22
eNPS Score
Q&A With T-Mobile Employees
Our culture of shared success comes from an unrelenting focus on people – customers AND employees. Your first responsibility: be yourself.
How employees describe working at T-Mobile
I feel like this is my family.
Review from Customer Support Dept
Great to be working at a company the values its customer and employees
its a great company to work for but retail misleads our customers dishonestly by adding items customers are not aware that causes an issue that customers call in to complain or discontinue service
Review from Customer Support Dept
Free tuition for school each year
Review from Design Dept
Inclusive and at the top of their game.
Review from Finance Dept
What it's like to work at T-Mobile
- T-Mobile employees generally work 8.9 hrs a day
- Employees at T-Mobile report the work pace is comfortably fast
- On a typical day, employees at T-Mobile have 4+ meetings
- 87% of T-Mobile employees look forward to interacting with their team every day
- T-Mobile employees most often take 20-30 paid vacation and sick days each year
- 69% of T-Mobile employees report they are happy with their work life balance
- T-Mobile employees typically get valuable feedback on how to improve at work Every Week
- 79% of T-Mobile employees call their work environment positive
Q&A With T-Mobile Employees
IDX: 50 TOT: 115
What is the PTO policy at T-Mobile?
19 days a year. Flexibility varies team by team.
It's earned PTO based on time worked. Typically, one will earn at least 2 weeks per year. Some employees have up to 5 weeks per year. You also get a floating holiday per year as well.
What is the onboarding process like at T-Mobile and how long does it last?
Training typically lasts for 3 weeks, the first 2 weeks in the training center and the 3rd week in your home store (assuming you're hired as a retail associate). It's very hands on for training. They really want to make sure you're ready to hit the ground running after your training is completed. The best advice I can give is to make sure you don't get sidetracked by others in the training session and focus on completing your web-based trainings as well as any other tasks that the trainer gives to you. Ask questions and take lots of notes and most importantly just have fun. The more interactive you are, the more you will learn and the more fun you will have. And remember it typically takes a good 30 to 60 days before you are fully comfortable in your new role, so just learn as much as you can during your training period.
Varies team to team after starting.
What are company outings like at T-Mobile?
Very fun, usually pretty active (ie, bowling, laser tag, softball game). No alcohol except whatever you buy for yourself
None provided to the Frontline. Only to managers and higher.
What is T-Mobile's policy towards pets in the workplace?
Pets are not allowed at T-Mobile, either in corporate offices or retail locations
Absolutely not allowed on the sales floor.
What are the most important soft skills I need to be successful at T-Mobile?
Dealing with different types of people
Great customer service, empathy and a people person
What skills do you need to be successful in the Customer Support department at T-Mobile?
Motivated and keep high friendly aditude 24 7
Excellent customer service skills. The ability to communicate clearly, both verbal and written. The ability to multitask. The ability to take and implement feedback.
What are you most excited about working at T-Mobile?
To hopefully advance off the phones soon
Being at work! The whole environment! The dynamic of it all!
What does the ideal candidate in the Sales department look like at T-Mobile?
VERY outgoing, sales oriented, customer service oriented, problem solver, team player
Someone who is social. With a great bubbly personality! You have to create an environment that is attracting to the customers!!!
What kind of interview questions do they ask when hiring someone in the Sales department at T-Mobile?
Previous experience, goals, what drives them
What would you do questions? And a bit of Role Play, on if a customer comes in and how would you handle this situation. What your looking for? And what will you bring to the position.
How innovative is T-Mobile?
Very innovative, they want to be #1 and work very hard to get there.
What! Have you seen the changes in TMobile in the past 5 years! What a company !! I look forward to our future! I just pray that our pay and our Commission structure improves to better the employees. Sales and Customer Service is at the top of Tmobile Pyramid, but our pay isn’t.
How's the leadership on the Sales team at T-Mobile?
Uneducated and not versed in sales. Trainer is clueless.
Overpaid at mobile one
What's the Sales team like at T-Mobile?
Short staffed. And inexperienced.
Definitely aggressive in terms of goal setting and achieving those goals. There are lots of tools to help you achieve those goals tho. There is a zero tolerance for not doing it the right way, which is a good thing. I'd say most of the Team does it the right way but unfortunately there are some that don't. Overall the sales team has good, positive energy and they do try to help each other out. There's also sales trainings to help those who are underperforming become to performers.
What unique perks and benefits does T-Mobile provide?
Child care subsidy, at home care, added benefits such as legal care.
PTO, health benefits, stock, adopting, purchasing a house, and others
What's the pay like for Customer Support roles at T-Mobile?
Very good
The best by far in multiple markets, benefits are more then far and make up for any well paying job.
How's the leadership on the Customer Support team at T-Mobile?
Could be better I think with time settling into roles where I am will be on point. Most are new in role and have a lot to learn
Lacking, not very knowledgeable
How's the work pace at T-Mobile?
Perfect
Pretty quick and we make industry changing move frequently
What's one thing you wish you'd known before joining T-Mobile?
There was no opportunity in the department I was in.
Nothing really, the company has changed dramatically since I came aboard PJ (pre John)
What is the best part about your compensation package at T-Mobile?
Bonus, PTO
The health insurance rates and PTO are wonderful.
What do you wish you knew before starting at T-Mobile?
Lack of a Union.
How long after an interview at T-Mobile does it take to hear back?
1 week
How long does it take to hear back after applying to T-Mobile?
1 week
How can I get hired at T-Mobile as a recent grad?
Apply online and go to the store
What kind of people does T-Mobile like to hire?
Friendly
What was the salary negotiation process like?
Ha! I countered and was met with a variation of take it or leave it
What perk or benefit should T-Mobile have?
Free/Discounted Phones
Curious about what work's like at T-Mobile?
Anonymously Ask T-Mobile Employees Any Question
Should I work at T-Mobile?
53% of T-Mobile employees would encourage their friends to become coworkers, whereas 16% are neutral and 31% would not recommend working at T-Mobile to their friends.
| 53% | Promoters |
|---|---|
| 16% | Passive |
| 31% | Detractors |
