22
eNPS Score
Q&A With T-Mobile Employees
Our culture of shared success comes from an unrelenting focus on people – customers AND employees. Your first responsibility: be yourself.
How employees describe working at T-Mobile
I feel like this is my family.
Review from Customer Support Dept
Great to be working at a company the values its customer and employees
its a great company to work for but retail misleads our customers dishonestly by adding items customers are not aware that causes an issue that customers call in to complain or discontinue service
Review from Customer Support Dept
Free tuition for school each year
Review from Design Dept
Inclusive and at the top of their game.
Review from Finance Dept
What it's like to work at T-Mobile
- T-Mobile employees generally work 8.9 hrs a day
- Employees at T-Mobile report the work pace is comfortably fast
- On a typical day, employees at T-Mobile have 4+ meetings
- 87% of T-Mobile employees look forward to interacting with their team every day
- T-Mobile employees most often take 20-30 paid vacation and sick days each year
- 69% of T-Mobile employees report they are happy with their work life balance
- T-Mobile employees typically get valuable feedback on how to improve at work Every Week
- 79% of T-Mobile employees call their work environment positive
Q&A With T-Mobile Employees
IDX: 75 TOT: 115
What is the daily attire at T-Mobile?
Business casual, typically blue or black jeans and a T-Mobile t-shirt
What is the hardest interview question T-Mobile asks?
None of them are really hard. They are based on the SAR method, Situation, Action, Result. Typically you are asked to describe a particular situation, what action did you need to take and what was the end result. One example would be "please describe to me a time in which you had to work with a difficult customer. What was the situation and why was it so difficult?" A possible answer would be a customer came in because their phone was not working and it was apparent there was physical damage to the phone. The customer refused to accept that they would have to buy a new phone so I provided them the option of filing an insurance claim, which they did not even realize they had. I assisted the customer with filing the insurance claim and they left very satisfied because their replacement phone would be arriving the next day.
How helpful was your Customer Support team when you were first hired at T-Mobile?
Extreamly helpful, they still are.
How does T-Mobile measure success and growth in the Customer Support department?
Monthly bonus payouts
How does T-Mobile handle HR issues?
Very well, and very fairly.
How are layoffs handled in the Customer Support department at T-Mobile?
I don't know, thankfully I have never had to find this out.
What skills do you need to be successful in the IT department at T-Mobile?
Technical and People skills. You need to communicate
How are layoffs handled in the IT department at T-Mobile?
Layoffs are handled on a case by case basis, depending completely on the situation.
What Sales department questions did T-Mobile ask during your job interview?
I don’t remember any. What I remember is that they are looking for people who are excited, people with great personalities and social. On the job training will give you the experience you need but if you don’t have a great personality that will attract people, then that experience really isn’t going to help you. T-Mobile is an exciting place and you have to be excited to work here or this job isn’t for you.
How helpful was your Sales team when you were first hired at T-Mobile?
What!!!!! my team was great, everyone help coach me to get me off to an exciting experience. Like I said I Love my job. Not the pay, but I love my job
What's the internship program like at T-Mobile?
Not sure. I stay busy at my location with Marketing, and events that I haven’t looked into internships. I personally think that sales is for me and have not had the need to look for other positions. Yes I want growth, but I’m happy with where I am right now.
How does T-Mobile measure success and growth in the Sales department?
Some metric system. All I know is that our store has a goal that we are to meet. Unfortunately we haven’t met that goal in months. Due to the area we are in is closing down
How helpful was your Engineering team when you were first hired at T-Mobile?
Lot of support available for new hires at any level.
What's the pay like for Operations roles at T-Mobile?
Competitive the benefits put it above average. Stock options, stock purchase plans and damn good health care
What's the vibe like in the Operations dept at T-Mobile? How many hours are you working?
Depends if the heat is on in the working group. Good when solutions are being implemented to match the speed of business. Bad if not
What's the Operations team like at T-Mobile?
If you can handle the politics you can be successful
How's the leadership on the Operations team at T-Mobile?
Meh, bunch of people that have stuck around the company long enough to be put in the director and Sr. Director roles. The individual contributors are hard workers though.
What's the pay like for Design roles at T-Mobile?
Could be more competitive with other companies in the Seattle area. It all depends on your negotiation skills and knowledge of what your skills are worth. If money is your biggest motivation and determining factor in taking a job, T-Mobile most likely isn’t going to be the highest bidder for your design skills.
What's the vibe like in the Design dept at T-Mobile? How many hours are you working?
Depends on the design team you are on. Our team is very social and collaborative. The hours you work are dependent on the type of employee you are. Contractors are limited to 40 hours a week. FTE employees typically work between 40-60 hours. It’s all about the team you’re on and your willingness to stick to firm boundaries around your non-work hours. There is more than enough work to do that if you want to put in long hours you can, but it will hasten burnout if your not careful.
What's the Design team like at T-Mobile?
Depends on the team your on. Our team is an eclectic mix of personalities, skills and experience. We are going through some growing pains from scaling up rapidly in the last 3 months, but this should start working itself out In the coming months.
How's the leadership on the Design team at T-Mobile?
Depends on which design team you are referring to. T-Mobile has multiple design teams that are spread across different organizations. Progress for evangelizing the value of UX design is taking place, but still has a ways to go before we can say it is a design centered company.
What do you like best about the leadership team at T-Mobile?
Edgy, innovative
What makes you most happy at T-Mobile?
Different challenges every day
What's going wrong and how can it be improved at T-Mobile?
My personal role is not fulfilling.
BE THE FIRST TO ANSWER
How many hours do part timers work?
Curious about what work's like at T-Mobile?
Anonymously Ask T-Mobile Employees Any Question
Should I work at T-Mobile?
53% of T-Mobile employees would encourage their friends to become coworkers, whereas 16% are neutral and 31% would not recommend working at T-Mobile to their friends.
| 53% | Promoters |
|---|---|
| 16% | Passive |
| 31% | Detractors |
