T-Mobile Employee Reviews
Out of 2268 T-Mobile employee reviews, 83% were positive. The remaining 17% were constructive reviews with the goal of helping T-Mobile improve their work culture. The Communications team, with 100% positive reviews, reports the best experience at T-Mobile compared to all other departments at the company.
Briefly describe your overall experience at your company
sweatshop, exploitive, ptsd, angry customers, bad management,
Posted a month ago
What do you like best about the leadership team?
Fun and great people to work with
The leadership used to be amazing, supportive, and in line with the reality of our jobs. However, T-mobile has transformed into a greedy, corporate machine that demands every second of micromanaged time extracts the most effort from employees, the leadership has transformed into drones.
Theyre great. Clear expectations and communication
The best team to work it
The culture allows to bring ideas.
What does the leadership team need to get better at?
caring about employees and customers and not only caring about sales and call times
Posted a month ago
Honesty and reduce golden parachutes for executives
Realistic goalsetting on conversions which wont push employees to do shady things. Transparency And stability,
Review from Sales Dept
Clarity in communication of overall goals between upper management and direct managers (coaches).
Stop with this insanity. Let tech be tech. Stop the micromanagement!
What is the best part about your compensation package?
Benfits, PTO and health benfits
Honestly PTO, and stocks. Hourly isn't as good as it once was. Just because it has risen doesn't mean it's kept up with inflation. Also commission is hyper focused on things that aren't always best for the customer.
Yearly stocks and espp purchases are great
Additional stocks in March every year.
I like that I get commission for my sales and make up for the pay there.
Why do you feel undervalued and what would make you feel better about your compensation?
t-mobile tries to pay as little as possible and has a burn and churn HR model
Posted a month ago
Share in the wealth generated from equity. It seems this benefit is mostly extended to Director and above and not to senior contributors below that level.
A pension, and union representation to protect us from mike seivert and his cronies
Paying me what im owed for my sick time out with covid and and vacatiok days i never used
I know there are others that have been with the company less that I have that make more or almost as much as I do. Each time a review comes up I'm told "you are already the highest paid", I know it's not accurate as I have spoken with others and know that they make more doing a lower role.
What are some of the best things about your team?
Fun and interactive always hyped
Ages all over the place fun people to work with and generally positive people
Good culture. Tight knit team
the communication we have with each other
I work with them very well
What do your coworkers need to improve and how could you work together better?
unionize, organize, collective bargaining, or just all quit together
Posted a month ago
Better sales people, better training
Review from Sales Dept
Coworkers are fine i wouldnt sugges improvements for people doing their jobs correctly
Get rid of managers that don't know how to manage
Professionalism and understanding social dynamics.
What is most positive about the culture and environment at your company?
Great communication. collaborative and supportive
We all support each other and build each other up as we go on about our work lives
The internal customers aka my employees
Review from Sales Dept
Excellent work life balance and paid time off
I love that we have such a diverse team of different kinds of people who like different things. I've been exposed to new ideas
What needs to change to make the company culture better?
Ethical considerations for religious freedoms.
Have more than one district manager that operates more than 10 stores. They are never seen through months, better managing structure. Not have bogus managers that are lazy.
Review from Sales Dept
Stop so much pressure on goals and more about serving the cushomer
Better pay, better, CEO Getting a remake over of all upper management and corporate offices just how they do in retail and care
Review from Executive Dept
Return to be employee focused
Review from Engineering Dept
What did you like most about the interview process?
Simply being able to show my skills and achievements.
Having the pre screener is a great idea. And then having a sit down with the manager and then the regional maniaAnd then having a sit down with the manager and then the regional manager
Conversational. I like it more than going off interview guide
Very efficient. Knowing what you want is also knowing what you don’t wan
I had multiple interviews with different people so it felt good to just meet my leadership team
What would you improve about your company's interview process?
TMobile is about people. Make the experience about indiciduals instead of looking for canned responses to stock questions. Its diverse personalities and unique perspectives that make Tmobile what it is.
Provide a more professional interviewing process with, relevant questions.
Multiple rounds of interviews, redundant questions.
It all about who you know
The hiring process is biased and unfair
What makes you most happy at work?
My pay check every 2 weeks.
Working with people and coworkers, and tech along with problem solving
Developing my team and assist them getting into roles they want
Amazing opportunities with growth and autonomy.
I would say my environment.
What's going wrong and how can it be improved?
profit only approach to most everything, employee treated as worse than disposable
Posted a month ago
Feel your employees instead of feeling the money on yourselves only
Faster customer service when they have an issue or escalation
Keep your employees happy and don't have any more layoffs
Review from Sales Dept
Spotty network, terrible service. Unefficient tools
Review from Engineering Dept
What do you like best about your company?
The people, culture and pride in the brand
Review from HR Dept
The best place to work
Review from Product Dept
I like the atmosphere
Review from Customer Support Dept
The atmosphere
Review from Sales Dept
culture, people, success in the market
Review from HR Dept
What would you most like to see improved at your company?
More diversity in the upper ranks and less hierarchy
Review from HR Dept
People not just satisfied with the status quo and over all goals dictating how departments go
The break room
Review from Customer Support Dept
Better management processes and work life balance
Review from Design Dept
hierarchy within my department
Review from HR Dept