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T-Mobile Employee Reviews
Out of 1811 T-Mobile employee reviews, 86% were positive. The remaining 14% were constructive reviews with the goal of helping T-Mobile improve their work culture. The Communications team, with 100% positive reviews, reports the best experience at T-Mobile compared to all other departments at the company. The HR team offered the most constructive feedback, with 15% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Posted 10 days ago
Posted 13 days ago
Posted 15 days ago
Review from Sales Dept · Posted 16 days ago
What do you like best about the leadership team?
Listen to me and our customers.
Posted 15 days ago
My leadership is phenomenal but I've had a few store managers in the past that were horrible. Thankfully upper management is flexible and willing to help
Review from Sales Dept · Posted 16 days ago
So far they are good. they have the right energy and competitiveness. not being in management, I don't know how to relate to the leadership team honestly. I guess they are fine. It's not that they are going to put money in your pockets
Posted 20 days ago
My direct leader actually listens and advocates for us
knowledgeable, very demanded, some directors are very ugly.
What does the leadership team need to get better at?
Listening to Employees and not force RTO
Posted 13 days ago
No one knows what they are doing, no communication and no real leadership skills
Posted 17 days ago
Try to be more respectful to employees and stop lying about no more layoffs
Posted 25 days ago
Being fair and not putring us against one another. This is horrible, and beyond stressful
SR Mgrs are Directors definitely show favoritism
What is the best part about your compensation package?
Stok grants are phenomenal, also as a salesperson commission is nice.
Review from Sales Dept · Posted 16 days ago
Its a fair compensation I guess but could be more
Posted 20 days ago
Salary and bonus potential availability
Posted 25 days ago
salary and employee stock purchase plan
RSUs and bonus are great
Why do you feel undervalued and what would make you feel better about your compensation?
In my department we woek hard as heck to be just thrown out lile we weren't worth anything
I am a part of a training department, we have no desk, no where to put our things. Meanwhile budgets are set aside for managers offices.
Strongly undervalued and underpaid and overworked
I know what my male colleagues make. They're not happy and I make 30% less than they do.
Review from Marketing Dept
The cost of living in seattle is astronomical compared to my wage.
What are some of the best things about your team?
We have each others backs.
Review from Sales Dept · Posted 16 days ago
they do fun things. Make sure no one is burnt out. There is appreciation and work is interesting. Manager is very understanding
Posted 20 days ago
We were a family. Until now. Its like 20+ people going after 6 shifts
Friendly engaging outgoing and tuned in to the industry
Supportive, honest and open, collaborative. We get more done without "leadership". I.e., we lead ourselves, but don't get paid accordingly.
Review from Marketing Dept
What do your coworkers need to improve and how could you work together better?
Company needs to stop creating such a toxic culture
Posted 17 days ago
Nor being afraid of losing uour job all the time
Posted 25 days ago
Let's meet to discuss why your not getting your work done by having a meeting for an hour once a week.
Have an agenda and prep going to the meetings - invite those that are critical and will add value.
Review from Product Dept
Tmobiles culture is very toxic
What is most positive about the culture and environment at your company?
Emphasis on employees and customers. A true people first company.
Review from Sales Dept · Posted 16 days ago
Its not positive anymore. Most of is are hurt. Its hard ro kepp composure
No dress code, come in wearing robes and slippers
My colleagues keep me sane. Leadership does not.
Review from Marketing Dept
it's really a joke. they preach all this awesome culture and when it comes down to it only those hired in pure TMO are welcomed and shown great appreciation. If you were part of a merger forget it once a step child always a step child no matter how hard you try to prove your worth/value
What needs to change to make the company culture better?
Balance, transparency, motivate, eliminate current toxic environment. Stop trying to cut cost all around and stop pushing employees toward unethical selling practices.
Posted 17 days ago
Get a new and better Ceo
Posted 25 days ago
Stop pretending to be a technology company, not with how we've recruited, compensate and our processes and old school mindset. Leadership, privileged leadership, does not understand how to be servant leader...No clue.
Review from Product Dept
Build a new company, not the old one in a new environment.
Review from Operations Dept
New leadership at the top
What did you like most about the interview process?
Thoroughly making sure you are ready for the job, setting clear expectations.
Review from Sales Dept · Posted 16 days ago
It wad easy and casual
Posted 25 days ago
that was a long time ago. i can't remember the details.
Posted a month ago
The casual interaction was the best
One on one interaction with interviewer
What would you improve about your company's interview process?
It all about who you know
The hiring process is biased and unfair
I was interviewed as part of the merger transition. I was just assigned a new title without input.
Turn around time could be better. I'd also promote from within
Stop the interview process and allow employees to bid on internal jobs using clock numbers, date of hire. That is the only fair method; now there is too much favoritism. Some jobs are filled before there are interviews currently.
What makes you most happy at work?
Fixing customer's problems and being fairly compensated for it
Review from Sales Dept · Posted 16 days ago
Having the week enda ofd
Posted 25 days ago
Team events were encouraging to me
Il like what I do and my colleagues are great to work with, very supportive.
Review from Marketing Dept
The people and the culture
What's going wrong and how can it be improved?
Leadership is a complete mess, company has lost all of the great talent that made the company successful and kept all the lazy self entitled and unskilled so called leaders
Posted 17 days ago
Tmobile need separate Employees and a separate Dept not HR to take over the LOA everything and take complaints of discrimination due to agents being on intermittent or continued LOA seriously from either within Tmobile or companies they employee.
We say we're customer and employees centric, but don't really care about either
No way to fix the customer service
We have lost our identity. Sprint has taken over & this will be the next Nextel
What do you like best about your company?
The people, culture and pride in the brand
Review from HR Dept
The best place to work
Review from Product Dept
I like the atmosphere
Review from Customer Support Dept
The atmosphere
Review from Sales Dept
culture, people, success in the market
Review from HR Dept
What would you most like to see improved at your company?
More diversity in the upper ranks and less hierarchy
Review from HR Dept
People not just satisfied with the status quo and over all goals dictating how departments go
The break room
Review from Customer Support Dept
Better management processes and work life balance
Review from Design Dept
hierarchy within my department
Review from HR Dept