Windstream Employee Reviews
Out of 211 Windstream employee reviews, 58% were positive. The remaining 42% were constructive reviews with the goal of helping Windstream improve their work culture. The Sales team, with 80% positive reviews, reports the best experience at Windstream compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 76% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
THE BEST THERE IS EVER
They are not micro-managers. They let you alone for the most part to do your job and dont act irked if you need their help with something.
They seem to know whats going on.
Nothing at all. Its failing.
Nothing that i can thank of
What does the leadership team need to get better at?
Being humble and realizing sometimes right under their nose there are people who can do amazing things to assist in making this a much better organization.
Not outsourcing entire departments and appreciation for employees
helping their team when asking for help
Everything. They just keep getting bonuses while telling us how great we are doing, but we never get a meaningful raise.
Employee care, hiring policies, salaries.
What is the best part about your compensation package?
Insurance, my wife and i are covered
Thank God for benefits. Health benefits, even though they have went up at least we have them.
The fact that i work from home
The rates of the packages
Annual bonus package and remote work
Why do you feel undervalued and what would make you feel better about your compensation?
New hires start at significantly higher salaries than employees with tenure.
Hourly rate should be higher for what we put up with from customers and upper management. Employees are worked until they drop, but then their insurance is so awful they can't see a doctor.
Review from Sales Dept
I should make over 20 dollars a hour for the labor and mid effort i put into my job
Because they do not care about their employees.
Higher Base Pay, wouldnlove if thy would pock up 90% of medical
Review from Sales Dept
What are some of the best things about your team?
The employees are high quality sales reps.
The team effectively communicates in a remote environment, always sharing knowledge of something learned or if just simply a fyi.
Its great till company gets involved
Awesome, collaboration, family, helpful, kind, understanding, professional
My immediate manager and coworkers
What do your coworkers need to improve and how could you work together better?
less whining and more solution based
They are great to work witj
favorites but I am use to it and work around it
Review from Engineering Dept
We compete so it is not always a good thing
Good people trying their best for the most part. VERY disorganized with little continuity.
What is most positive about the culture and environment at your company?
Customers come first. Managers allow life to happen and allow you as an individual to act or react accordingly
I love working remotely and I like that our team supports one another. The experience depends on the supervisor and I got extremely lucky. Some don't help you at all and micromanage
Customers are appreciative for service
We are able to work remote and i absolutely love it! Our team stays connected and meets weekly for updates.
Work at home and that's it
What needs to change to make the company culture better?
Better leadership by upper management. Systems are subpar.
Stop punishing and firing employees over minor infractions. If you do that, you might retain more employees and not have to work your current ones into the grave...sometimes literally.
Review from Sales Dept
Actually listen to employee feedback.
Change of leadership to those that reward employees and motivate
Something that would slow the hemorrhage of employees leaving Windstream
What did you like most about the interview process?
I already knew everyone interviewing me.
NA. Dont feel i had normal interview process during COVID lockdown
The wonderful managers answered any and all questions I had even before i asked them! They were so upbeat and explained the position thoroughly. This was the best interview i ever had by far!
Typical interview experience words words
Review from Sales Dept
Each person you interview with tells you exactly what to expect at the beginning of the interview, asks if you have any questions before starting, and really listens to your answers to their questions.
What would you improve about your company's interview process?
I was hired over 13 years ago, I don't think I can speak to this with any authority.
What makes you most happy at work?
That i can make someone else happy by just talking to them. And when i get a new sale cause i know i am closer and closer to hitting commission.
Coming to work and getting paid.
Working remotely and earning commission
Helping customers restore their service.
Getting service to customers, particularly those whi havent had it before
What's going wrong and how can it be improved?
It would start with better managment
Lower prices, give better services, and don't force people to buy things they don't want or need
Review from Sales Dept
Pricing too high for quality of service
Our customers hate us because we continue to over promise and under deliver. Internally, we operate as several separate companies with countless disparate systems. It's impossible to properly support a customer. Our data integrity is embarrassing.
Actually fix the problems and care less about how the numbers affect each manager
What do you like best about your company?
There aren't any Outlook reviews of Windstream yet.
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What would you most like to see improved at your company?
Stability, sense of job security