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T-Mobile Claimed Company

T-Mobile Company Culture

Culture Score

This score is derived from employee ratings & reviews
Choice Employer
A+
4.7/5

Awards

Best Places to Work in Seattle 2022Best Places to Work in Seattle 2022
Best CEO 2021 (Large Companies)Best CEO 2021 (Large Companies)
Best Company Perks & Benefits 2021 (Large Companies)Best Company Perks & Benefits 2021 (Large Companies)
Best Leadership Teams 2021 (Large Companies)Best Leadership Teams 2021 (Large Companies)

CEO Score

Top 5%Top 5% of Similar Size Companies on Comparably
Mike Sievert T-Mobile's CEO
Mike Sievert
84 /100

T-Mobile Mission, Vision & Values

Are your company's goals clear, and are you invested in them?

Mission Statement

As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is leading the 5G revolution and redefining the way consumers and businesses buy wireless services through leading product and service innovation. The Company's nationwide 5G network delivers outstanding wireless experiences to millions of customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile.

T-Mobile Culture At a Glance

1149 employees at T-Mobile have reviewed T-Mobile across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was 2 days ago.

Overall, the 1149 T-Mobile employees give their leadership a grade of A+, or Top 5% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at T-Mobile are pleased with their total compensation at T-Mobile, which includes a combination of pay, stock and equity, and benefits.

Overall, employees at T-Mobile are pleased with their team. 1149 Participants grade the quality of their coworkers an A+. The majority believe the meetings at T-Mobile are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at T-Mobile believe the environment at T-Mobile is positive. Most Participants believe the pace of work at T-Mobile is comfortably fast. About 62% of the employees at T-Mobile work 8 hours or less, while 5% of them have an extremely long day - longer than twelve hours.

Overall, the employees at T-Mobile are happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

Company Information

Address
12920 SE 38th Street
Bellevue, WA 98006
United States of America
Website
t-mobile.com
Founded
2001
Social sites

Company Description

We’re changing the wireless industry for good. That’s why we are the Un-carrier. And #WeWontStop.

Key Executives

Name & Title
Bio
Mike Sievert  CEO / President
Mike Sievert
CEO / President
Mike Sievert is president and chief executive officer of T-Mobile and is a member of T-Mobile’s Board of Directors. Mike leads a customer-crazed team of disruptors and innovators, working tirelessly over the last eight years to change the rules of wireless, resulting in T-Mobile becoming the fastest-growing company in the industry. He most recently served as president and chief operating officer of T-Mobile. As CEO, Mike is responsible for leading T-Mobile into the 5G future as it combines operations with Sprint to supercharge the successful Un-carrier strategy. His focus is on ensuring that T-Mobile is the fastest growing company in its space, with the best network and best experiences, delivered by the best team. To do this, Mike and team are all about unlocking the potential of the combined companies’ increased scale, which is expected to result in over $43 billion in synergies, enabling lower costs and the ability to deliver even more to customers, at lower prices. A centerpiece of that focus is building the world’s best 5G network—with massive increases in network capacity and 5G coverage. Every day, Mike’s priority is on cultivating T-Mobile’s culture and building a company that is world-famous for putting customers first, treating them right, and changing the rules in their favor—all with one simple goal: creating the most loved brand in the history of the telecom industry.
Jon A. Freier  Executive Vice President, Consumer Markets
Jon A. Freier
Executive Vice President, Consumer Markets
2019 Best Sales Department Leader
Jon Freier is the executive vice president of consumer markets at T-Mobile. He leads T-Mobile’s overall consumer line of business, responsible for customer and revenue growth in consumer sales, distribution, and the overall operations for T-Mobile’s consumer brands. In his role, Jon leads an award-winning team of over 100,000 people throughout 15,000+ stores across the United States and Puerto Rico. T-Mobile’s frontline teams provide customers unparalleled service and support, bringing the Un-carrier spirit to life with millions of customers served daily. As a senior leader, Jon has strategically transformed our consumer business and overall retail operations into an award-winning and customer-obsessed culture by passionately serving our frontline teams. In doing so, Jon has led one of the largest and fastest retail growth expansions in American history. This extraordinary growth has allowed the Un-carrier to reach tens of millions of additional potential customers throughout America’
Matt Staneff  Executive Vice President & Chief Marketing Officer
Matt Staneff
Executive Vice President & Chief Marketing Officer
Matt Staneff is T-Mobile US, Inc. ('T-Mobile')'s EVP & Chief Commercial Officer. As the leader of the Commercial team, he balances short- and long-term priorities to achieve T-Mobile's financial and growth goals through driving pricing, offers, and the go-to-market process.
Callie Field  Executive Vice President, Customer Care
Callie Field
Executive Vice President, Customer Care
Ms. Callie Field has been Executive Vice President of Customer Care at T-Mobile US, Inc. since November 29, 2016 and served as its Senior Vice President of Customer Care since 2016 until November 29, 2016. Ms. Field is responsible for the operations and strategic vision for T-Mobile's award-winning call centers for T-Mobile and MetroPCS. She is an advocate of the customer experience committed to eliminating customer pain points and transforming the way customers interact with T-Mobile. Ms. Field joined T-Mobile in 2003 as an Account Representative and quickly rose through the ranks to get in leadership positions in Sales, Operations and Business Development. She joined the Customer Care organization as Vice President of the West Region at T-Mobile in 2015. Ms. Field received a Bachelor of Arts degree in Literary Studies from Bard College and Masters of Business Administration and Juris Doctor degree from Texas Tech University.
Michael J. Katz  Executive Vice President, T-Mobile for Business
Michael J. Katz
Executive Vice President, T-Mobile for Business
Mike Katz is the executive vice president of T-Mobile for Business, where he leads all sales, operations, IoT, and business development for the organization, as well as for T-Mobile's wholesale business. In other words, if it has anything to do with B2B at T-Mobile, it rolls up through Mike. Mike started his T-Mobile career 20 years ago working in the third-party distribution and sales organization. There, he helped launch and build distribution networks in some of the company’s biggest markets, like Denver and Chicago. Before his current role, he worked across an array of T-Mobile teams, including marketing, corporate strategy, and sales. He was also one of the architects behind the Un-carrier revolution and is focused on taking that same customer experience-obsessed culture to the world of B2B—which is T-Mobile's fastest growing part of the business.
Janice Kapner  Executive Vice President & Chief Communications Officer
Janice Kapner
Executive Vice President & Chief Communications Officer
Janice Kapner serves as the Executive Vice President, Communications & Community Engagement of T-Mobile. Janice started at T-Mobile in January of 2018. Janice currently resides in the Greater Seattle Area.
Néstor Cano  Executive Vice President, Integration & Transformation and Strategic Advisor to the CEO
Néstor Cano
Executive Vice President, Integration & Transformation and Strategic Advisor to the CEO
Néstor Cano is the executive vice president of integration and transformation and strategic advisor to the CEO at T-Mobile. In this role, Néstor is charged with bringing two disruptors—T-Mobile and Sprint—together to build the supercharged Un-carrier, driving toward massive synergies that will have tremendous benefits for customers, employees, and shareholders. Néstor previously served as chief operating officer at Sprint where he drove expense reductions and strengthened processes to improve the business. He led several areas of the company, including omnichannel operations, information technology, analytics and omnichannel delivery platforms, digital architecture and delivery, customer management, customer experience, leasing, and the product and supply chain. Néstor also led the company’s transformation office.
Dow Draper  Executive Vice President, Emerging Products
Dow Draper
Executive Vice President, Emerging Products
Dow Draper is the executive vice president of emerging products at T-Mobile, leading the team that is always on the lookout for the next big thing. Whether it’s expansion into home broadband, digital and advertising, or IoT, Dow’s team identifies, evaluates, and executes the right winning strategies. Dow came to T-Mobile from Sprint, where he most recently served as chief commercial officer. He was responsible for commercial strategy, including marketing and sales for the Sprint, Boost Mobile, and Virgin Mobile brands. Dow previously held roles as president of Sprint Prepaid Group and president of wholesale and prepaid services.
Peter A. Ewens  Executive Vice President, Corporate Strategy & Development
Peter A. Ewens
Executive Vice President, Corporate Strategy & Development
Peter Ewens is T-Mobile’s executive vice president of corporate strategy and development, where he leads strategic partnerships, new business incubation and development, roaming, and merger and acquisition activities. Peter likes to think of his team as having the same superpowers of his favorite superhero, Dr. Strange—bending the future of wireless through sheer will, intelligence, and tons of hard work. Peter began his journey at T-Mobile in 2008 as senior vice president of corporate strategy. Previously, he was vice president of OEM business at Sun Microsystems, a computer software and information technology services company. Before that, he was a partner at McKinsey & Company, a global management consulting firm. Peter received a Master of Science in management from the Sloan School at Massachusetts Institute of Technology, as well as master’s and bachelor’s degrees in electrical engineering from the University of Toronto.
Deeanne King  Executive Vice President, Chief Human Resources Officer
Deeanne King
Executive Vice President, Chief Human Resources Officer
Deeanne King is executive vice president and chief human resources officer at T-Mobile. As the top people person, she not only recruits the best and the brightest talent, but makes sure employees flourish in T-Mobile’s famous Un-carrier culture. Deeanne brings more than 30 years of experience in senior leadership roles across multiple functions from her time at Sprint. Most recently she served as Sprint’s chief human resources officer, where she was a strong advocate for employee learning and development and was credited for transforming the company culture into a vibrant place to work.

HR Leaders

Name & Title
Bio
Sandy Frye  SR. Director, Human Resources
Sandy Frye
SR. Director, Human Resources
Sandy Frye serves as the SR. Director, Human Resources of .
Molly Akers  Director Talent Development, Human Resources
Molly Akers
Director Talent Development, Human Resources
Molly Akers serves as the Director Talent Development, Human Resources of .
Tricia Tully  Director Human Resources
Tricia Tully
Director Human Resources
Tricia Tully serves as the Director Human Resources of .
Jennifer Cullerton  Director, Human Resources
Jennifer Cullerton
Director, Human Resources
Jennifer Cullerton serves as the Director, Human Resources of .
Yasemin Yildiz  Background Screening - Sr. HR Program Manager
Yasemin Yildiz
Background Screening - Sr. HR Program Manager
Yasemin Yildiz serves as the Background Screening - Sr. HR Program Manager of T-Mobile. Yasemin currently resides in the Greater Seattle Area.
Rudy Saenz  Board Member of Diversity & Inclusion Chapter for Houston - Multicultural Network Lead
Rudy Saenz
Board Member of Diversity & Inclusion Chapter for Houston - Multicultural Network Lead
Rudy Saenz serves as the Board Member of Diversity & Inclusion Chapter for Houston - Multicultural Network Lead of T-Mobile. Rudy currently resides in the Houston, Texas Area.
Kinga Vincent  Business Planning Manager - HR Strategy & Planning Team
Kinga Vincent
Business Planning Manager - HR Strategy & Planning Team
Kinga Vincent serves as the Business Planning Manager - HR Strategy & Planning Team of T-Mobile. Kinga currently resides in the Greater Seattle Area.
Rachael Maines  Coach, people manager
Rachael Maines
Coach, people manager
Rachael Maines serves as the Coach, people manager of T-Mobile. Rachael currently resides in the Richmond, Virginia Area.
Melissa Preston  Director of Leadership Development & Talent Management
Melissa Preston
Director of Leadership Development & Talent Management
Melissa Preston serves as the Director of Leadership Development & Talent Management of T-Mobile. Melissa currently resides in the Greater Seattle Area.
Kate Blaylock  Director, Employee Benefits
Kate Blaylock
Director, Employee Benefits
Kate Blaylock serves as the Director, Employee Benefits of T-Mobile. Kate currently resides in the Greater Seattle Area.
Elke Sanborn  Director, HR Operations and Payroll
Elke Sanborn
Director, HR Operations and Payroll
Elke Sanborn serves as the Director, HR Operations and Payroll of T-Mobile. Elke currently resides in the Greater Seattle Area.
Mamie Richards  Director, Human Resources, Customer Care Organization
Mamie Richards
Director, Human Resources, Customer Care Organization
Mamie Richards serves as the Director, Human Resources, Customer Care Organization of T-Mobile. Mamie currently resides in the Greater Seattle Area.
Chi Pak  Director, Supplier Diversity
Chi Pak
Director, Supplier Diversity
Chi Pak serves as the Director, Supplier Diversity of T-Mobile. Chi currently resides in the Greater Seattle Area.
Sandra Gilliland  HR Director
Sandra Gilliland
HR Director
Sandra Gilliland serves as the HR Director of T-Mobile. Sandra currently resides in the Greater Seattle Area.
Lisa Mcauliffe  Human Resources Director
Lisa Mcauliffe
Human Resources Director
Lisa Mcauliffe serves as the Human Resources Director of T-Mobile. Lisa currently resides in the Greater Chicago Area.
Joellyn Myers  Manager, Talent Development
Joellyn Myers
Manager, Talent Development
Joellyn Myers serves as the Manager, Talent Development of T-Mobile. Joellyn currently resides in the Greater Seattle Area.
Albert Littlejohn  People & Customer Service Sales Manager
Albert Littlejohn
People & Customer Service Sales Manager
Albert Littlejohn serves as the People & Customer Service Sales Manager of T-Mobile. Albert currently resides in the Greater San Diego Area.
Tamika Chambers  President of Diversity and Inclusion, Augusta Chapter and Hiring Manager
Tamika Chambers
President of Diversity and Inclusion, Augusta Chapter and Hiring Manager
Tamika Chambers serves as the President of Diversity and Inclusion, Augusta Chapter and Hiring Manager of T-Mobile. Tamika currently resides in the Augusta, Georgia Area.
Brittany Hoffmann  Program Manager, Diversity & Inclusion
Brittany Hoffmann
Program Manager, Diversity & Inclusion
Brittany Hoffmann serves as the Program Manager, Diversity & Inclusion of T-Mobile. Brittany currently resides in the Greater Seattle Area.
Mike Ralph  Senior Benefits Manager
Mike Ralph
Senior Benefits Manager
Mike Ralph serves as the Senior Benefits Manager of T-Mobile. Mike currently resides in the Greater Seattle Area.
Karina Ford  Senior Manager, Diversity & Inclusion
Karina Ford
Senior Manager, Diversity & Inclusion
Karina Ford serves as the Senior Manager, Diversity & Inclusion of T-Mobile. Karina currently resides in the Greater Chicago Area.
Greg Topf  Senior Manager, People Insights
Greg Topf
Senior Manager, People Insights
Greg Topf serves as the Senior Manager, People Insights of T-Mobile. Greg currently resides in the Greater Seattle Area.
Lee Steventon  Senior Program Manager, Diversity & Inclusion
Lee Steventon
Senior Program Manager, Diversity & Inclusion
Lee Steventon serves as the Senior Program Manager, Diversity & Inclusion of T-Mobile. Lee currently resides in the Greater Seattle Area.
Amanda Willard  Senior Talent Acquisition Leader
Amanda Willard
Senior Talent Acquisition Leader
Amanda Willard serves as the Senior Talent Acquisition Leader of T-Mobile. Amanda currently resides in the United States.
Nate Greenberg  Sr. Director, Human Resources
Nate Greenberg
Sr. Director, Human Resources
Nate Greenberg serves as the Sr. Director, Human Resources of T-Mobile. Nate currently resides in the Greater Chicago Area.
Kristen Mandery  Sr. HR Director
Kristen Mandery
Sr. HR Director
Kristen Mandery serves as the Sr. HR Director of T-Mobile. Kristen currently resides in the Greater Seattle Area.
Lisa Palmer  Sr. Manager Leadership Training, HR Leadership & Organization Development
Lisa Palmer
Sr. Manager Leadership Training, HR Leadership & Organization Development
Lisa Palmer serves as the Sr. Manager Leadership Training, HR Leadership & Organization Development of T-Mobile. Lisa currently resides in the Albuquerque, New Mexico Area.
August Hanson  Sr. Manager, HR Strategy and Planning
August Hanson
Sr. Manager, HR Strategy and Planning
August Hanson serves as the Sr. Manager, HR Strategy and Planning of T-Mobile. August currently resides in the Greater Seattle Area.
Lacey Foster  Sr. Manager, Talent Acquisition Programs
Lacey Foster
Sr. Manager, Talent Acquisition Programs
Lacey Foster serves as the Sr. Manager, Talent Acquisition Programs of T-Mobile. Lacey currently resides in the Kansas City, Missouri Area.
Patty Springberg  Sr. Program Manager, Talent Acquisition
Patty Springberg
Sr. Program Manager, Talent Acquisition
Patty Springberg serves as the Sr. Program Manager, Talent Acquisition of T-Mobile. Patty currently resides in the Phoenix, Arizona Area.

T-Mobile Employee Reviews

Positive Reviews
86%
86%
14%
Constructive Feedback
14%

Positive Reviews from Employees

What do you like best about the leadership team?

Listen to me and our customers.

What did you like most about the interview process?

Thoroughly making sure you are ready for the job, setting clear expectations.

What makes you most happy at work?

Fixing customer's problems and being fairly compensated for it

Constructive Feedback from Employees

What does the leadership team need to get better at?

Listening to Employees and not force RTO

What's going wrong and how can it be improved?

Leadership is a complete mess, company has lost all of the great talent that made the company successful and kept all the lazy self entitled and unskilled so called leaders

What needs to change to make the company culture better?

Balance, transparency, motivate, eliminate current toxic environment. Stop trying to cut cost all around and stop pushing employees toward unethical selling practices.

A Day in the Life
A Day in the Life
T-Mobile employees generally work 8.9 hrs a day
Work Hours
A Day in the Life
Employees at T-Mobile report the work pace is comfortably fast
Work Pace
A Day in the Life
On a typical day, employees at T-Mobile have 4+ meetings
Meetings
A Day in the Life
90% of T-Mobile employees look forward to interacting with their team every day
Coworkers
A Day in the Life
T-Mobile employees most often take 20-30 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
69% of T-Mobile employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
T-Mobile employees typically get valuable feedback on how to improve at work Every Week
Feedback
A Day in the Life
86% of T-Mobile employees call their work environment positive
Environment

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Anonymous Q&A with T-Mobile Employees

Most Recent Q&A

Top
5%

Leadership Score

In the Top 5% of similar sized companies on Comparably

Trending upThis category score has been trending up % since last month
82
out of 100
Executive rating?
84
out of 100
CEO rating?
81
out of 100
Manager rating?
Top
5%

Compensation Score

In the Top 5% of similar sized companies on Comparably

Trending upThis category score has been trending up % since last month
Paid fairly?
Satisfied with benefits?
Top
5%

Team Score

In the Top 5% of similar sized companies on Comparably

Trending upThis category score has been trending up % since last month
Coworker interaction?
85
out of 100
Quality of coworkers?
Top
5%

Environment Score

In the Top 5% of similar sized companies on Comparably

Trending upThis category score has been trending up % since last month
7 or less
12%
8
50%
10
27%
12
6%
More than 12
5%
Work hours per day?
Extremely fast
37%
Comfortably fast
43%
Moderate
14%
A bit slow
3%
Bureaucratic
3%
Pace at work?
Positive
86%
Negative
14%
Positive work environment?
Top
5%

Outlook Score

In the Top 5% of similar sized companies on Comparably

Trending upThis category score has been trending up % since last month
86
out of 100
Future outlook?
Fantastic
50%
Good
35%
Neutral
10%
Bad
3%
Terrible
2%
Customer perception?
Excited going to work?

T-Mobile H1B Visa

In 2019, T-Mobile applied for 457 H1B visas. Of the work permits applied for, 89% were approved.

An in-depth look at ‘Certified-withdrawn’ H1B applications at T-Mobile unveil that one approved work permit application was withdrawn before the employee’s start date, and 45 were withdrawn by T-Mobile after the employee’s start date.

Work Permit Application Outcome

T-Mobile has a total of 50000 employees

457
Total Applied
  • 89% Granted (408 out of 457)
  • <1% Denied (3 out of 457)
  • <1% Withdrawn Application was withdrawn by the employer before approval/rejection (1 out of 457)
  • 10% Certified-Withdrawn Application was approved but later withdrawn by employer (45 out of 457)

This data was calculated using publicly sourced data from OFLC Performance Data

Gender Score How positively women rate their overall experience at T-Mobile

top 10% Gender

T-Mobile currently ranks in the Top 10% of similarly sized companies on Comparably

Diversity Score How positively minorities rate their overall experience at T-Mobile

top 5% Diversity

T-Mobile currently ranks in the Top 5% of similarly sized companies on Comparably

eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"
Top 10%Top 10% of Similar Size Companies on Comparably
42
eNPS Score
64%Promoters
14%Passives
22%Detractors

T-Mobile Culture Video

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T-Mobile Competitors Video

T-Mobile Competitors

  1. 1st
    T-Mobile
    80 / 100
  2. 2nd
    Verizon
    69 / 100
  3. 3rd
    Sprint
    66 / 100
  4. 4th
    AT&T
    65 / 100

Perks & Benefits

Health & Wellness
Dental Insurance
Vision Insurance
Health Insurance
Life Insurance
Paid Time Off
PTO / Vacation Policy
Paid Holidays
Maternity / Paternity Leave
Financial Benefits
401K / Retirement Plan
Performance Bonus
Tuition Reimbursement

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