Mobile?
Apply for a role you have education and experience in.
Get reffered
Any sales experience is a plus! Or customer service!!! Make sure to take your resume into the store after you apply.
Curious about what work's like at T-Mobile?
Anonymously Ask T-Mobile Employees Any Question
Should I work at T-Mobile?
64% of T-Mobile employees would encourage their friends to become coworkers, whereas 14% are neutral and 22% would not recommend working at T-Mobile to their friends.
| 64% | Promoters |
|---|---|
| 14% | Passive |
| 22% | Detractors |
