B
76/100
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T-Mobile Outlook Employee Reviews
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Positive
Constructive
What makes you most happy at work?
Amazing opportunities with growth and autonomy.
I would say my environment.
It utilizes my problem solving skills
Being able to help a customer solve a problem
Benefits i receive like stock
Everyday it's a new learning experience
Review from Sales Dept
The joy of seeing all your hardwork come to fruition.
Seeing everyone become successful in accomplishing their goals
benefits, hybrid work, stock performance
Review from Finance Dept
the perks the team and the management
My co-workers are great. But that's the only thing I like.
The coaching and education I have available to me daily
Being able to get time off the phone to learn new things and also coworkers
That my manager trusts me to do the right thing always, no matter the situation
being able to solve customer pain points
Communicating network truths with data that would otherwise be invisible.
Review from Engineering Dept
Interesting projects, ability to try new things
the people i work with
Solving customers problems for them.
Perks like free lunch and occasional tickets to sporting events.
Review from Communications Dept
What's going wrong and how can it be improved?
Feel your employees instead of feeling the money on yourselves only
Faster customer service when they have an issue or escalation
Keep your employees happy and don't have any more layoffs
Review from Sales Dept
Spotty network, terrible service. Unefficient tools
Review from Engineering Dept
Getting away from being the uncarrier. CEO and SLT has ZERO vision or innovation.
Dead zones and quality have diminished since the start of 5g upgrades
Company no longer puts customers and employees first. It pust profits first, which will eventually prove as it always has, that it cost customers and employees.
Leadership is a complete mess, company has lost all of the great talent that made the company successful and kept all the lazy self entitled and unskilled so called leaders
Tmobile need separate Employees and a separate Dept not HR to take over the LOA everything and take complaints of discrimination due to agents being on intermittent or continued LOA seriously from either within Tmobile or companies they employee.
We say we're customer and employees centric, but don't really care about either
No way to fix the customer service
We have lost our identity. Sprint has taken over & this will be the next Nextel
Stop being so near term obsessed at the expense of what has fueled the company
All that made us successful has gone.
Everything! Since the Sprint merger it's all gone wrong.
Stops treating your employees like garbage and stop selling customers on false promises
Review from Customer Success Dept
Many customers are complaining about service, support and everything and between. See Reddit.
Employees are burned out due to constant change, lack of training and zero formalized process, especially after the merger with sprint. Everything feels like it’s someone else’s job and people shove things off their plate bec
Review from Marketing Dept
In two words, company politics and favoritism.
Review from Executive Dept
Everything. I doubt it will be fixed because to my knowledge the management has already given up and plans on just selling my location instead of investing a LITTLE time and effort to fix what could be their lead grossing store.
Review from Sales Dept
What do you like best about your company?
The people, culture and pride in the brand
Review from HR Dept
The best place to work
Review from Product Dept
I like the atmosphere
Review from Customer Support Dept
The atmosphere
Review from Sales Dept
culture, people, success in the market
Review from HR Dept
What would you most like to see improved at your company?
More diversity in the upper ranks and less hierarchy
Review from HR Dept
People not just satisfied with the status quo and over all goals dictating how departments go
The break room
Review from Customer Support Dept
Better management processes and work life balance
Review from Design Dept
hierarchy within my department
Review from HR Dept
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